ENVY 100 - black vertical line appears on printed copies

Printer: HP Envy 100 all-in-One D410a e; Mac OSX 10.7.5; no error message; don't remember to make changes before the problem first occurred it is possible to I accepted & installed a HP by HP upgrade offerred.

Question: How can I get rid of a 3/4 "black line portrait that appears on all copies made using the top scanner glass to make copies?

I'm sorry that you are having this problem with the printer. Here a link to a document that solves the problem you are having with the printer. It will give troubleshooting steps to try to try to repair this printer output when making copies. I hope this helps.

If you reach the end of the document and the issue is not fixed. Sought to be the replacement of the product.

If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:
https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

Tags: HP Printers

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