DesignJet z6100 PS: Serif Poster Designer cannot recognize Z6100 PS printer

The printer's IP address has changed.  I've updated the properties of the printer to the new IP address.  Windows 10 sees the printer and is connected.  Print utility for HP sees the printer and gives me all the details, so I know that it is connected.  Whatever happens, Serif Poster Designer Pro does not see the printer.  On a computer, it "will not forget" the last IP address of the printer - I even uninstalled and reinstalled the software and I am still screwed.

Any help?  :-)

Thanks in advance,

/ R

Hi Mike, thank you very much for gettting back to me.

I just kept trying and finally managed to do work.  I don't really know and can't say what has changed.  I removed all traces of all of the printers on my computer.  I used administrative tools to ensure that all IP addresses and ports of printing have been removed from my computer.  I have re-uploaded the HP driver and installed package.

When you set up the printer, I have use the standard workflow "add a printer", I descended and added as a network printer and created a new port to this IP address.  AS I WAS PRINTING a TEST PAGE, I quickly exhausted and sent something Poster Designer Pro to the printer.  It is printed.  The tail wagging, I printed six mor prints, all different sizes and had no problems.

The only thing that intrigues me, now, is that the PDP will not see the details of the printer when printing.  For example, he can not see the size or paper type.  But it's not a show-stopper.

You are a scholar and a gentleman for the follow-up Mike.  Thank you very much for your help, I really appreciate it.  If you sent me a Bill, I'd pay it.  :-)

/ R

Tags: HP Printers

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