Freezes during the boot process

Similar Questions

• HP Elitebook 8740w: How can remove the text / name of the company that is displayed during the boot process?

  Hello

  I bought my work laptop from my employer. During the startup of my employer's legal name is still displayed on the splash screen ' "(the screen with the HP logo).

  -J' already started back and ran the EREPLOGO. EXE utility to remove the logo (ereplogo.exe/e). The utility said that the logo has been removed;

  -in the BIOS 'view custom logo' is unchecked, so it will not use an image of the partition tools hp;

  However, during the startup the company name is still displayed on the top of the screen... :-(

  (1) how can I change this text to start or remove it completely?

  (2) what can I do to display the specifications of hardware during startup instead of this "splash screen"?

  Thanks in advance,

  SJW

  PS I have the latest BIOS (F.60 Rev.A, November 30, 2015)

  Hello

  I managed to change the line of text with the BiosConfigUtility64.exe.

  With "BiosConfigUtility64 getconfig:config.txt", you can write all the values in the bios and a text file with "BiosConfigUtility64 setconfig.config.txt", you can set all the values after you change the values you want to change. In my case, that I had to change the value of "property tag", which is the value that appears in the home screen during the boot process.

  Later, I discovered the tag 'property' can also be changed under the Security tab of the configuration of the BIOS (F10) normal... until I knew what the property tag, I associate the line of text to security so I did find the text before :-) field

  Best regards

  SJW

• Lenovo T410s and Mini Dock Plus Series 3 with 2 monitors DVI, white screen during the boot process

  Hello

  I'm having a problem with the configuration of my lenovo thinkpad T410s.

  I have connected two 19' DVI monitors for the docking station, but during the startup process, I get no output on screens.

  After loading Windows 7, the windows login screen.

  In the BIOS all the graphics preferences are being "switchable graphics", because I also use it on business trips.

  Does anyone have an idea how to solve this problem?

  Thank you!

  Michael

  
  

• HP Pavilion 23: computer hangs during the boot process

  Computer updates been made 2 days ago and has frozen black screen. Now does not start at the top. Starts the process and then freezes. He did start once yesterday and was going well for a few hours, then got a message saying computer had a problem.

  Error message:

  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (atikmdag.sys)

  Now back to not start upward again, hangs with the HP logo on the screen.

  Hi there @ldgie25.

  That the Forums are with you!  I understand that, after a few updates, your computer does not start correctly and freezes on the HP logo.   I'm happy to help you with this.

  Since it was started once, but then had a blue error screen, I suggest using the computers HP - use Microsoft System Restore (Windows, 10, 8).   Follow the instructions in the section «restore your computer when Windows is unable to boot normally»  See if it will start normally after the restoration. If yes then you probably want to prevent the offending update to install again.

  Please see the following for how to do this:

  How to temporarily prevent an update for driver reinstallation of Windows 10 - support.microsoft.com

  How to uninstall and updates to block and drivers on Windows 10 - howtogeek.com

  Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

• How to disable the driver during the boot process?

  Hello

  I have uninstall a printer from my computer, but when I restart my computer during the process sometimes a back pop up windows and require a response at the prompt of the printer driver I uninstall, but this statement was not disabled or deleted.

  How can I access the startup file to change?

  Thank you

  Hi Reyes,

  Restart your computer and start pressing on the keys on your keyboard. On a computer that is configured to start to multiple operating systems, you can press on the -key when the Boot Menu appears. On the Advanced Boot Options menu, select Disable the Driver Signature Enforcement press .

  

  This will disable the drivers at startup.

  Hope the helps of information provided.

• Satellite P70-A-11 q - Windows 8.1 stops during the boot process

  Hello.
  I have a q P70-A-11. almost from the first day I got the camera that I have problems with starting.
  The OS is installed on a 250 GB SSD.

  Treat it as I turn on the laptop and its still the boot stops down unexpectedly without an error message.
  This happens almost every time 2nd, I try to start the laptop.

  I know this isn't a lot of information but I don't have any newspapers, or something that I can help you.
  Concerning

  You are right. There isn't a lot of information on this virtual path, it is not easy to say what the problem is.
  What is your laptop preinstalled with original OS that you got with it? I presume that the only change is upgrade SSD, right?
  So if I understand you well you traded original HDD with new SSDS and original recovery image is installed.
  This problem started immediately after the upgrade to SSD?
  When you put the old HDD inside the same thing from happening again?

• InDesign CC falls down during the boot process

  If CC InDesign lance, he gets up to a certain point before it crashes everytime at the same point.  It is 64-bit only, 32-bit is still in charge, but it's much more slow and terrible to work for me.  I am running Windows 7 and have all the latest cloud only indesign updates installed.  I tried to leave the application of launcer CC so TypeKit fonts not loading at startup with nothing helped.  I tried to use msconfig to a selective startup, do not load the startup items and restart and once again, no dice.

  

  Here is the full text of what you see the problem in detail in this screenshot of the window above:

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: InDesign.exe

  Application version: 9.0.0.244

  Application timestamp: 5176f4c7

  Fault Module name: ObjectModel.dll

  Fault Module Version: 9.0.0.244

  Timestamp of Module error: 5176f4b9

  Exception code: c0000005

  Exception Offset: 00000000000261 c 0

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Information additional 1:9529

  More information 2: 9529754cc72c58f900e33c4f1855fb96

  3 more information: fe5f

  Additional information 4: fe5f55426fc3e5a2feae05a45cff6f40

  No problem. The bad news is that confirms that this is not a problem at the user level. I think you really need to uninstall CC, and then run the cleanup tool (CS for installation problems cleaning tool |) CCM, CS6, CS5.5, CS5, CS4, CS3), then reinstall.

• 3011G satellite freezes the recovery running during the formatting process

  I work in a computer shop, but I think it's better to try to post here and hope for the best, but to send the computer. I'm working on return to Toshiba as DOA.

  Basically, the problem is, when I run the restoration, the computer crashes during the formatting process to 'Progress' 23-11 minutes from the end.

  Since it is not the first time I have a problem with this particular model, I wonder if someone more clever that I had found a workaround... The operating system is Windows Vista and I use original CD to start the recovery.

  Any help would be appreciated.

  PS Excuse the bad English, I'm typing this with my left toe (figuratively). A lot of work today, huh.

  The Satellite 3011 G is unclear to me. Are you sure you typed the series of laptops good?

  In any case, the installation should generally run smoothly, without any functioning anomaly.
  The HARD drive has been formatted in the wrong way or HARD drive could malfunction.

  So in any first you have to format the HARD drive and remove all partitions on the HARD drive
  I noticed several times as HARD drive partitions a bad may have a negative influence on the installation of the OS since the recovery CD!

• Satellite A100 - messages of weird info during the recovery process

  This is the first time I tried to recover my Vista PC from Toshiba.

  During the recovery, I got this in CMD

  "C:\boot(something here) restore s Descriptor." seq. 26 - SACL rest. "
  "C:\SWStamp.txt s restoration Descriptor. SEQ 25 - list SACL will not go away.

  (1) is this normal?
  (2) what it means?
  (3) I even did a FULL format?

  Thanks a lot guys

  Hello

  During the recovery process, you will see some messages, that's nothing unusual
  Important is that the procedure does not stop but continues and after some time, the Win operating system should complete the installation
  Wait a bit and see if the procedure would end...

  If the procedure to hang himself, then start recovery and boot from the disc reocvery...

• STOP: c0000221 {Bad Image Checksum}. The image rpcrt.dll is possibly corrupt and recovery XP says error during the extraction process. Details of error: path not found___

  My friend turned on their laptop packard Bell recently and had the following problem. Windows XP screen loads but is then followed by a blue screen that says STOP: c0000221 {Bad Image Checksum}. The image rpcrt.dll is possibly corrupt. The header checksum does not match the checksum calculated.

  I can't the laptop to go further. I have accessed the Microsoft recovery Panel and try a non-destructive recovery as there are some precious photos that need backup. However, when you select 'no profile' to begin the recovery, I get the message:

  Error during the extraction process. Details of error: path not found

  I'm a bit of a novice when it comes to this sort of thing, but if someone can provide step by step help giving rise to lose photos, I'd be willing to give it a try. I also have XP Home Edition disk that came with the laptop but has never been opened. Any help would be appreciated. Thank you

  You hear your message said something about rpcrt4.dll?  It is important to relay the exact message you see.

  Please provide additional information on your system:

  What is your system brand and model?

  What is your Version of XP and the Service Pack?

  Describe your current antivirus and software anti malware situation: McAfee, Norton, Spybot, AVG, Avira!, Defender, ZoneAlarm, PC Tools, MSE, Comodo, etc..

  The question was preceded by a loss of power, aborted reboot or abnormal termination?  (this includes the plug pulling, buttons power, remove the battery, etc.)

  The afflicted system has a CD/DVD drive work?

  You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

  You use some CD to access this Panel of Microsoft recovery where this "no profile" option is?  I don't know what all this means if it isn't some CD shipped with your system, in which case, I would use it for a coaster instead of something to fix your system.

  If the c:\windows\system32\rpcrt4.dll file is missing or afflicted, you do not start in the last good known Configuration.

  You also will not start in any kind of Mode safe no more.

  Even if you could boot mode safe, you would find that sfc/scannow does not work in Mode without failure in all cases (never).  If you try it, you'll see a message like this:

  Windows file protection could not initiate a scan of protected system files.

  The specific error code is 0x000006ba [the RPC server is unavailable.].

  Failed to start the RPC mode server safe either.

  I can't recreate your error exactly, but it is easy to replace the rpcrt4.dll file.  Looks like you have a working CD drive, so put yourself a Hiren boot CD and when you started on this, you can copy your precious files to a USB device for safety.

  There should be a backup copy of rpcrt4.dll already on your system, here or here:

  c:\Windows\System32\dllcache

  c:\windows\ServicePackFiles\i386

  You need to rename or replace the rpcrt4.dll file which is in c:\windows\system32 and replace it with one you will find the backup copies.

  There should be a backup copy of rpcrt4.dll already on your system, here or here:

  c:\Windows\System32\dllcache

  c:\windows\ServicePackFiles\i386

  When you get the Hiren's CD's, you can use to replace the missing or suspicious file.  If you need help with that, first get the Hiren's boot CD made and start over, then we can continue.

  Do you have a Hiren BootCD you can download here:

  http://www.hirensbootcd.NET/

  On the left, click on download, scroll down, choose the latest version, the download link is a little hard to see.  It is at the bottom of the page, above the drop for older versions and looks like this (click this component to download the ZIP file):

  Direct HTTP mirror + Torrent, Torrent Magnet

  Click the "Live HTTP Mirror" link to start the download and save the ZIP file on your desktop of somewhere that you can remember.

  The ZIP file is large, so the download will take probably some time to complete.  Then unzip the download to extract the Hirens.BootCD.ISO file that will be used to create your new bootable CD.

  Create a bootable CD. ISO file is not the same as simply copying the. File ISO onto a blank CD.  You must use software that includes how to burn a. ISO to a CD to create a bootable CD.

  File ZIP the Hiren is the file BurnToCD.cmd that you can double-click to launch it.  The BurnToCD.cmd will use the file BurnCDCC.exe to burn the. ISO file onto a blank CD using your existing CD burner.  You can also use your own burning software as long as your software is able to create a bootable CD. ISO file.  More modern burning programs can create a bootable CD. ISO image.  Create a CD from an ISO image bootable is not the same as just the file on a CD burning.

  If you need a simple and CD burning, this is a free software popular software:

  http://www.ImgBurn.com/

  Here are some instructions for ImgBurn:

  http://Forum.ImgBurn.com/index.php?showtopic=61

  It would be a good idea to test your new bootable CD on a computer running.

  You may need to adjust the computer BIOS settings to use the CD-ROM drive as the first device to boot instead of the hard drive.

  These adjustments are made before Windows tries to load.  If you miss it, you will need to restart the system again.

  When starting on the Hiren's CD, you will see a menu of options.  Choose Mini XP.  It will appear while Windows is loading and you will be presented with a desktop computer that has the look and feel of the interface of Windows Explorer, you are already accustomed to using.

  Using the Mini XP, you can access Internet, maneuvering around your system, search for files, copy files, replace the files and run the scans for malware, edit the text files (like the c:\boot.ini) etc.

  There are dozens of free and useful tools included in the CD that can be used to repair your system or copy your important personal files on another device (like a USB device or an external drive) in the case where you just give up and decide to reinstall your XP (I hope that you will not make this decision)

  Do, or do not. There is no test.

  I need YOUR voice and the points for helpful answers and propose responses. I'm saving for a pony!

• Cisco Aironet 1262N stuck during the startup process

  I'm banging my head against the wall, trying to figure out why my AIR-AP1262N-A-K9 will start all the way. He'll get all the way to initiate interfaces and stop. I can never get to control the CLI. This is my first time with a cisco ap but everything I read it very easy sewing.

  This unit from what I understand will work on its own with no controller. Therefore, it is called a "stand-alone" model Yet he seems to be looking for something to complete during the boot. Below the out put for starting. The last line is where it stops.

  If anyone can help me I would be very happy.

  WRDTR, CLKTR r: 0x8200083f 0x40000000
  r RQDC, RFDC: 0 x 80000033 0 x 00000212

  using the values from the eeprom

  WRDTR, CLKTR: 0X8200083F 0X40000000
  RQDC, RFDC: 0 X 80000033 0 X 00000212

  MCNG ddr static values of the eeprom series
  init done DDR

  IOS Bootloader - start System.
  Flash CHIP: Numonyx P33
  Check for more deleted blocks
  ................................................................................
  ................................................................................
  ................................................................................
  ......
  XMODEM file system is available.

  DDR used values of the system serial eeprom.
  WRDTR, CLKTR: 0X8200083F, 0X40000000
  RQDC, RFDC: 0 X 80000033, 0 X 00000212

  PCIE0: the connection is established.
  PCIE0: VC0 is active
  PCIE1: the connection is established.
  PCIE1: VC0 is active
  PCIE 64-bit devices
  PCIEx: initialization done
  flashfs [0]: 147 files, 7 folders
  flashfs [0]: 0 orphaned files, orphaned directories 0
  flashfs [0]: Total number of bytes: 31739904
  flashfs [0]: bytes used: 6435328
  flashfs [0]: available bytes: 25304576
  flashfs [0]: flashfs fsck took 9 seconds.
  The system eeprom read cookie series... Fact
  MAC Ethernet address of base: 7 c: ad: 74:93:36:ba
  Waiting for auto-negotiation complete PHY... TIME-OUT!
  Ethernet link is down.
  Error: Speed RGMII

  The system has encountered an error during initialization
  the Ethernet port.
  The system is ignoring the error and continue to start.
  If you stop the system startup process, what follows
  orders will be re - initialize Ethernet, TFTP and finishing
  loading the operating system software:

  ether_init
  tftp_init
  boot

  for 22 seconds
  process_config_recovery: set the IP address and the default config 10.0.0.1
  process_config_recovery: image recovery

  PA:
  WRDTR, CLKTR r: 0x8200083f 0x40000000
  r RQDC, RFDC: 0 x 80000033 0 x 00000212

  using the values from the eeprom

  WRDTR, CLKTR: 0X8200083F 0X40000000
  RQDC, RFDC: 0 X 80000033 0 X 00000212

  MCNG ddr static values of the eeprom series
  init done DDR

  Normal running Memtest...
  Past.
  IOS Bootloader - start System.
  Flash CHIP: Numonyx P33
  Check for more deleted blocks
  ................................................................................
  ................................................................................
  ................................................................................
  ......
  XMODEM file system is available.

  DDR used values of the system serial eeprom.
  WRDTR, CLKTR: 0X8200083F, 0X40000000
  RQDC, RFDC: 0 X 80000033, 0 X 00000212

  PCIE0: the connection is established.
  PCIE0: VC0 is active
  PCIE1: the connection is established.
  PCIE1: VC0 is active
  PCIE 64-bit devices
  PCIEx: initialization done
  flashfs [0]: 147 files, 7 folders
  flashfs [0]: 0 orphaned files, orphaned directories 0
  flashfs [0]: Total number of bytes: 31739904
  flashfs [0]: bytes used: 6435328
  flashfs [0]: available bytes: 25304576
  flashfs [0]: flashfs fsck took 9 seconds.
  The system eeprom read cookie series... Fact
  MAC Ethernet address of base: 7 c: ad: 74:93:36:ba
  Waiting for auto-negotiation complete PHY... TIME-OUT!
  Ethernet link is down.
  Error: Speed RGMII

  The system has encountered an error during initialization
  the Ethernet port.
  The system is ignoring the error and continue to start.
  If you stop the system startup process, what follows
  orders will be re - initialize Ethernet, TFTP and finishing
  loading the operating system software:

  ether_init
  tftp_init
  boot

  "Loading Flash:/ap3g1-k9w7-mx.124-25d.JA1/ap3g1-k9w7-mx.124-25d.JA1"...### ".
  ################################################################################
  ################################################################################
  ################################################################################
  ################################################################################
  ################################################################################
  ###############################################################################

  File "flash:/ap3g1-k9w7-mx.124-25d.JA1/ap3g1-k9w7-mx.124-25d.JA1" uncompressed one
  ND installed, point of entry: 0x4000
  execution of...
  ENET stopped

  Legend restricted rights

  Use, duplication, or disclosure by the Government is
  subject to such restrictions as set out in paragraph
  (c) Commercial - limited computer software
  The rights to FAR clause 52.227 - 19 and subparagraph s
  (c) (1) (ii) rights to technical and computer data
  Clause of DFARS 252.227 - 7013 section software.

  Cisco Systems, Inc.
  170 West Tasman Drive
  San Jose, California 95134-1706

  Software Cisco IOS, C1260 Software (AP3G1-K9W7-M), Version 12.4 (25 d) JA1, COMMUNICATED
  SOFTWARE (fc1)
  Technical support: http://www.cisco.com/techsupport
  Copyright (c) 1986-2011 by Cisco Systems, Inc.
  Updated Friday, August 11, 11 02:07 by prod_rel_team

  Proceed with the initialization of the system

  Proceeding to unmask interrupts
  Initialization of flashfs...
  Flash CHIP: Numonyx P33
  Check for more deleted blocks
  ................................................................................
  ................................................................................
  ................................................................................
  ......

  flashfs [1]: 147 files, 7 folders
  flashfs [1]: 0 orphaned files, orphaned directories 0
  flashfs [1]: Total number of bytes: 31481856
  flashfs [1]: bytes used: 6435328
  flashfs [1]: available bytes: 25046528
  flashfs [1]: flashfs fsck took 7 seconds.
  flashfs [1]: initialization complete.
  flashfs [2]: 0 files, directories 1
  flashfs [2]: 0 orphaned files, orphaned directories 0
  flashfs [2]: Total number of bytes: 11999232
  flashfs [2]: used bytes: 1024
  flashfs [2]: available bytes: 11998208
  flashfs [2]: fsck flashfs took 1 seconds.
  flashfs [2]: initialization complete... done Initializing flashfs.

  Radio0 presents 8364B 8000 B8020000 0 B8030000 10
  Present Radio1 8364B 8000 B0020000 0 B0030000 C
  Waiting for auto-negotiation complete PHY... TIME-OUT!
  Ethernet link is down.

  This product contains cryptographic features and is under the United States
  States and local laws governing the import, export, transfer and
  use. Delivery of Cisco cryptographic products does not imply
  third party approval to import, export, distribute or use encryption.
  Importers, exporters, distributors and users are responsible for
  compliance with U.S. laws and local countries. By using this product you
  agree to comply with the regulations and laws in force. If you are unable
  to satisfy the United States and local laws, return the product.

  A summary of U.S. laws governing Cisco cryptographic products to:
  http://www.Cisco.com/WWL/export/crypto/tool/stqrg.html

  If you need assistance please contact us by mail at
  [email protected] / * /.

  processor of Cisco AIR-AP1262N-A-K9 (PowerPC460exr) (revision B0) with 81910 K/4
  9152K bytes of memory.
  Card processor ID FTX1716E2DN
  PowerPC460exr CPU 666 Mhz, the 0x18A8 revision number
  Last reset of tension
  1 gigabit Ethernet interface
  2 802.11 radios

  32K bytes memory simulated by flash not volatile configuration.
  Basic Ethernet MAC address: 7 c: AD:74:93:36:BA
  Part number: 73-12175-06
  Kit numbered PCA: 800-32268-06
  Revision number of PCA: B0
  Serial number of PCB: FOC17106662
  Top Assembly part number: 800-33866-02
  Top of page the Assembly serial number: FTX1716E2DN
  Top of page revision number: A0
  Product/model number: AIR-AP1262N-A-K9

  Press RETURN to get started!

  * 00:00:09.481 Mar 1: % SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: crypto IOS FIPS t auto
  is spent
  * 00:00:09.490 Mar 1: * CRASH_LOG = YES

  * 00:00:09.490 Mar 1: PCIE 64-bit devices
  * 1 Mar 00:00:09.789: soap_extern_intr_dispatch: no handler for UIC2 intrno 12 l
  n level 4
  * 1 Mar 00:00:10.088: soap_extern_intr_dispatch: no handler for UIC2 intrno 12 l
  n level 4
  * 00:00:12.966 Mar 1: % SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: crypto RADIO FIPS auto
  test successful Dot11Radio interface 0
  * 00:00:15.649 Mar 1: % SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: crypto RADIO FIPS auto
  test successful 1Base Dot11Radio interface Ethernet MAC address: 7 c: AD:74:93:36:
  BA

  * 00:00:56.377 Mar 1: % LINK-3-UPDOWN: Interface GigabitEthernet0, changed state
  up to
  up to
  ernet0, changed state down
  * 00:11:00.003 Mar 1: % LINK-5-CHANGED: Interface Dot11Radio1, changed state of a
  dministratively down
  * 00:11:00.003 Mar 1: % LINK-5-CHANGED: Interface Dot11Radio0, changed state of a
  dministratively down
  * 00:11:00.003 Mar 1: % CDP_PD-4-POWER_OK: full power - AC_ADAPTOR inline power s
  ource
  * 00:11:00.012 Mar 1: % SYS-5-RESTART: System restarted.
  Software Cisco IOS, C1260 Software (AP3G1-K9W7-M), Version 12.4 (25 d) JA1, COMMUNICATED
  SOFTWARE (fc1)
  Technical support: http://www.cisco.com/techsupport
  Copyright (c) 1986-2011 by Cisco Systems, Inc.
  Updated Friday, August 11, 11 02:07 by prod_rel_team
  * 00:11:00.012 Mar 1: % SNMP-5-start COLD: SNMP agent on host ap undergoes a c
  old beginning
  * 00:11:00.994 Mar 1: % LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, chan
  State of GED until
  * 00:11:01.003 Mar 1: % LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio
  1, changed down state
  * 00:11:01.003 Mar 1: % LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio
  0, changed down state
  * 00:11:11.956 Mar 1: % LINK-3-UPDOWN: Interface BVI1, changed State to down
  * 00:11:12.957 Mar 1: % LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, chan
  State of GOL downstairs

  What are your settings of the nec console?

  You must be 9600, none, 8, 1 and flow controll set off to be able to interact with the CLI

  HTH,
  Steve

  ------------------------------------------------------------------------------------------------
  Please don't forget to rate helpful messages and mark the questions answers

• Firefox will not start after the upgrade to 27. Seen an error message during the upgrade process.

  Firefox will not start after the upgrade to 27. Seen an error message during the upgrade process, but do not remember.
  Tried running firefox.exe Pei but error message:

  XML parsing error: the undefined entity
  Location: chrome://mozapps/content/profile/profileSelection.xul
  Line 18, column 1:
  "< dialog < =" "^ =" "p =" "> < / dialogue >

  Running on Windows XP SP3. No problem whatsoever before moving to 27. Sending of Chrome that I can't open Firefox at all.

  Thank you, jschaer2000. In the meantime, he works. How long, we'll see ;-)

• Satellite L305-S5955 - gel of the boot process

  Toshiba Satellite L305-S5955
  Once it froze early in the boot process - until windows starts, indicating (to me) it must be material.

  John

  Hi John,.

  You have already reinstalled Windows with Toshiba Recovery disk (factory settings)?

  If Yes, it could be a hardware problem, otherwise, it looks like a software problem or driver.

• Cannot check iOS 9.3 during the upgrade process. When there is a good connection internet, says no internet. Tried more than 30 times, even after reboot. Any suggestions?

  Cannot check iOS 9.3 during the upgrade process. When there is a good connection internet, says no internet. Tried more than 30 times, even after reboot. Any suggestions?

  You chose the option in iTunes to download the firmware first and install it in a second time after that?

• Satellite 5105-S702 Touch ED error during the startup process

  When I start my Satellite 5105 - S702 laptop with the v8.4.0.24 of antivirus from Computer Associates (CA) software is turned on, I get the following at the end of the boot process error message:

  Error affected

  Recovery of the THotkey failed. "
  Part took place - TouchED.exe - (THotkeyFindProc)
  Function failed - FindWindow)
  Error code: 0 x 00031402, 0x00000002

  However, when I disable the CA antivirus software and restart the laptop, I don't get the error message.

  Thus, it would seem that the CA AntiVirus software causes this error message.

  Would be grateful if someone could give advice if they have this problem with this laptop model, or the Satellite 5105-S701, or European equivalent model 5100-603, and how they have rectified it.

  Thank you

  AlanCB

  Hello

  I agree with you.
  In my view the installed (CA) anti-virus software is not fully compatible with the Toshiba Hotkey Utility or the software anti-virus doesn't recognize properly and can not handle.

  CA anti-virus does not for me but maybe you could set some parameters to ignore the Hotkey Utility from Toshiba.

  Maybe it helps if not I recommend you contact Computer Associates support team.