G4050 analyse, because of the acute sounds

DESCRIPTION OF THE PROBLEM:

1. I have a two-year-old HP Scanjet G4050

2 up until yesterday, he analysed very well

3. as of yesterday, it does not analyze

DETAILS OF THE PROBLEM:

1. click on the Scan Image using the HP Solution Center

2. click on Scan on the next window

3 scanner makes it sound normal when "Preparation for the Scan" appears on the window of scanning hp

4. then scan emits a high-pitched sound for 2 minutes

5. previously scanned is displayed on the digitization of hp window: a white screen with multi-colored short horizontal lines throughout page

6. at this stage, the scanner performs a serious noise

7. This continues until I disable scan

8 NOTE: I tried to use the "HP Scanjet Check" from the HP website, but get the error message "the analysis process was not completed successfully.

SYSTEM INFORMATION:

1 HP Pavilion PU131AV / a1050y, Intel Pentium 4 CPU 3.20 GHz, 2 GB RAM, Windows XP MCE, SP3 32-bit, Nvidia GeForce 6600

2. I also have the HP Photosmart D5160, also tied to the computer via USB, so

Help, please...

Thanks in advance,

Angela

``````````````````````````````````````````
old computer: HP Pavilion PU131AV / a1050y, Intel Pentium 4 CPU 3.20 GHz, 2 GB RAM, Windows XP MCE, SP3 32-bit, Nvidia GeForce 6600
new computer: HPE-180 t, Windows 7 Pro (64 bit), Nvidia GeForce GT 220, Intel Core i7 - 930 quad-core CPU @ 2.80 GHz, 8 GB of RAM

To determine if the scanner is bad, perform the following factory reset test:

1. make sure that the scanner is turned off

2. open the scanner cover to halfway

3. press and hold the "scan film" and "copy" buttons located on the top of the cover (front buttons)

4. with the lid of the scanner still halfway open, turn on the scanner

5. When you see the light inside the scanner lights up, release the two buttons ("scan film" and "copy")

6. the transport will have to move all the way from the back to the front of the scanner.  If the transport moves all the way from the front to the back, then the scanner is broken

Tags: HP Printers

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