Difficulties of transmission C40 to MSE 8510 via H323

Nice day

I currently have intermittent problems between a codec C40 and my MCU. When the device is composed in the bridge it does not have audio or video, it passes however.

There is no shortage of receive audio or video when composed through SIP (MCU) or dial directly from another endpoint via H323.

The unit was stable until I upgraded to TC6.2.0. I upgraded C40s all across the country and no other issues brought to the point. The problem persisted after that I get the system back to 6.1.2.

After the failure of the downgrade I upgraded to 6.2.0 and resetting the device. Once reset, I did a restore of the TMS system.

The unit is problematic since the installation. I have known problems that the unit could not pick up thermometers grounded which caused the device past security mode and increase the speed of the fans. In order to solve the problem, I upgraded the software twice. Currently, the unit may not in standby mode.  I also found the camera freezes and needs a reboot to restore functionality.

System details:

C40: TC6.2.0.20b1616

MSE 8510: 4.4 (3.42)

VCS C/E: X7.2.2

Just a few comments on that for those who are interested.

This is a bug in x 6.2 and 6.1.1

https://Tools.Cisco.com/bugsearch/bug/CSCui47228

TC6.2 fail to send ack of the OLC to MCU intermittently

CSCui47228

Description

Symptom:
TC6.2 not send OLC ack to MCU intermittently.
Conditions:
call with the MCU, intermittently receive no video and audio of MCU
Workaround solution:
try to reconnect to the call once again

Last modification:

Ms 9,2013

Status:

Fixed

Severity:

Serious 2

Product:

Cisco Telepresence System Integrator C series

Support requests:

0

Known affected releases:

6.2.x

6.1.1

Known fixed releases:

6.3

6.2.1

Tags: Cisco Support

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