disc error has occurred (press Alt + Ctrl + delete)

Hi I use computer hp envy 15 laptop.

well, when I neglected to test disc (perhaps so many times) black screen, I have error reading disk.
So I tried to go into the bios and disk self-test.
But he said 'rapid '. It came not the result that are fail or pass. only a single message 'quick' with 303.

is it corrupted my drive?

I hit F2 to check my departure upward and system and hard drive... control of start-up failed, HDD test failed and system has been adopted.
These tests, I did on Hp advanced.

So, I typed Esc to use the system restore when he was the starter.

After 25 ~ 30 minutes pick it up hp had appeared.
But the message says cannot find the partition.
and I went to the next step to use recover.
but I couldn't choose section retrieve (method two) I could choose only command promt. If I could do something for recover.because I didn't not hp recovery kit.

I know it's really happened... can you help me solve this challenge...

Hi SLOXI,

Thank you for visiting the Forums HP's Support and welcome. I read your thread on your HP ENVY laptop and get a white or black screen at startup. Try perform a reset. When you perform a hard reset note remove all USB devices and remove cards memory card reader location. Disconnect all non-essential devices. If that doesn't help try to turn on the computer, on which you begin to press F11 repeatedly until the menu opens. You can do a System Restore. Here is a link to overheating as it may be the cause of the closure. If this does not help at the end of this document it tells you to do a test equipment.

I hope this helps.

Thank you.

Tags: Notebooks

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