DVD/CD-R has stopped working, pilot missing

Hello all-

I searched a little on the forum and read other posts and am always looking for a solution.

I don't think that there is something wrong w / my DVD tray. I think it's because I went to the 'computer' and the DVD is not listed as a reader. I went 'Systems' and DVD/CD-R is not an option to download new drivers.

The DVD player is essentially absent. I've spent at the Microsoft Fix It-link http://support.microsoft.com/kb/314060/ and run the fix - it for me and through the manual steps. I installed the Vista service packs w / no luck.

I have an Inspiron 1721 w / DVD tray, Windows Vista Home Premium operating system.

Not much of a techie, so don't know what other information to include, but happy to be guided through this process. I'd appreciate the help.

Thank you!

Hello Ishinkle,

Try the software step Devcon in the more information in this link: http://support.microsoft.com/kb/929461 . Follow the instructions and please copy and paste, then display the results here so that we can better help you. But it sounds like a bad drive. If your Dell printer is under warranty they will send you another drive, you will return the wrong disc with the return label they give. Make it a great day!

"In the end, the love you take, is equal to the Love You Make"

Tags: Windows

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