Get the message "unidentified device" what insertion of external hard drive LOK - IT

Original title: LOK - IT SDG003FM FIPS Edition 16 GB USB Flash Drive

I bought the LOK - IT new hard drive and followed the instructions to the letter.  I was never able to get the 'red' blink and never had a 'green light' to activate my PIN code.  The message kept appearing as 'unknown device' and the software was not found and device not usable.  I updated and installed all my improvements of Windows 7 (64-bit), redemarrees (twice), tried all the recommendations in the user guide of Microsoft and still can not do I would install a PIN or use the product.  'Blue light' continues to blink, but no attempt to install the product, as recommended by the user guide doesn't seem to work.  Can you give us some advice on how to overcome this problem?  Thank you!  Dave Austin

Hello Dave,

Have you tried using LOK - IT USB port on this computer?
It is possible that the USB port is bad.

LOK - IT works with all systems operating smoothly.  Once the PIN is entered using the PIN - pad on board, it looks like a standard USB computer.
I am with the manufacturer and will reach out to you with the information that we have on file to discuss further.
Thank you
John

Tags: Windows

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