failure of alignment printer 6500

OfficeJet 6500 E709a impression of all colors except black. Services carried out, unplugged, restarted, and replaced with new black print cartridge. When you perform the alignment, receive message "alignment unsuccessful. Any ideas would be useful. Thank you

Hello

I suspect that this may be linked to the print head.  I have included a link below to help him walk through the steps.  Good luck!

http://support.HP.com/us-en/document/c01654630

Tags: HP Printers

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