Failure to scan

Similar Questions

• Failure to scan on a brand-new 8620 OfficeJet Pro

  Hello

  I have a brand new 8620 Officejet Pro and use OS X v10.9 & use a laptop wireless and desktop via USB.

  On both final set-up print without any problem at all but when I try to copy, scan or something by fax printers touch screen comes up with "Scanner failure - cannot copy, scan, or use the fax". As a result, if I open the HP utility it says "device status: scan unknown error".

  I've uninstalled and reinstalled all software printer 4 times - twice by using the internet and twice using set up disk & each time the same result as above.

  I used the online help guide and followed all the solutions, but all without success.

  Anyone can offer any additional help please or is their real fault with it & the printer needs to be replaced

  Thank you very much

  Welcome to the @Stratford_HP forums

  I read about how your new Officejet 8620 shows you a failure "Scanner", leaving you unable to copy, fax and scan. I'm here to offer my suggestion and comments for this question.

  Try the steps in this guide for failures to scan first, and if the problem is still apparent, I suggest to call HP to inquire about a replacement printer.

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

  Details of HP:
  If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Have a fantastic weekend, I hope that my post was information!

• OfficeJet Pro 8610: Failure to scan in Officejet Pro8610

  When I try to use the scanner I get a meassage saying "Sanner failure: unable to scan, copy or send a fax. The unit is connected to a wifi network and I can print fine from my computer or smart phone, but no ability to analyze, it worked without problem.

  Thank you.

  Hello

  It seems to be a problem with scan transport which does not caliberated.

  Try to connect the printer to a different wall outlet (for testing purposes only). Also ensure that the printer must not be connected through extension / surge protector.

  If the problem persists, the printer need to be REPAIRED.

  Please call the HP Technical Support for assistance.

  If you are in the United States, the toll free # is 1-800-474-6836.

  If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

• HP Officejet 4500 G510n: Failure to scan

  Have tried to solve my printer with the steps provided with nothing doesn't. To print from my computer. I have a Wi - Fi connection, and up until a week ago I had no problem. the last printed copies are out all black. I have replaced the cables of electrical connection and have tried the troubleshooting steps, but still get the same error message scanner! I'm not sure of my product warranty, but it could really use the help of an expert at this point!

  Thanks in advance

  Hello! Welcome to the @lduffy forums

  I read about the "Failure of Scanner" message you tried to work through lately, and I wanted to answer you with the troubleshooting steps to try for that matter.

  If troubleshooting does not resolve the failure scanner, the scanner could fail, and you may need to replace the printer or another printer for scanning and return copy features. Do not hesitate to contact HP to determine if your printer options.

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Have a great day!

• failure to scan, copy and fax for HP Officejet 4500

  I'm trying to scan with my HP Officejet 4500 and it is not allowing me to do. When I turn on the printer it says "failed to scan. "Cannot scan, copy or fax. When I try to scan, I have the wireless option to send it to my computer and when I choose my computer, nothing happens and it takes back me to the scan, copy, fax menu.

  I tried installation and resettlement and unistalling too many times. I also unplugged all the wires. Nothing works. I had problems with this mutiple printer and it is not even a month. How can I solve this problem.

  I'm afraid that the error you are getting means that the firmware is glitched, or the scanner lamp is out. If the firmware is glitched, the printer might actually be fixable, but if the scanner lamp is out, there is no much you can do. The document below will take you through a few steps to try. If this does not work, try to do a partial reset. If nothing works, you need to replace your printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  HP Technical Support call case form:
  http://goo.GL/w7Hgh

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax:
  http://goo.GL/KULAv

  To make a partial reset:
  1. make sure that the printer is turned on.
  2. pull on the power cord from the printer.
  3. pull out the power cord from the wall.
  4. wait for 30 seconds.
  5 connect the power supply cord inot the wall, but do not connect the printer.
  6. press 3 and # buttons.
  7. while now buttons, plug in the printer.
  8. when the lights come on, release the buttons.

• Failure to scan all-in-one Officejet 4315xi

  I have an Officejet 4315xi all in one.  After that I sent my last fax, the message "failed to scan.  Unable to scan, copy or fax"displays on the screen of the printer.  I powered it on and outside.  I tried it on another computer.  Is anyone know how can I fix?  I need this for my home office.  Thank you in advance!

  CAME ACROSS YOUR FORM.  I HAD THE SAME PROBLEM WITH THE ALL-IN-ONE.  THE SITUATION CAN BE CORRECTED BY UNINSTALLING THE PRINTER AND THEN DOWNLOADING THE PROGRAM THROUGH HP DOWNLOADS.  MY HP OFFICEJET 4315xi WORKSD GREAT as BEFORE.

  1. I DOWNLOADED THE SOFTWARE, FIRST OF ALL, TO (WIN DOWNLOAD) 2. UNINSTALLED THE PRINTER TO COMPUTER. 3 UNPLUGGED THE PRINTER FROM THE COMPUTER. 4A RAN THE DOWNLOADED SOFTWARE AND FOLLOW THE INSTRUCTIONS.

• Failure to scan HP CLJ CM4730 MFP 30.01.34

  I have one of these with failure scanner error 30.01.34 as well as some mistakes of fan... 57.03 57.06 57.7. One of our IT guys replaced the trainer and the LVPS. No help. The 30.01.34 error does not appear in the maintenance manual, but it seems that the only thing in common with errors is the DC controller... Engine test button does nothing, the device does not print. Anyone got any suggestions? (other that pass on to the next guy)

  At the time current diagnoses is not possible, so if I had thoughts that I would at least try spec it.

  Remove the cartridges, belt, trainer, fuser, also remove the connection to the Scanner and ADF so I got just the print engine.

  See if I get any sign of life to the power upward, if you are fans of spin for example then you have the DC controller is probably working signs.

  If not then at least I know that I would be on the base engine failures and would probably be cut as much as possible see what I can do to make it live.

  The reason to take the fuser out, the LVPS will continue to fuel the fuser so if she has a defect, it could cause low voltage to trigger.

  I would watch just for the spark of life that says he could be alive then work outward.

• Several update failures, sfc scan in safe mode not working do not with a WRP, new error 80070570 installation error. USB installation failure...

  I don't know why but it questions

  (1) the win 7 install dvd (retail), it comes with an error 80070570
  (2) Usb key with win7with sp1 do not fare any better either
  (3) several chess update with error with no. support messages either.
  I tried all known and a few new patches, it comes
  Scan of SF,
  Hot Fix
  Update device drivers
  RAM memory modules
  Repair installation
  Recovery Console
  Safe mode startup
  Isolation of CBS newspaper.
  Reformat and reinstall at least 20 times on 3 separate hard disks
  MB reset
  Incremental update
  SP1 iso dvd and usb stand-alone installation
  Check disk and every known, all make mistakes recovery console on NEW and OLD INSTALLED IN WIN7
  Distribution
  Virus on, defender of victory off the coast
  Safe mode / with all combinations on
  Microsft onseven and support forums
  I'm starting to think that this could be a deliberate attempt to make me go buy win8
  I need help please
  Krish

  Hello

  1. the Microsoft updates you aren't able to install?
  2. What is the accurate and complete error message you get?
  3 have. what troubleshooting measures you tried to solve the problem?

  I suggest you try to install the updates to the clean boot. Clean boot helps eliminate conflicts of software that occur when you install a program or an update or when you run a program in Windows. You can also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

  How to perform a clean boot in Windows
  http://support.Microsoft.com/kb/929135

  Note: Follow How to reset the computer to start as usual after a clean boot troubleshooting article KB929135 to reset the computer in normal mode.

  I hope this helps. Let us know if you have other problems with Windows in the future.

• HP Officejet E709a Windows XP fail to install the photosmart software, failure to scan

  HP Officejet 6500 E709a reinstalled on my XP. First part was OK.
  that elevation fax was okay too, fax test passed.
  Problem was with photosmart.
  On the main installation window when I select install several software then Photosmart Essential 3.5.
  Installation with programmable buttons popup window empty. Click on them anyway, popup error message.
  Error massage window was called:

  "\Locals~1\Temp\HP\OJ6500vE709_full_en\Setup\hpzprl01.exe Preloader" m. "

  error text was

  the coannot system find the specified file

  But the file is here à...\Locals~1\Temp\HP\OJ6500vE709_full_en\Setup\hpzprl01.exe
  I can see it, 396 KB version 12.0.0.85

  Relocation came after installation of the graphics card NVidia Geoforce GT 630
  with 340.52 - Office-winxp-32-bit - international.exe
  And also USB 3.0: Renesas Electronics.
  Graphics card is still on XP but USB3 was withdrawn prior to installation.
  I can't say whether problem is a result of the graphics card or install USB3
  but of course, they started after these facilities.

  Was clean before installation with \Locals~1\Temp\HP\,,\uninstall_l4
  Also the HP has been removed from c:\Windows c:\Program files, add remove program has been own HP
  \Locals~1\Temp was clean of any file and recycle bin has been emptied.

  I had the same photosmart failure with the new OJ6500vE709_Full_14.exe instalation file

  Please advice

  Thank you

  Hi @Yiftach

  I see that you are having trouble installing the software for your Officejet E709a on your Windows XP. I appreciate your efforts for a resolution of the problems so far, let't all of the steps described in the following document and see where we are. "Cannot install this hardware... The system cannot find the specified file. "Message appears on the computer in Windows XP during Installation of the software.

  Please let me know the results of these efforts. Thank you.

• Windows error: "nvtt.dll is not designed to run on Windows or it contains an error...". "Failure of scan SFC and journal CBS

  I got an error in windows: "nvtt.dll is not designed to run on Windows or it contains an error...". "when I try and play the game Smite. I ran sfc/scannow and got an error which cannot be repaired but was published in the CBS.log newspaper

  Hit: https://account.hirezstudios.com/smitegame/
  Newspapers/screenshots: https://skydrive.live.com/redir?resid=E711236DB814F354! 131 & authkey =! ABaxYzYN4oRF14k
  Any help would be appreciated. Thank you.

  Hey Cameron,

  Thanks for posting the request in the Microsoft Community.

  After description of the question, I understand that you are facing problems by installing the game strike. Let me know if this isn't the issue.

  (1) is the issue limited only with this game?

  (2) have you made changes on the computer before this problem?

  Method 1: I suggest you run the Microsoft FIXIT from the link and if it helps.
  Diagnose and automatically fix problems with Windows games
  http://support.Microsoft.com/mats/games
   
  Method 2: I suggest you run the Microsoft FIXIT from the link and if it helps.
  Solve problems with programs that cannot be installed or uninstalled
  http://support.Microsoft.com/mats/Program_Install_and_Uninstall/
   
  Method 3: If the problem persists, I suggest you to follow the steps from the link and check if the problem persists.
  Solve game problems
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-game-problems
   
  Method 4: If the problem persists, I would contact the hit game support for assistance.
  https://account.hirezstudios.com/support/default.aspx
   
  I hope this helps. Try the above steps and get back to us for more assistance and with the requested details, if the problem is not resolved.

• Failure of HP4500 scan wireless all-in-one

  HP4500 all-in-one wireless worked fine for about 6 months.  Now when I turn it on I get a message saying "Scanner".

  The functions of printer failure - cannot scan, copy or fax"work very well.

  Tried once more to do a reset.  Still no luck with the scanner.  Looks like it's really a hardware problem.  Call the sipport line.  printer was purchased 01/20/12, so it should still be in warranty.

• HP Envy 5532: Scan failure HP Envy 5532

  Hello.

  I'm having a lot of trouble with my scanner. First I tried to scan to my computer, but it wouldn't connect. I was then able to get the scan to email works, however not it keeps saying failed scan. I'm not sure what to do?

  Hi @CRR123,

  Welcome to the HP Support forums.

  I understand that what you see a scan failure error trying to analyze with your HP ENVY 5532 e-all-in-one printer to your Mac OS X 10.10 Yosemite. I want to help you with that.

  Failure of scan — messages, on the printer or the PC monitor usually indicate a problem with the printer hardware.

  Sometimes scans fail because not enough power is starting the printer and the scanner bulb is not able to become fully enlightened. When it comes to scanning, it can certainly help to plug the printer directly into a wall and try to avoid using limiters power surge or power bars.

  Here is a document, you can use to troubleshoot the failure of scan - A 'Scanner failure' Message displays on the all-in-one control panel and you can not scan, copy or fax.

  Please let me know if that solves the problem, or if you need assistance.

  In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• HP all in one c4180 "unable to scan or copy.

  Using Windows 7 and my HP C4180 not scan or copy and comes up with the message "unable to scan or copy.  This "all in one" used to work on my old computers using Vista and XP but will not now work on any of them.  (Also my very old OfficeJet G85 has also stopped working with a similar message from the scanner does not).  I downloaded from online new drivers for windows 7, but I still get the same message.  I tried uninstalling and reinstalling but still not good.  Someone out there who can help please?

  Hello Chrissygee

  In general, this error is associated with failure to scan. Scanner failure is a hardware problem and the printer will need maintenance.

  I suggest all initially following the article a 'Scanner failure' message on the all-in-one control panel and you can not scan, copy or fax .

  NOTE: the last part of article (three Solution) is a function of the printer. It has some links to the HP warranty check tool and warranty options.

  If the problem persists you must call technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.
  http://www.HP.com/cgi-bin/hpsupport/index.pl

• LaserJet 3015: Failure scanner Laserjet 3015

  I have an older 3015 AIO who just started giving me a problem scanner.  Half of a scanned page scans black vertically.  Machine will print very well.   I found a "calibration curve" diagnosis and I tried the Red layer, I get a nice curve of the drops which then either nothing or infinite, can't tell which.

  Is this a symptom of a scanner unit failure?  Or should I look to connections, motor, or memory?  I want to have the right part on hand if possible when I take the thing out, because it seems that it is not easy to the maintenance manual.

  Other diagnoses that might help things pin down?

  Thank you!

  So, just to close this topic, he did turn out to be a failure of scan.  My theory is that the scanner is illuminated by LEDs on both sides of the page, and a Bank has failed.  The part number for this printer was RM1-0927, I got by taking it apart.

  Half an hour or so and a donor parts printer that spit its own version of work, and I'm back in business.

• scanning and copying problem

  Hi all

  I have an officejet pro 8600. He developed a failure when scanning and copying only. It prints very well. When scanning/copying in black and white I get only a series of black lines vertical, probably 100 or more, arranged like a bar code. When you use the color I get 3 or 4 vertical lines in cyan. I do not hear from the current page scanned/copied. I suspect the scanner itself is faulty, but any help would be received with gratitude.

  Thanks Steve

  Hi Steve.

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  Sorry to hear you have a problem with lines on your Scan and copy.  I got it exactly the same problem with this printer very and I could solve the problem by making a simple step. Now, this will sound a bit crazy and I hope you are open minded.  Plug the power cable directly into a wall... pretty crazy huh?  HP printers have already built in surge protector, and if you have connected it to a power supply/Strip bar, the printer will get all the power it needs to function properly. You are probably currently you are yourself, "Ive always had this printer connected to a strip/Bar and have never had any problems.  Well, let me tell you that you probably had issues with the printer that only they were issues that you would not notice.  Brightness, the screen feel slower, a little more time to get out of the way 'sleep'... that are just a few things that could took place in the Strip bar.  Just so you know I'm not send you smoke signals, this is a document that shows all the questions when it is connected to an uninterruptible power supply/Strip/surge protector power.  Now, if this does not resolve your problem, I need for you to let me know so that I can give you other possible fixes for this issue.

  I'm always here to help then feel free to write again.

  Thanks for your time Steve.  Let me know how make you out.