DOA after MS update

I have a Dell with Vista Home, I ran an update Saturday nite, left the computer on and let it run while I went to bed.  The next day I have a screen that indicates that they are updating has not finished, it is a new attempt - not not to turn off the computer.  Continuously, it try to install and restart.

I can't start in safe mode - same thing happens, I can F8 and access a screen for repair.  I tried to go back to the last known good config and got the same results.  I ran the check disk and check options of memory and no problems (my first thought was that I had hardware problems).  From here, I can go out BACK and Explorer autour, I can run REGEDIT and some utilities.  I don't know about Vista savy - where search.

Thanks for any help!

Cindy

Hi Cindy,

Thank you for writing to Microsoft Windows Vista Answers.

I note that you are unable to boot to the desktop after installing updates on your computer. It's on a loop to reinstall and restart the computer. I notice that you are unable to boot into safe mode and last known good configuration.

Please, try the following steps and check if you are able to boot to the desktop.

Restart the computer and keep tapping F8, repair access screen. On the option repair the System Restore option. Restore the computer to the date when it was working very well (preferably a day earlier on the day that this problem occurred). Once the system restore is complete, boot to the desktop in Normal mode.

Please let us know if the above is useful.

Kind regards

Srinivas

Microsoft Answers Support Engineer

Tags: Windows

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