Pavilion 15 laptop: HP Pavilion 15 computer PC2170 laptop does not boot to Windows - 2 years

Hi, my Hp Pavilion is only 2 years and 2 months (not very old at all) but suddenly it does not start in Windows, it hangs at the HP logo screen, it starts with an HP logo screen then goes to another screen of the HP logo, and then freezes. I can't get into safe mode.  I got in the Hp diagnostic screens and I conducted tests on all and everything.

I did a hard reset, still frozen.

I removed the cover, he went out and placed him in, still nothing.

Whenever I have to try and reset it, he said administrative privileges is necessary, but there is no administrative privileges on this computer.

There is no restore point.

I ran chkdsk via the command prompt and had no error.

I tried running sfc: scannow but I had which was something in the meantime and could not do.

The laptop is: laptop HP Pavilion 15 2170

A6-5200 APU AMD processor

Can someone computer whizz out there enlighten us on this you problem, please.

When you request support, please provide the model name and product number complete (p/n) of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.

The information requested above are on the bottom of your computer, inside the battery compartment or on the BIOS boot screen. Please see How can I find my model number or product number? for help more to find this information. DO NOT include your serial number.

If you have any other questions, feel free to ask.

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Tags: Notebooks

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