Ganymede connection authentication failed

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• BAM connection with jdeveloper authentication failed for Basic realm

  Hi all
  
  
  I'm trying to connect to BAM 11 g, my authentication is correct, but when I try to test the connection I get the error authentication failed for Basic realm = "oracle-bam-webservices.
  
  any ideas on how to solve this problem?
  
  Thank you
  K

  Hello

  Please ask your question on the forum BAM. I guess that they are aware of the possible error messages in their product (at least better that we are)

  Frank

• With Cisco Secure ACS for Windows GANYMEDE +, authentication fails with AD

  I'll put up a Cisco Secure ACS 4.2 server to act as a RADIUS server for switches and routers I use Windows 2003 server for the candidate countries.
  and an Active Directory of Windows 2003 server.  The ad server is very good, it is used for many other things.

  I've implemented ACS as defined nit it installation guide, including all the steps in the "Member Server" section of the installation guide
  When you use AD as an external database (e.g. setting up services to run with a domain administrator account, set up a machine called "CISCO"
  on the field, etc.).

  I've set the unknown user policy to use the database of Windows, if the internal database does not contain the details of the user.

  If I add a user to the internal database, authentication goes through fine, with an entry in the journal "Authentication," spent

  02-24-2010, 05:07:03, authentic failed, eXXXX, Network Administrators (NDG), X.X.X.X, (default), internal error, (get the internal error error message)

  I scoured google etc and just cannot come up with any reason why this should be the case.
  I followed all of the installation to the letter guides.  I need to get this up and running as soon as possible,
  so am eager to know if someone can help me with this one!

  Thanks and greetings

  Sharan

  George,

  Internal error is fairly generic, but a common situation, we see this error is when ACS is installed on a

  64-bit computer.  ACS would not work with the active Manager when it is installed on the 64-bit before machines

  ACS 4.2.1.

  -Jesse

• Toshiba EXCITE Pro - WiFi. Authentication failed after update

  Hello.

  Just got this tablet.
  Everything seemed ok by updating to the latest version (because first of all to solve the problems of heat).

  After the update * I lost my WIfi connection. Failed authentication * (has not changed anything - linked - update ok 1 minute before the last update).

  After that I started to not test, Wps, Wifi etc etc security connection
  * Finally, at a random time (and with the original settings) I logged in *. After that I closed the Tablet the same problem occurred.

  After doing the same things again once I finally logged and this time it seems to be ok, even though I stopped the tablet.

  However, it's frustrating.
  Maybe you have to address this issue?
  I have seen and others return this tablet after having this problem.

  It is not a hardware problem since its correct operation before the update.
  Of course tried factory reset twice.

  Hope, I don't have this problem again, * but I inform in the hope that fix you this in a future update.*

  Hello

  Go to your wifi settings - forget your network - connect again with your code

  Normally after that he has to work again.

  Concerning

  Post edited by: Fulgore

• Satellite A100-496: WLan authentication failed because of incorrect password

  Friends,

  I use Intel PROSet Wireless user interface to connect to my wireless router.
  Because of this process, I have disabled my windows for wireless control configuration.

  However, despite the use of the property of device correct password and the password, I am unable to connect to my WiFi router.

  I get an error stating
  * "Authentication failed because of incorrect security password." *

  I use the same password key to connect wirelessly through my other laptops, and they work fine...

  I can't find the reason for this failure of authentication...
  All the world is facing a similar problem?

  Is there a way I can allow windows to control my authtication rather than Intel PRO Wireless...

  Please guide me...

  Kind regards
  Dhiraj Shetty

  Hello

  Again activate the Windows configuration and use Windows WLAN options to configure WLAN connectivity. To be honest, using Intel PROSet, this should work too.
  Try to remove the protection of password on your router for a moment and test the connectivity. To be honest, I'm sure that there is something wrong with the settings of your laptop.

  By the way: what operating system do you use?

• PPP CHAP counterpart x 3000-authentication failed

  Hello

  I just bought Linksys x 3000 a few days for my DSL to Jakarta.

  After that I configured my 3000 x, the internet connection could not go up if the PVC connection is in place.

  Here is some information of the device:

  Router information
  Firmware version: v1.0.01 build 2 November 00 22,2011
  Checking the firmware: 914eee0ceca371b4a4231c2af2f9f47f
  Current time: not available
  MAC address: 98:fc:11:dd:0e:cd
  Name of the router: linksys
  Host name:
  Domain name: telkom.net

  Internet connection
  Type of connection: RFC 2516 PPPoE
  Online status: offline
  Internet IP address: 0.0.0.0
  Subnet mask: 0.0.0.0
  Default gateway: 0.0.0.0
  DNS 1: 0.0.0.0
  DNS 2: 0.0.0.0
  DNS 3: 0.0.0.0
  MTU: 0

  DSL connection:
  Status: to the top
  Download speed: 1215 Kbps
  Upstream speed: 442 Kbps

  Connection of PVC
  Encapsulation: RFC 2516 PPPoE
  Multiplexing: LLC
  Type of QoS: UBR
  PCR:
  SCR:
  Automatic detection: disable
  VPI: 0
  VCI: 35
  Activated: Yes
  PVC status: to the top

  And here's what I got in the system log:

  PPP pilot generic version 2.4.2 79
  Deflate Compression of PPP module part 88
  PPP BSD Compression module part 84
  PPPoL2TP kernel driver, 75 V1.0
  ccp_autowan_sm_thread => starts in unconfigured mode, detection of State! 125
  -> State disconnected! 78
  xDSL G.994 training 74
  -> detection of State! 75
  -> dslWanSt = 1, ethWanSt = 0 81
  -> Training RJ11 condition! 79
  ADSL G.992 started 73
  Analysis of channel ADSL G.992 82
  ADSL G.992 82 message exchange
  Link up, carrier 0 ADSL, = us 442, ds = 1215 94
  -> RJ11 State! 70
  PPP-online Start connect... 78
  PPPoE PADI sending. 69
  PPPoE received PADO. 70
  PPPoE sending PADR. 69
  PPPoE server detected. 72
  PPPoE received PADS, session PPP set up. 95
  PPP sends ConfReq id = 0 x 1 [0xb65fbae2 magic] 91
  PPP receive ConfAck id = 0 x 1 [0xb65fbae2 magic] 94
  PPP receive ConfReq id = 0 x 2 [mru] 1492 [auth chap, MD5] [0xc118f417 magic] 121
  PPP sends ConfAck id = 0 x 2 [mru] 1492 [auth chap, MD5] [0xc118f417 magic] 118
  PPP LCP UPWARD. 61
  PPP receive challenge id = 0 x 1, <2x2x2x2x2x2x2x2x2x2x2x2x2x2x2x2x>, name = 127 Huawei
  PPP receive failure id = 0 1 76 x
  PPP CHAP 84 peer authentication failed
  PPP LCP DOWN. 63
  PPP sends TermReq id = 0 x 2 could not authenticate ourselves Exchange 113
  PPP (LCP) send reason Terminate-Request Failed to authenticate ourselves pair. 131
  PPP User name and password authentication failed. 98
  PPP receive id = 0 3 75 x TermReq
  PPP sends TermAck id = 0 3 72 x
  PPP sends TermReq id = 0 x 3 could not authenticate ourselves Exchange 113
  PPP (LCP) send Terminate-Request reason FM timeout. 101
  PPPoE sent PADT. 69
  PPP-online Start connect... 78
  PPPoE PADI sending. 69
  PPPoE received PADT, meeting took end. 94
  PPPoE received PADO. 70
  PPPoE sending PADR. 69
  PPPoE server detected. 72
  PPPoE received PADS, session PPP set up. 95
  PPP sends ConfReq id = 0 x 4 [0xc890720f magic] 91
  PPP receive ConfAck id = 0 x 4 [0xc890720f magic] 94
  PPP receive ConfReq id = 0 x 2 [mru] 1492 [auth chap, MD5] [0xb4a2146c magic] 121
  PPP sends ConfAck id = 0 x 2 [mru] 1492 [auth chap, MD5] [0xb4a2146c magic] 118
  PPP LCP UPWARD. 61
  PPP receive challenge id = 0 x 1, <2x2x2x2x2x2x2x2x2x2x2x2x2x2x2x2x>, name = 127 Huawei
  PPP receive failure id = 0 1 76 x
  PPP CHAP 84 peer authentication failed
  PPP LCP DOWN. 63
  PPP sends TermReq id = 0 x 5 failed to authenticate ourselves Exchange 113
  PPP (LCP) send reason Terminate-Request Failed to authenticate ourselves pair. 131
  PPP User name and password authentication failed. 98
  PPP receive id = 0 3 75 x TermReq
  PPP sends TermAck id = 0 3 72 x
  PPP sends TermReq id = 0 x 6 failed to authenticate ourselves Exchange 113
  PPP (LCP) send Terminate-Request reason FM timeout. 101

  Does anyone have the same experience?

  Please advice.

  Thank you.

  Oh, I'm sorry, I just found out that I put the wrong password PPPoE. After you type the correct password, it works now. Thank God...

• What does "wireless authentication failed because of a time-out" mean?

  Have a combo unit router and modem.  Having two computers.  You can use the wireless that the other cannot use Wired.  Getting messages like "wireless authentication failed because of a time-out," conflict of IP address and canceled due to the delay.  There was a variety of messages.  We had been able to use a router before, but it would be turned off every two hours or more.  Giving the same messages on Windows Vista.  The other computer is Windows XP Motorola
  modem/router.

  Hello

  1. what security WEP, WPA, etc. Do you use?
  2. is the driver software updated for the router to work correctly on Vista computer?

  I suggest you to follow these steps and check if that helps:

  Method 1:
  I suggest you to check if you can connect by using a different port or a different router in case the problem is with the router itself.

  Method 2:
  You can also visit the link provided below, which offers a similar problem resolution. Check if the steps to help you resolve the problem.
  http://social.answers.Microsoft.com/forums/en-us/vistanetworking/thread/4db4caa0-86bb-4b7b-8aa7-252d5653f063

  It will be useful.

• Authentication failed because the third remote has closed the transport stream

  I am trying to download a zip since an external public server example: https://xyz.com/abc.zip using the webclient.downloadfile () method in an application console, but I end up getting the error below

  "The underlying connection was closed: an unexpected error occurred on a send" and

  "Authentication failed because the third remote has closed the transport stream.

  I tried several solution, but nothing helped. I have no control over the external server. When I manually navigate the link on my browser, I get that download the file, namely the external server is fine and the problem is downloading from the code.

  I tried to put

  System.Net.ServicePointManager.SecurityProtocol = System.Net.SecurityProtocolType.Tls | System.Net.SecurityProtocolType.Ssl3; but it does not work.

  Please suggest

  Hi Anil,

  Thanks for posting your query in Microsoft Community.

  Your question is beyond the scope of what is generally answered in this forum of consumer and would be better suited for the IT Pro TechNet public.

  Please post your question in the TechNet Forums.

• Authentication failed-2008 NPS of VPN from Cisco IOS

  I'm trying to authenticate VPN connections to a Windows 2008 Server NPS Radius server.

  Local authentication works very well.

  This is the cisco configs:

  AAA new-model
  AAA authentication login default local
  AAA authentication login VPNauth local radius group
  local AAA VPNgroup authorization network
  AAA - the id of the joint session

  radius of the IP source-interface Loopback0
  RADIUS-server host x.x.x.x auth-port 1645 acct-port 1646 button 7 xxxx

  list of authentication of card crypto VPNMAP customer VPNauth
  card crypto VPNMAP VPNgroup isakmp authorization list
  crypto card for the VPNMAP client configuration address respond
  map VPNMAP 10-isakmp ipsec crypto dynamic dynmap
  ...

  ... other cryptographic controls

  This is the section of the NPS logs:

  Information about authentication:
  Connection request policy name: VPN
  The network policy name: -.
  Authentication provider: Windows
  Authentication server: x.x.x.x
  Authentication type: PAP
  EAP type: -.
  Identifier for account: -.
  Results of logging: Accounting Information was written in the local log file.
  Reason code: 16
  Reason: Authentication failed due to incompatibility of user credentials. The provided username is not mapped to an existing user account or the password is incorrect.

  I have PAP enabled on network connection request policies /...

  I'm stuck

  Help, please

  You can run a "nipple aaa"command to see if the user can be authenticated successfully?"

  I think this might be a configuration problem on the NPS server. You can google it. Here is one that I have found, refer to the position of "irishHam".

  http://social.technet.Microsoft.com/forums/en-us/winserverNIS/thread/bfbbbae4-A280-4b3f-B214-02867b7d33e3

• The ISE - user not found internal user authentication failed

  Salvation of the Forumers

  I try to make wireless 802. 1 x, where the identity store using the internal users.

  But I got this error message when I try to connect

  Authentication failed                                                                                 :

  22056 object was not found in the identity of the point of sale

  My authrorization rules is built like that

  identity groups = user identity group / "mygroup".

  condition = no setting

  Permissions = standard / PermitAccess

  Question 1

  Any troubleshooting step to do about it?

  Question 2

  For authorization rules, what is the condition put to use internal user as the identity store?

  Thank you

  Noel

  The error is due to an authentication failure and is not a problem with authorization

  You must watch your authentication (policy-> authentications) and see what storage of identity has been authenticated against

  Moreover can do authentications Live page (monitor-> authentications) and to record failure, click the icon under details. This will give you details of the request processing and you can see what rule was accompanied in the politics of identity (matching political identity rule) and "banks chosen identity.

• TimesTen - 7001: user authentication failed when using XLA

  I installed TimesTen 11.2.1.8.0 on AIX 5.3 System.* user 'oracle '. I created another user of the application 'risk' to use in my application with TimesTen.

  When running my application with the user 'risk' to connect with TimesTen it is OK. But when I want to use the XLA feature, when I call the createDurableSubscriber function, it returns the error

  javax.jms.JMSException: failure of SQLDriverConnect (XlaCommon.c, line 48): S1000 7001 [TimesTen] [driver ODBC of TimesTen 11.2.1.8.0] TT7001 [TimesTen]: user authentication failed - file "db.c", lineno 9722, procedure 'sbDbConnect '.

  It is strange that if I switch to user 'oracle', it works fine.

  Can someone please help understand the reason why.

  Thank you

  You created the user 'at risk' within your TimesTen database?

  CREATE a USER risk IDENTIFIED BY 'some password'?

  You granted the privilege of the user risk to use XLA?

  XLA GRANT at risk;

  Have you used this user name and password in the JDBC URL when connecting to the database application JMS/XLA?

  The 'oracle' user is probably your admin user of the instance (which is the database root) and therefore can use all the features without special action (but of course you never run application as that user).

  Chris

• SafeNet Web App using stored on Rainbow iKey 2032 PKI authentication fails

  ESX 5.1

  5.2 horizon view

  Client OS is Stratodesk NoTouch Ubuntu Linux

  Connected to the virtual desktop using PCoIP using Linux Horizon View Client 2.3.0 with USB redirection

  Virtual desktop is Windows 7 Enterprise 64-bit with SafeNet 8.0 SP2 (8.0.186.0) Client authentication and Rainbow iKey 2032 64-bit version of the driver 1.21.0.5

  The key turns in the windows device manager and SafeNet client can read the info/certificate on the key, but when you use Internet Explorer to visit a Web site that requires authentication PKI, you are prompted to choose the certificate from the key but you're not invited to the spindle and site authentication fails.

  Anyone have any ideas on how to get this working?

  After the announcement, I had the idea to try the 64-bit version of Internet Explorer, and that's the ticket!

• vCenter does not start after the upgrade from 5.1 5.1 U1b (UNIQUE authentication failed)

  Hello

  We have upgrade to vCenter Server (build 880146) 5.1.0a to vCenter Server 5.1. U1b and now vcenter service does not start

  This is the log:

  2013 10-21 T 10: 58:40.221 + 02:00 [02800 info '[OSP]'] [UserDirectorySso] GetUserInfo (Administrators, true)

  2013 10-21 T 10: 58:40.221 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [GetDomains]

  2013 10-21 T 10: 58:40.252 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [LazyInitAdmin] initialization

  2013 10-21 T 10: 58:40.252 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [InitSsoAdminServices]

  2013 10-21 T 10: 58:40.252 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CreateAdminSsoServiceContent] try to connect to the administration of the SSO server.

  2013 10-21 T 10: 58:40.330 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [InitSsoAdminServices] successfully.

  2013 10-21 T 10: 58:40.330 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [LoginToAdmin]

  2013 10-21 T 10: 58:40.330 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CheckTokenValidity]

  2013 10-21 T 10: 58:40.330 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CheckTokenValidity] refreshing SSO token...

  2013 10-21 T 10: 58:40.330 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [RefreshSsoToken]

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 error "[OSP] [SsoAdminFacadeImpl]"] AcquireToken [RefreshSsoToken] exception: failed authentication: authentication failed

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 info '[OSP]'] [UserDirectorySso] GetUserInfo NormalizationException: RemoteGetDomainNames RuntimeServiceFault exception: sso.fault.RuntimeServiceFault

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 error '[OSP]'] [UserDirectorySso] NormalizeUserName AuthException: allow exceptions

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 error '[OSP]'] [UserDirectorySso] GetDefaultPrincipal AuthException: allow exceptions

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 info '[OSP]'] GetDefaultPrincipal(, true) [UserDirectorySso]

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 info '[OSP]'] GetUserInfo(, true) [UserDirectorySso]

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [GetDomains]

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [LazyInitAdmin] initialization

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [InitSsoAdminServices]

  2013 10-21 T 10: 58:40.408 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CreateAdminSsoServiceContent] try to connect to the administration of the SSO server.

  2013 10-21 T 10: 58:40.439 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [InitSsoAdminServices] successfully.

  2013 10-21 T 10: 58:40.439 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [LoginToAdmin]

  2013 10-21 T 10: 58:40.439 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CheckTokenValidity]

  2013 10-21 T 10: 58:40.439 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CheckTokenValidity] refreshing SSO token...

  2013 10-21 T 10: 58:40.439 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [RefreshSsoToken]

  2013 10-21 T 10: 58:40.502 + 02:00 [02800 error "[OSP] [SsoAdminFacadeImpl]"] AcquireToken [RefreshSsoToken] exception: failed authentication: authentication failed

  2013 10-21 T 10: 58:40.502 + 02:00 [02800 info '[OSP]'] [UserDirectorySso] GetUserInfo NormalizationException: RemoteGetDomainNames RuntimeServiceFault exception: sso.fault.RuntimeServiceFault

  2013 10-21 T 10: 58:40.502 + 02:00 [02800 error '[OSP]'] [UserDirectorySso] NormalizeUserName AuthException: allow exceptions

  2013 10-21 T 10: 58:40.502 + 02:00 [02800 info '[OSP]'] GetUserInfo(, true) [UserDirectorySso]

  2013 10-21 T 10: 58:40.502 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [GetDomains]

  2013 10-21 T 10: 58:40.502 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [LazyInitAdmin] initialization

  2013 10-21 T 10: 58:40.502 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [InitSsoAdminServices]

  2013 10-21 T 10: 58:40.502 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CreateAdminSsoServiceContent] try to connect to the administration of the SSO server.

  2013 10-21 T 10: 58:40.533 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [InitSsoAdminServices] successfully.

  2013 10-21 T 10: 58:40.533 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [LoginToAdmin]

  2013 10-21 T 10: 58:40.533 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CheckTokenValidity]

  2013 10-21 T 10: 58:40.533 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [CheckTokenValidity] refreshing SSO token...

  2013 10-21 T 10: 58:40.533 + 02:00 [02800 info "[OSP] [SsoAdminFacadeImpl]"] [RefreshSsoToken]

  2013 10-21 T 10: 58:40.595 + 02:00 [02800 error "[OSP] [SsoAdminFacadeImpl]"] AcquireToken [RefreshSsoToken] exception: failed authentication: authentication failed

  2013 10-21 T 10: 58:40.595 + 02:00 [02800 info '[OSP]'] [UserDirectorySso] GetUserInfo NormalizationException: RemoteGetDomainNames RuntimeServiceFault exception: sso.fault.RuntimeServiceFault

  2013 10-21 T 10: 58:40.595 + 02:00 [error 02800 "Default"] cannot add the default permission: user not found

  2013 10-21 T 10: 58:40.595 + 02:00 [error 02800 "Default"] cannot start allow - system has no access rule

  2013 10-21 T 10: 58:40.595 + 02:00 [error 02800 'Default'] [Auth] initialization failed: < class Vmacore::Authorize:AuthException(Authorize_Exception) >

  2013 10-21 T 10: 58:40.595 + 02:00 [02800 error 'authvpxdAuthorize'] could not initialize security

  2013 10-21 T 10: 58:40.595 + 02:00 [02800 WARNING "VpxProfiler"] ServerApp::Start [TotalTime] took ms 27456

  2013 10-21 T 10: 58:40.595 + 02:00 [02800 info 'Default'] judgment of VMware VirtualCenter.

  Hello

  VMware support solve my problem:

  We have seen two issues after the update.

  First of all, there is no user of the solution for the virtual center when I checked the application users with SSO to the webclient service administration page.

  Solve us this problem of repointing Virtual Centre to the next according to the kb SSO instance;

  http://KB.VMware.com/kb/2033620

  1. repoint.cmd configure vc - search server https://vcenter.com:7444/lookupservice/sdk - password "laquesea" - openssl-path of the user "admin@System-Domain"-"C:\Program Files\VMware\Infrastructure\Inventory Service\bin."

  After that, the modules in the vpxd.cfg solution was not properly updated and an operation manual.

  C:\ProgramData\VMware\VMware VirtualCenter\SSL\sso.crt

  vCenterServer_251703

  C:\ProgramData\VMware\VMware VirtualCenter\SSL\sso.key

  Above is the corrected version having replaced "null" with the correct path to the files of certificate and key.

  This allowed vcenter service start successfully.

• View client authentication failed

  Hello

  When connecting to the login server, it in. - to top the following error message:

  View connection server authentication failed. See connection server license code is not valid. Please contact your system administrator.

  Help, please!

  Thank you

  Ramesh. Giacalone,

  VCP 3 & 4, MCTS(Hyper-V), SNIA SCP.

  Please give points, so useful

  http://communities.VMware.com/people/geddam?view=documents

  http://communities.VMware.com/blogs/rameshgeddam

• Authentication failed in the content viewer

  I have a client who cannot log in to the display of the content with its Adobe I.D. so he can't see the project that I have developed for him. When you connect, it gets the message "Authentication failed" dreaded. He used the viewer of content in the past without problem, can connect to Adobe.com, is connected to the Internet, and his account is verified. I even changed his account email address so it would be re - check, but nothing helped. I know that this subject has been discussed here with varying results, but nothing has solved the problem. I tried his account information on my iPad with the same results, but my account works fine. I chatted online and on the phone with technical support, but it was absolutely worthless. He tried not to make a new account, but really, that is not acceptable and does not bode well for a lot of confidence in the product. Thank you.

  Bil

  There is a known problem affecting some customers. Can you send me a private message with the Adobe ID of the person having this problem and I will have a product support person to investigate and solve the problem (there is no they can do I can't for this problem)

  Neil