driver software encountered a problem code is 31
Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 31.__ (Problem code 0000001F)
Signature of the problem
Additional information about the problem
Bucket ID: 562419118
Problem event name: PnPDeviceProblemCode
Architecture: x 86
Hardware ID: pci\ven_1022 & dev_7455
Configure the class GUID: {4d36e97d-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000001F
Name of the driver: pci.sys
Driver version: 6.0.6002.18005
Driver date: 11/04/2009
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Hello
Is the hardware ID - Tunnel of graphics from AMD - 8151 HyperTransport (MC) AGP3.0
Check with AMD and also Support from the manufacturer of your system and downloads to update or reinstall
currently the drivers.
AMD - Contact
http://www.AMD.com/us/aboutamd/contact-us/pages/contact-us.aspx
Drivers & support AMD
http://support.AMD.com/us/pages/AMDSupportHub.aspx
====================================
Given that this could be caused by a corrupt or drive or another file, you must also run these 1:
Follow these steps to remove corruption and missing/damaged file system repair or replacement.
Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN
sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228
Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
Tags: Windows
Similar Questions
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Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 43.
Signature of the problem:
Problem event name: PnPDeviceProblemCode
Architecture: x 86
Hardware ID: PCI\VEN_10DE & DEV_0428 & SUBSYS_110B1734 & REV_A1
Configure the class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000002B
Driver name: nvlddmkm.sys
Driver version: 8.17.13.142
Driver date: 15/05/2012
OS version: 6.0.6001.2.1.0.768.2
Locale ID: 1033Hi, Senga,
Start > right click on computer
Select manage
Click on continue in the UAC window
Click on Device Manager
Click on the + sign next to the device
Right click on driver and select rollback
If the cancellation is dimmed, select uninstall
Close Device Manager
Back to zero computer and Windows will reinstall the driver
Go to the manufacturer website, download the updated driver to update and save it to the desktop
Double-click the .exe file to install
You can also try booting in safe mode with network. Download the following tool and run a scan complete to rule out malware.
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The cdrom did run for awhile... and then he stopped. I googled the error code and it said: ERROR_HANDLE_DISK_FULL
39 (0 xProblem event name: PnPDeviceProblemCode
Architecture: x 64
Hardware ID: SCSI\CdRomHL-DT-STDVDRAM_GH15F___EG00
Configure the class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
The PnP problem code: 00000027
Driver name: cdrom.sys
Driver version: 6.0.6002.18005
Driver date: 11/04/2009
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 4105Is there a way to reset the device?
Thank you... Steve
Hi Steve,.
Here's an article that might help: http://support.microsoft.com/kb/314060
Method One
- Completely remove the Upperfilters and Lowerfilters from the following registry key values:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
NOTE: If you get a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In this case, you can try to remove the first non-Adaptec filter drivers, filters Easy Creator by leaving in place to see if the Code 39 goes away. If you still receive an error code 39, 32 or 31, delete Upperfilters and Lowerfilters completely values in the previous key.
Mark <> Microsoft Partner
- Completely remove the Upperfilters and Lowerfilters from the following registry key values:
-
Signature of the problem
Additional information about the problem
Hello
1. Once you get this error?
2 have you made changes on the computer before this problem?
3. which device is causing the problem?
Code 31: This device does not work properly because Windows cannot load the drivers required for this device.
I would suggest trying the following methods and check if it helps.
Method 1:
Run the Fixit from Microsoft Fixit article and if that helps.
Hardware devices do not work or are not detected in Windows:
http://support.Microsoft.com/mats/hardware_device_problems/en-usMethod 2:
Update the driver and check if that helps.
Updated a hardware driver that is not working properly:
http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctlyFor more information, see the following Microsoft article.
The hunt for drivers
http://Windows.Microsoft.com/en-us/Windows-Vista/the-hunt-for-drivers-how-to-find-Windows-Vista-drivers-for-all-your-hardwareHope the information is useful.
-
My driver will not start. May not be the problem, but it started after I downloaded itunes.
Hello
You may need to uninstall iTunes to get the drive working again.
Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
http://support.Microsoft.com/kb/943104/Please make all below even if you have done some before as it is often the set of operations which solves the problem.
Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
This will refresh the default driver stack.Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr FixitThe CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.Microsoft.com/kb/929461When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problemsCD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
ends. Remove and replace, do not just tight. For laptops, you can often clean power and
contacts data with a pencil eraser.Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
manufacturer of device to see if there is a firmware or drivers for your drive if necessary.Hope these helps.
Rob - bicycle - Mark Twain said it is good. -
Satellite A210 - 11 p PSAELE - display driver has encountered a problem
Hey guys.
I've updated my display driver at the latest.
My laptop is the series of psaele A210 - 11 p with the graphics card from ATI 2600HD. Some time ago I got a red screen of death.
When I rebooted my computer laptop, everything looked different, the Office seemed a bit simpler (color wise etc.; the detail who was in the bar start...)In any case, after that, I get rates to around 5-10 on really keen (Microsoft Flight Simulator 2004) when I use it to get above 25 frames per second.
I'm now using Windows 7 from the original Vista preinstalled. When im in the gameplay, color blocks begin to appear on the screen, scattered on the ground and 3d objects. After about 30 seconds in the gameplay, the desktop freezes and then everything goes black. When my image back upwards again, a message pops up saying that the display driver has met with a problem, or something in that sense.
So I took it for repair, but the guy said that he saw nothing wrong with the graphics card.
I also have a laptop cooler but I have to admit, in gameplay it gets HOT.
I have
tried to use the robot to pilot of the program to check for outdated drivers, that I might have.
After updating all the drivers the problem continues to exist.Can anyone help?
Thank you.Hello
In my opinion, the graphics card overheating while game.
This could be possible if you want to use the non-Toshiba graphics card driver!
3rd party pages don t graphics card drivers support GPU overheating protection and this could affect the GPU feature!I think it's problems because you also mentioned that this laptop gets hot while running a game.
What to say; back to Toshiba graphics card driver and check if cooling operation modules correctly remove the dust and debris of grilles and fans to ensure better cooling performance.
Good luck
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CD/DVD-RW Gone driver - problem Code: 39
My daughter was playing Sims2 on his PC Pavilion and one day it was fine, did a update through Windows - that automatically happens - next day my cd/DVD-RW driver - disappeared. This is the problem report, I get:
Description
Signature of the problem
Problem event name: PnPDeviceProblemCode
Architecture: x 86
Hardware ID: IDE\CdRomHL-DT-ST_DVDRRW_GSA-H20L___S853___
Configure the class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
The PnP problem code: 00000027
Driver name: cdrom.sys
Driver version: 6.0.6001.18000
Driver date: 01/19/2008
The system version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 39.
Hello Mayasmommi,
Thank you for your message. Click HERE and run the FixIt! Please let us know if it did or did not help to solve your problem.See you soonEngineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.
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HP Pavilion dv4
TSST Corp CDDVDW TS-L633L ATA DeviceControl Panel / problem report and solutions
Problem: Could not load software driver status: sent reportDescription
Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 19.Signature of the problem
Problem event name: PnPDeviceProblemCode
Architecture: x 64
Hardware ID: IDE\CdRomTSSTcorp_CDDVDW_TS-L633L___0400___
Configure the class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
The PnP problem code: 00000013
Driver name: cdrom.sys
Driver version: 6.0.6002.18005
Driver date: 11/04/2009
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033Additional information about the problem
Bucket ID: 619663520Control Panel / Device Manager
Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)
Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available.I tried:
Update driver software
Uninstall / find the hardware changes
Uninstall / reboot / new hardware found
Properties / verification solutionsHow can I fix it?
Hello
Try to follow the procedure at the title of the subheading "Let fix me it myself" on the link below to delete the upper and lower filters and see if that helps the issue.
http://support.Microsoft.com/kb/982116
You have to restart the laptop after that.
Kind regards
DP - K
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Code 19
Description:
Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 19.
Signature of the problem:
Problem event name: PnPDeviceProblemCode
Architecture: x 86
Hardware ID: SCSI\CdRomHL-DT-STDVDRAM_GT20N___CP02
Configure the class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
The PnP problem code: 00000013
Driver name: cdrom.sys
Driver version: 6.0.6002.18005
Driver date: 11/04/2009
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 3081
Read our privacy statement:
Hello again once again not good it is the message that I'm getting ideas? Thank you, Rob
Hello husa58,
Equip your Vista OS dvd, see below:
To help resolve this problem, use the tool (SFC.exe) System File Checker to determine which file is causing the problem and then replace the file. To do this, follow these steps:
- Open an elevated command prompt. To do this, click Start, click principally made programs, Accessories, right-click guest, and then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click allow.
- Type the following command and press ENTER: sfc/scannow (Yes there is a space after sfc) the command sfc/scannow. analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.
Hope this helps you. Let us know anyway. Make it a great day!
"And in the end the love you take, is equal to The Love You Make" (The Beatles last song from their latest album, Abbey Road.)
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Network card problem Code 31 on Tower Dell Vista
Hello
I have a Dell running Vista OS base tour
In the Device Manager both wireless and cable port broadcom usb are yellow exclamation Code 31. The proper drivers are installed, and I even bought a different usb wireless brand companies and who show the same thing.
On startup, I get the message "Windows has encountered a problem installing the software driver for your device.
So I have no internet access
When I run the Broadcom driver installation software it runs and then gives me "The wizard was interrupted before the Broadcom 440 x 10/100 integrated Controller could be completely installed"
When you load them manually drivers for the USB wireless system can't find the sticks that work. Work in the same ports Usb flash drives so I know this is not a usb problem.
I have haved tried in high cmd prompt netsh winsock reset catalog and reset netsh int ip ipreset.txt
Since I can't send them, here are the 3 (1 for the broadcom), 1 for the linksys USB and 1 for the Netgear USB reports "problem reports and solution."
Description
Windows has encountered a problem during the installation of the device for your Broadcom 440 x 10/100 integrated controller driversSignature of the problem
Problem event name: PnPDriverInstallError
Architecture: x 86
Win32 error: 0000001F
The INF name: b44win.inf
Driver Package hash: a4ff09c646cf97a72e7241c9a8d160636a21e4f9
DDInstall section name: BCM4401_B0_DEXP
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 1033Description
Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 31.Signature of the problem
Problem event name: PnPDeviceProblemCode
Architecture: x 86
Hardware ID: USB\VID_0846 & PID_9011 & REV_0001
Configure the class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000001F
Driver name: bcmwlhigh6.sys
Driver version: 5.10.79.30
Driver date: 05/05/2009
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 1033Description
Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 31.Signature of the problem
Problem event name: PnPDeviceProblemCode
Architecture: x 86
Hardware ID: USB\VID_13B1 & PID_0026 & REV_0006
Configure the class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000001F
Driver name: usb8023.sys
Driver version: 6.0.6001.18000
Driver date: 01/19/2008
OS version: 6.0.6001.2.1.0.768.2
Locale ID: 1033Thanks for any help you can offer
Hi Pogaria,
You can try to perform the clean boot and check if you can try to download and install the network drivers.
Clean boot will start Windows Vista by using a minimal set of drivers and startup programs and help to eliminate software conflicts.
The following link has steps showing how to perform the clean boot:http://support.microsoft.com/kb/929135
After completing the clean boot trying to install the network drivers.
Note: After you have installed all the drivers, please to ensure that the computer is configured to start as usual according to step 7 of the above article:
Hope this information is useful.
Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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6T 04 ADAPTER - could not load driver software
WINDOWS WAS ABLE TO SUCCESSFULLY INSTALL THE SOFTWARE DEVICE DRIVER, BUT THE DRIVER HAS ENCOUNTERED A PROBLEM WHEN HE TRIED TO RUN. THE PROBLEM CODE IS 31
I CAN'T CONNECT TO THE INTERNET AT ALL, IM A NOVICE ON LAPTOPS SO THAT ANY HELP WOULD BE GREAT
Hi nedkelly82.
You can check out the following link and try the suggestions posted by Keith-Support Engineer on Saturday, March 7th, 2009 17:56 and check if this may help:
You can also view also for integrated network adapters.
Hope this information is useful.
Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
-
I have a box that keeps coming back that it has detected a new hardware - peripheral Bluetooth
and it won't go away. If I go through the process of installing software device driver he asks me questions on a disc and if I don't then check the other options and all other options does not work it is in place can not find device driver software. The problem is that's never on the computer as soon as I turn it on it won't go away don't anyone KNOW WHAT I CAN DO?Hello allysoni,
Thank you for using the Microsoft Windows Vista Forums.
I just want to check, your Bluetooth device work? Or it works and you are just be notified? What brand is your Bluetooth device and what type of computer you are on?
Have you went into Device Manager to verify that the drivers are all up to date? Go to start-> Type "Device Manager" in the search field-> select device-> you Manager see no yellow exclamation for one of your drivers? If so, right click and select "Update". If the driver is already updated, and then select uninstall. (You may be prompted to restart)
If you are not prompted to restart, click again on the device and select 'Install' please let us know status. Thank you!
Engineer James Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.
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So I got a wireless mouse for my first time and it won't even install on my computer. It isn't the mouse because I tried other wireless mice and none of them work. In my device under other devices Manager there are only 2 USB receivers listed with question marks next to them. It is said that they can not find the drivers for the device. Then under my HIDDEN I tried to update the HID-compliant device and the USB input device, nor able to update. This is the message I get. Windows encountered a problem installing the software driver for your device. Windows found driver software for your device but encountered an error trying to install it. Peripheral HID-compliant, the system cannot find the specified file. I already contacted EVGA about the issue, because there is where I got my motherboard, but they said to contact Microsoft and I didn't really want to pay 50 dollars to send them an email. That's all just ridiculous.
Well, I found the solution, just in case anyone has the same problem. Apparently some day caused Wireless does not work on several computers. So you go into Manager for all of these research and device drivers manually. Then, you look for in C/windows/winsxs. Then the wireless mouse/keyboard should work.
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Photoshop has been giving me the warning:
Photoshop has encountered a problem with the display driver and has temporarily disabled GPU enhancements. Visit the Web site of the manufacturer of the video card for the latest version of the software.
Also other programs are affected. I suspect a recent download of Adobe. Can anyone HELP.
No, it has nothing to do with updates of Adobe. There is a problem with your video card driver.
Go directly to the Web site of the manufacturer of the GPU for updates (not Microsoft, not a System Builder).
-
We organize a Dos based Windows 98 application and I need to find a driver for the integrated parallel port. The motherboard is an ASUS P5GD2-TMX/S. Both the local provider and ASUS only provide XP and more drivers for the motherboard. How can I determine the manufacturer of the parallel port and download the driver directly from their site? I done this before for the serial port and downloaded and installed a Sunnix driver, which worked.
I did some research on the North Bridge, South bridge and the Super i/o chip set, but to no avail. Here is a copy of the output of sysinfo32.
[Peripheral problem]
Unknown device
Unknown
This device has a problem: Code = 28 (0x1C)
The drivers for this device are not installed correctly. To install the driver
for this device, click the driver tab, then click on set to update driver.
The registry key: HKEY_LOCAL_MACHINE\enum\ACPI\ * INT0800\0
Alloc resources: logical Configuration 0
Memory address range: Base = xFFB80000 End = xFFBFFFFF
Forced resources: None
Start resources: logical Configuration 0
Memory address range: Base = xFFB80000 End = xFFBFFFFF
Filtered resources: None
Core resources: logical Configuration 0
Memory address range: Base = 00000000 00000000 Min End = x x = xFFB80000 Max = xFFBFFFFF
Driver: Driver is not installedStandard 101/102-key or Microsoft Natural Keyboard
Keyboard
This device has a problem: Code = 27 (0x1B)
System failure: try changing the driver for this device. If this does not work,
see the documentation for your hardware.
The registry key: HKEY_LOCAL_MACHINE\enum\ACPI\ * PNP0303\0
Alloc resources: None
Forced resources: None
Start resources: no
Filtered resources: logical Configuration 0
IRQ: mask 0: x 0002
IO range: Base = x 0000 End = 0000 Min = Max = x Alias 0060-0060 x x = x 00, decode = x 00
Base = x 0000 End = 0000 Min = Max = x Alias 0064-0064 x x = x 00, decode = x 00
Core resources: logical Configuration 0
IRQ: mask 0: x 0002
IO range: Base = x 0000 End = 0000 Min = Max = x Alias 0060-0060 x x = x 00, decode = x 00
Base = x 0000 End = 0000 Min = Max = x Alias 0064-0064 x x = x 00, decode = x 00
Driver: Keyboard\0003
Driver date: 23/04/1999
Driver: idvkd.sys
File size: driver not installed
File date: driver not installed
Driver: hidparse.sys
File size: 44368 (0xAD50)
File date: 23/04/1999-22:22
Legal name: Microsoft Corporation
File version: 4.10.2222
Driver: hidclass.sys
File size: 23520 (0x5BE0)
File date: 23/04/1999-22:22
Legal name: Microsoft Corporation
File version: 4.10.2222
Driver: hidvkd.sys
File size: 5088 (0x13E0)
File date: 23/04/1999-22:22
Legal name: Microsoft Corporation
File version: 4.10.1998PCI card
Unknown
This device has a problem: Code = 28 (0x1C)
The drivers for this device are not installed correctly. To install the driver
for this device, click the driver tab, then click on set to update driver.
The registry key: HKEY_LOCAL_MACHINE\enum\PCI\VEN_8086 & DEV_2668 & SUBSYS_81A71043 & REV_04\BUS_00 & DEV_1B & FUNC_00
Alloc resources: logical Configuration 0
Memory address range: Base = xD20C0000 End = xD20C3FFF minutes = x 00000000 Max = xFFFFFFFF
Forced resources: None
Start resources: logical Configuration 0
Memory address range: Base = xD20C0000 End = xD20C3FFF minutes = x 00000000 Max = xFFFFFFFF
Filtered resources: None
Core resources: logical Configuration 0
IRQ: mask 0: xFFFF
Memory address range: Base = xD20C0000 End = xD20C3FFF minutes = x 00000000 Max = xFFFFFFFF
HW revision: 004
Driver: Driver is not installedUniversal Serial Bus PCI
Unknown
This device has a problem: Code = 28 (0x1C)
The drivers for this device are not installed correctly. To install the driver
for this device, click the driver tab, then click on set to update driver.
The registry key: HKEY_LOCAL_MACHINE\enum\PCI\VEN_8086 & DEV_265C & SUBSYS_265C1043 & REV_04\BUS_00 & DEV_1D & FUNC_07
Alloc resources: logical Configuration 0
Memory address range: Base = xD20C4000 End = xD20C43FF minutes = x 00000000 Max = xFFFFFFFF
Forced resources: None
Start resources: logical Configuration 0
Memory address range: Base = xD20C4000 End = xD20C43FF minutes = x 00000000 Max = xFFFFFFFF
Filtered resources: None
Core resources: logical Configuration 0
IRQ: mask 0: xFFFF
Memory address range: Base = xD20C4000 End = xD20C43FF minutes = x 00000000 Max = xFFFFFFFF
HW revision: 004
Driver: Driver is not installedPCI system management bus
Unknown
This device has a problem: Code = 28 (0x1C)
The drivers for this device are not installed correctly. To install the driver
for this device, click the driver tab, then click on set to update driver.
The registry key: HKEY_LOCAL_MACHINE\enum\PCI\VEN_8086 & DEV_266A & SUBSYS_266A1043 & REV_04\BUS_00 & DEV_1F & FUNC_03
Alloc resources: logical Configuration 0
IO range: Base = x End = x051F minutes = x 0500 0000 Max = xFFFF Alias = xFF, Decode = x 00
Forced resources: None
Start resources: logical Configuration 0
IO range: Base = x End = x051F minutes = x 0500 0000 Max = xFFFF Alias = xFF, Decode = x 00
Filtered resources: None
Core resources: logical Configuration 0
IRQ: mask 0: xFFFF
IO range: Base = x End = x051F minutes = x 0500 0000 Max = xFFFF Alias = xFF, Decode = x 00
HW revision: 004
Driver: Driver is not installedThe motherboard seems to be Intel 915P chipset.
Don't know if it will help, but try installing the software Intel(r) utility V6.0.1.1002 of Installation for Windows 2000/XP/2003 (under Win2K - others) for P5GD2 motherboard from the following link that appears in support of Windows 98 Second edition:
http://www.ASUS.com/motherboards/P5GD2/HelpDesk_Download/
Then restart the computer.
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