Especially the black photos, only the visible upper part

I just bought a Rebel T3 out of the box (not the T3i). Unfortunately, all the pictures are completely black except at the top where the picture shows the top of my shots scheduled. I've formatted the memory card on the settings normal & low & followed the installation procedures in the manual following the instructions. In addition, it happens with both the viewfinder and the LCD display screen, & the photos appear as described on my computer when I removed the memory card from the camera. I missed something? Any suggestions? Thank you.

You use flash?

If so, it could be a wrong sync speed (1/200 is probably the fast shutter speed more possible to use, but I have T3 to check). Even if the sync speed is correct, it is possible to the part of the block of the flash with the lens or a lens hood... even a finger in the wrong place.

If you use does not flash, it sounds as if there might be an error with the shutter of the camera. Do you have it bought locally in a store? Can you take it back to them and ask them to test it, Exchange it if necessary? Many stores will make an Exchange if there is a problem with a device immediately... in the early days, maybe a week or two. It is also often possible to Exchange if purchased online, according to the seller. Just not as convenient as a local purchase.

If the store does not have an Exchange, you may need to send the camera in Canon service, to be checked, repaired or replaced. It is under warranty for a year as a general rule, at least (unless it is a 'grey market' purchase, in which case you will have to deal with the Bank).

I hope this helps!

***********
Alan Myers

San Jose, California, USA.
«Market softly and carry a great lens.»
MATERIAL: 5DII, 7D(x2), 50D(x3), some other cameras, various lenses & accessories
FLICKR & REPROGRAPHY

Tags: Canon Camera

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