ENVY 15-E0K04UA #ABA TS: ENVY TOUCHSMART Audio 15-j057cl does not

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  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

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  Hi @pefre,

  Welcome to the HP Forums! I read your post and wanted to help.

  I understand that the USB 2.0 port has failed on your laptop. According to the fault code 9BXQGK-6JK858-QFPK0K-8D0G03 you officer, I got following results:

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  ChecksumOK

  16/06/Date2016 of test

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  Device

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  Error message

  Failure of USB (not specified)

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  Is your laptop still under warranty? If so, please contact support phone HP load a repair:

  Please the following link http://www.hp.com/contacthp allows you to create a folder for your problem and contact HP. If you do not live in the United States / Canada, please click on the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get contact information for your region.

  Please let me know if that solves the problem by marking this message as "accept as a Solution.  To simply say thank you, click the thumb upward below!   If you need more assistance let me know and I will gladly do everything I can to help. Thank you.

  Kind regards

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  Hello

  You laptop has Intel/Nvidia switchable graphics and search RTA the screenshot, it does not resemble the driver Intel is installed.

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  Product name: HP ENVY dv6 Notebook PC
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  Series No.: [personal information]
  BIOS (Setup): F.22 - 02/11/2012 (A 088, 120000305910000620100)
  Keyboard Review: 52.24
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  Hi @Alzark,

  Welcome to the HP Forums!

  It's a great place to find answers and suggestions!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

  I understand that your wireless network was working but now it says not available and shows not all networks.

  Have you ran the Windows troubleshooting tool?

  If you check device manager is there any errors on the network map?

  HP Notebook PCs - performing a Hard Reset or forced Reset.  Please be sure to disconnect all external devices and remove any disc from the optical drive.

  Here is a link to HP computers - troubleshooting wireless network and Internet (Windows 8)

  HP Notebook PC - hardware failures (Windows 8) screening.  Under components is a network control.

  Good luck!