Failure to have Windows 7 Driver complete Set for Officejet 7780

Given the fact that HP is a 'partner' with Microsoft and that he was intimately involved in the development of Windows 7, it is rather shameful on the part of HP for not having a driver complete set available for the Officejet 7780 (and other models as well) the day of the launch of Windows 7.  Is there any truth to the idea that started floating that this selective delay in full driver set development is linked to an effort to 'persuade' Windows 7 users to abandon their older HP printers (but very good condition) to the latest models of HP?  For example, the HP Officejet 8500 series most recent printer already has a set of driver Windows 7 released earlier, but the Officejet 7780 does not, even if there are great similarities between the functions and features of the two units of the IOA.  Is that the kind of selective lack of support that we consumers of HP printers should expect from HP in the future?  This seems similar to the well-documented straw in the Vista driver for the HP Officejet 7410, that caused the second page of the duplex to be upside, and HP was well aware of this problem, but refused to offer a software patch to fix it for almost 2 YEARS!

Hi ImaDingBat

I really regret this inconvenience. In order to not deprive to use certain features of the printer, HP has built in Win 7 drivers for nearly 700 HP printers including 7780 Officejet which provides the basic printing and scanning features. I do not understand the fact that it does not serve the purpose of the use of this product on Win 7. Here is the document that provides the ETA of the availability of the complete solution and steps to install the printer using built in solutions.

http://support.HP.com/us-en/document/c01887433

Thank you

Naveen K

HP Support Engineering Center

Click on the yellow button of KUDOS to say thank you

(Although employed by HP, I'm trying to solve problems with my will and my employer bears no responsibility for my answers)

Tags: HP Printers

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