Deliver the switchable graphics card Windows 8.1

Hi, I had a problem since upgrading to Windows 8.1 with my graphic card on my laptop. I tried to go through the official support, but they were not very useful (I wanted to reinstall windows 7 and stick to it) so I decided to try one last time to repair my laptop here.

I have a HP ENVY Ultrabook 4 - 1053tx http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=my&dlc=en&sw_lang=&product=5285... , which has no windows 8.1 on the site of HP drivers. It came with Windows 7 that I upgraded to 8 (no problems with it).

Since the upgrade to 8.1, I met the following problems:

-Audio is choppy / stutters not bad, which is very annoying when listening to music. I am facing this problem in any media player, I have try and on Youtube/all other Web site. This problem occurs only when the laptop is connected which leads me to think that it is a problem with the 7670 M Radeon HD card or driver. The laptop is on the 'performance' mode when plugged in (i.e. the best graphics) and use the Intel one 4000 when it's on battery power.

-If the laptop goes to sleep / screen saver turns on, I sometimes wake up questions. Sometimes the screen goes black for a few seconds then the office returns, and a box at the bottom on the right say that the Radeon driver handed over a fall.

-J' have a video game installed (Football Manager 2012 through Steam). If the laptop is disconnected, or I put the game specifically to use graphs when it is connected to energy saving, the game loads fine. He tries to open with the Radeon card, it hangs or does not load. This happens every time.

Symptoms make me feel that there is something wrong with the Radeon graphics card or its drivers. I tried to reinstall the intel and drivers radeon (win 8 versions), but it has not solved the problem. I also tried to install the driver to win 8.1 for the 7670M I found here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=5371... but it also does not solve the problem.

I tried to reinstall win 7, then upgrade to 8, then the upgrade to 8.1, but which does not either. I am out of resources on this topic. I don't really want to go back to windows 8 as I like the improvements to the 8.1 but these questions (one audio including) are driving me crazy.

Thanks for reading this, I hope that you have any ideas for me. :-)

Well, I think that I found a solution to my problem for a long time. It seems to boil down to a problem with the start program Intel RepID. I changed the mode "acceleration" of "Maximized" by establishing "Enhanced" in it, and so far this has solved the problem! I've been using the laptop plugged in for a little over an hour and no problems so far.

I can't take credit for the difficulty, I stumbled on this thread that had the same symptoms whch pointed only when it is connected, and they thought it was to do with the technology of quick start: http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Crackling-sound-while-playing-music-in-HP-SPECTRE-15-4010nr/td-p/2386327/page/5

In any case, thanks for your help @Dindin trying to solve the problem. I hope that this means no more problems with my laptop :-)

Above and outside.

TheAlbion

Tags: Notebooks

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    ------------------
    System Information
    ------------------
    Time of this report: 3/29/2014, 14:04:47
           Machine name: AKBAR
       Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130301-1803)
               Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
           System Model: HP ENVY m6 Sleekbook
                   BIOS: F.02
              Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics   (4 CPUs), ~2.1GHz
                 Memory: 6144MB RAM
    Available OS Memory: 5338MB RAM
              Page File: 1873MB used, 5964MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.02.9200.16384 64bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: The file aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: AMD Radeon HD 8610G
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon HD 8610G (0x990F)
               DAC type: Internal DAC(400MHz)
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_1002&DEV_990F&SUBSYS_1995103C&REV_00
         Display Memory: 3150 MB
       Dedicated Memory: 737 MB
          Shared Memory: 2413 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: AUO32EC
            Native Mode: 1366 x 768(p) (60.016Hz)
            Output Type: Internal
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    Driver File Version: 8.17.0010.1267 (English)
         Driver Version:
            DDI Version: 11
         Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
           Driver Model: WDDM 1.2
    Graphics Preemption: DMA
     Compute Preemption: DMA
      Driver Attributes: Final Retail
       Driver Date/Size: 3/12/2014 09:10:42, 1329352 bytes
            WHQL Logo'd: No
        WHQL Date Stamp: None
      Device Identifier: {D7B71EE2-DA4F-11CF-7F77-9F39BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x990F
              SubSys ID: 0x1995103C
            Revision ID: 0x0000
     Driver Strong Name: oem25.inf:cb0ae414d605de39:ati2mtag_Trinity_Mobile:13.350.1005.0:pci\ven_1002&dev_990f
         Rank Of Driver: 00E02001
            Video Accel: ModeMPEG2_A ModeMPEG2_C
            DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
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                Description: Speakers / HP (IDT High Definition Audio CODEC)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1995&REV_1003
            Manufacturer ID: 1
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                       Type: WDM
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              Date and Size: 3/13/2013 03:54:28, 546304 bytes
                Other Files:
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    Static/Strm HW Mix Bufs: 1, 0
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    -----------
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    | Driver: usbhub.sys, 4/27/2013 19:58:12, 496872 bytes
    | Driver: usbd.sys, 4/27/2013 19:58:12, 21736 bytes
    

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