First CC and CC 2014 Pro crashes with Yosemite 10.10.1

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  Jason

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  Presentation of the material:

  Model name: MacBook Pro

  Model identifier: MacBookPro6, 1

  Processor name: Intel Core i5

  Processor speed: 2.53 GHz

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  Total number of cores: 2

  (By heart) L2 Cache: 256 KB

  L3 Cache: 3 MB

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• First and Adobe Media encoder crashing with the module KERNELBASE. DLL

  I have 2 computers windows 10 crashing while selecting a folder in the window of browser Explorer of files within these programs. These machines is 2 weeks, with 10 Pro from the start windows. The other machine has 3 months with windows 7 upgraded to Win 10.

  Machine 1
  

  ASUS X 99-Pro

  Six Core i7
  

  32 GB of Ram

  GTX 980

  Intel 750 PCIE SSD

  
  

  Computer2

  ASUS Rampage IV

  Six Core i7

  64 GB of Ram

  GTX 780

  Samsung 1 TB SSD PRO 850

  
  

  
  

  
  

  
  

  Name of the failing application: Adobe Media Encoder.exe, version: 9.1.0.163, time stamp: 0x564db283

  Name of the failed module: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3

  Exception code: 0xe06d7363

  Offset: 0x000000000002a1c8

  ID of the process failed: 0 x 4150

  Start time of application vulnerabilities: 0x01d136ce9193dbc6

  The failing application path: C:\Program Files\Adobe\Adobe Media Encoder 2015\Adobe Media Encoder.exe CC

  Path of the failing module: C:\WINDOWS\system32\KERNELBASE.dll

  Report ID: 3725abd1-4ce3-44bc-97d0-f44f2a9ec7a5

  Faulting full name of the package:

  ID of the failed package-parent application:

  Name of the failing application: Adobe first Pro.exe, version: 9.1.0.174, time stamp: 0x564dce25

  Name of the failed module: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3

  Exception code: 0xe06d7363

  Offset: 0x000000000002a1c8

  ID of the process failed: 0x3c74

  Start time of application vulnerabilities: 0x01d136cc8be4d555

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2015\Adobe first Pro.exe CC

  Path of the failing module: C:\WINDOWS\system32\KERNELBASE.dll

  Report ID: f4c46647-06bd-4e15-a3ac-13a2433d77f1

  Faulting full name of the package:

  ID of the failed package-parent application:

  Thank you Lord! SOLUTION AT LAST!

  After having been informed by tech adobe support that: "I'm sorry, but this is a file from the base of the core of the system, we cannot do much."

  I decided that I was going to test each component in user accounts and find the culprit manually.

  I have studied everything that I could all kernelbase.dll NTUSER.dat and parameters of the first.

  From what I could gather kernelbase.dll if crushed more often when the 32-bit and 64-bit settings are not configured right.

  I downloaded Registry Explorer 0.7 and analyzed a new vs account a "corrupted".

  I discovered that windows keeps a record of the last access programs via OPEN/SAVE location.

  It is located in:

  HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSavePidl MRU\prproj

  To solve the problem:

  It comes to registry changes, do at your own risk!
  

  1. Create a new user account with admin rights. I'll call it "AdminRescue".
  2. Connection in "AdminRescue" and open first cc, check that the problem has disappeared.
  3. Now you could start using the new account and forget the old, but I find myself that making 3 times in 4 months, the issue will come back again.
  4. The solution is to runREGEDIT under the new account that you created.
  5. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSavePidl MRU\prproj
  6. Select prproj and export it to a disk usb or c:\adobefix
  7. Disconnect from the new user account and log in to the old damaged account
  8. Run Regedit
  9. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSavePidl MRU\prproj
  10. Select prproj and Delete
  11. Select OpenSavePidMRU and import the regkeys exported in the new account. located in the usb or c:\adobefix
  12. FIXED!

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  There are a few messages on this already, but nobody seems to have the solution.
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  Using final cut pro atm to capture and export, which works very well, so it seems to be a problem with the first, not material.

  If you think that the update is the cause of the accident and you want to roll back?

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  Install the first 6.0

  Then manually update to 6.03.

  http://www.Adobe.com/support/downloads/detail.jsp?ftpID=5484

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  http://forums.Adobe.com/message/5770781#5770781

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  On a new iMac 3.4 GHz Intel Core i5, 8 GB of RAM

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  All software developed to date.

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  Extremely frustrating, need to work now...

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  Hi Pascal,.

  Recently, I have installed Premiere Pro for Windows and editing and creating a video. I would like to press play to preview my vid, and I works perfectly and play the video, so I could see if I liked it or not. The other day, I pressed the button and the play button turned to a stop button, but nothing happened. I checked the timer on the overview section, and he showed at 00:00:00. So, apparently, I can't play my videos more. Is their anyway I can fix this?

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  Kevin

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