The SPA3102 firmware upgrade error

Hello

Although I used my SPA3102 for a few years, she has recently become problematic. I sometimes hear audible clicking from the device that is associated with a red light flashes briefly on the power LED. If I'm on the phone at the time, the call is completed.

I hope that a firmware update will address the issue, but I have been unable to upgrade 3.3.6 (GW). If I'm on a Mac, I don't understand the method of upgrading firmware using http or tftp. Fortunately, I ran Windows XP under Parallels Desktop for Mac and have been able to run the upg-spa3102-5-1-10-GW.exe program. However, a message is displayed: error in upgrading the firmware of the SPA > upgrade failed: no response from the SPA.

Reading various forum posts on similar such problems, I was not able to find the solution.

I have disabled the firewall on my Mac, the router (D-Link DSL 504 T) ADSL and Windows XP.

I confirmed that the IP address of the SPA is 10.1.1.3

I made sure that the firmware update is enabled in the Provisioning of the SPA configuration.

I would be very happy to help you please.

Thank you

Bart

These products are treated by the Cisco Small Business support community. (URL: https://www.myciscocommunity.com/community/smallbizsupport)

Tags: Linksys Routers

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