Gray scaling still print in color on correctly loaded Officejet 6420

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• Office Jet 2130: why isn't my Office Jet 2130 scanning in color, still print in color, (suddenly)?

  I just scanned a few photos in color and have the proper color settings, then I printed a few color photos and now I can't scan in color, yet can still print in color. All cartridges are full. What gives?

  Welcome to the HP Forums @DogenGenjo,

  I'd love to help you with your Deskjet 2130. I see from your description, you are able to print in color, but you can not scan in color longer. I am convinced that I will be able to help you find a solution, and I ask only that pay you it forward. When solve us the problem, I would mark you kindly post as accept as Solution so that others have the same or similar problem can find what worked for you.

  You said that your settings are correct, but I wonder if you try to change your preset scanning if it would work. You have the scan on scan document or scan photo? Can you also check the color scanning settings and let me know what it says?

  While I wait for you, let's run printing HP and Scan Doctor (PSDR) to see if he can help us identify and resolve the issue. You can download the PSDR since the following link: www.hp.com/go/tools

  Please let me know the result of your efforts and I will get back to you as soon as I can. Thanks, I can't wait to hear back on your part.

• installed the new iink black cartridge but still printing of color modules

  printer recognized new cartridge hp but I stil get message that black should be replaced and hit continue to print from color modules

  I see

  If you have other questions or concerns please post back! Thanks for the comments, and I appreciate that you're working through this.

• Printing DCP color red problem - HP Officejet Pro 8500 Wireless All - in - One Printer, the 4th copy

  I have a HP HP Officejet Pro 8500 Wireless all-in-One Printer and try to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have new HP ink cartridges and print on HP Color Injet paper. I have renectly replaced the Black/Yellow Printhead (at least 6 months ago). At the beginning when I cleaned the printheads, I was able to print 2 or 3 pages showing my color RED. Then back to magenta. When I received the images of test after you have cleaned the print heads, they are all perfect, no lines.

  What happens and how can I solve this problem?

  Hi TM1997,

  Thanks for the reply!

  Given that the printer seems to work for a bit and then comes back to the same question, it must be a problem with the printhead (Cyan/Magenta one) or the ink lines that go from the cartridges to print heads. First of all, I would suggest that you check the warranty date on your printhead C/M. If it is under warranty contact HP Technical Support in your area and inquire about a replacement, but if not, it's you if you want to replace the print head, printer service, or look into an upgrade.

  Have a great weekend!

• Photosmart HP 6520 - print in color, not black and white

  I have had this printer for some time and configure options so that it used only the black cartridge unless I put it specifically to do otherwise when I wanted to color.  It worked well and I could switch between black and white and color very easily.  A few weeks ago, the printer started to ignore the options I would set and printed in color.  I double checked the parameters, and the printer is always set up for black and white, but now it completely ignores and still print in color.

  I tried the settings at the time of printing, and that indicates that the image in black and white, it still prints in color.

  I haven't added any software or made any changes to my pc.

  Can someone help me with this, please?

  Hi Lulu and thank you for the reply!

  I suggest to download and run the HP print and Scan doctor.  Once you have run the tool successfully, try again the configuration in black and white.

  Please let me know the results.

• LaserJet MFP M177fw Pro: Pro LaserJet MFP M177fw can't print in color

  I recently bought a new printer and decided to go for the color option. I am wanting to set up so it appears only in black because I only print in color occasionally! I've changed all the settings that I can see and put them in black and white, but always through a program called bistrack, which he still print in color! I've even increased the low threshold of are color cartridges and said to the printer to print in black when the threshold is reached... but still, it prints in color through a program.

  PLEASE HELP SOMEONE!

  Hey @robertsinclair,

  Welcome to the Forums of HP Support!

  I understand that you have problems with printing in black only from your printer Laserjet M177fw range when you use Bistrack. The printer works properly black from other programs, the problem is with Bistrack. I suggest you contact their support solve your problem.

  Either way, I'll mention that the printer still uses a little color when printing in black as a base to give your impressions the sharp looking you would expect from a Laserjet. If the printer gives you a warning that you are very low on a color toner, replace it. This time will keep your bright impressions and will prevent the printer to get damaged.

  Please let me know if this resolves your problems or if you go to a resolution. If you do, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP 6500 has 710n: HP 6500 a 710n does not print in color

  HP 6500 a 710n printer prints documents in color (monochrome only).
  Scan it and print Diagnostics pages in color.

  Hello @Pegasus86,

  Thank you for visiting the Forums from the HP Support! I see that you are not able to print in color on your HP Officejet 6500 has more, you can get a color on the tests of diagnosis, but not when you print from the computer. Let's go and start below:

  1. disconnect the USB key if you use a direct connection.

  2. remove the JO HP 6500 has more an option program of your computers Panel uninstall software.

  3. restart the computer.

  4. make sure that all JO 6500 more software has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.

  5. now, go ahead and download the software and drivers for your JO 6500 has more (DO NOT plug it in USB until the software prompts you to):

  https://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109384-3&cc=us&DLC=en&LC=en&OS=4157&product=4083977&sw_lang=

  6. go ahead and print a test page.

  7. If you are unable to print a test page, please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Please let me know if this succeeded, you are now able to print in color?  I'll watch for your reply.

  Thank you

• DeskJet 5500 prints color cartridge 57 but your gray of the 58 photo color cartridge

  My deskjet 5550 is supposed to print color photo with the 58 cartridge inserted into the cartridge slot 2. It has suddenly stopped making and now print only the dull grey tone. I replaced the cartridge with a new one and got the same result. Print the same file using the 57 cartridge to slot 1 still gives the color. Replacing the driver produces no change. I'm on a Mac and I'm printing from iPhoto. Having checked that no filter is in use. Any ideas, what could be wrong and how to fix it?  Thank you.

  The cartrdiges 57 and 58 are necessary all to print the photo. The 57 a Cyan, Magenta and yellow. The 58A Photo Black, Light Magenta and Light Cyan. The printer can print photos with the 57 by itself, but the 58 by itself will not be able to print grayscale because there no yellow. In photo printing normal both cartridges are used together, the 57 provides vivid colors and the 58 provides subtle shades and black areas. When you print on plain paper 56 cartridge replaces the 58. The 56 was ink black pigment which is good for text but not used on photographic support. Regards, Bob Headrick, MS MVP printing and imaging

• A jpg still print with white lines spaced, but I replaced the color cart.

  A jpg still print with white lines spaced, but I replaced the color cart. Please notify. Thanks in advance.

  Hello

  That's what I feared. This kind of banding appears in images when using normal paper for use with low quality settings. You can try to increase the quality of the prints or try using photo paper.

  A good document to make booklets with photos is the HP brochure and flyer. (C6818A)

• my hp officejet 6700 stopped printing in color. the levels of gray is OFF. Help.

  I have HP Officejet all-in-one Premium 6700, use Windows 7 64-bit; no error message; just will not print in color. Use a black non Hp cartridge, which ceased all impressions; bought the new black 932XL cartridge; now the printer prints, but only in color B & W, other cartridges are HP and will not empty (1/2 full). Advanced grayscale setting is DISABLED. Still will not print in color. All the test pages are B & W. diagnosis & questions do not address this problem.

  For the problems of quality of printing, such as missing colors, there is a document located here with steps to help solve the problem.

  In addition, if you print a Page of Test of autonomy of the device it also print without color in color blocks?

  I hope this helps.

• Printing preference is defined in gray scale, but all internet print in color?

  I have my preferences print equals quick project and grayscale to save ink on printing all day, which works fine when I print from Word.  However, when I print the content of the internet, it prints in color.  Are there different setting for internet printing?

  Hello Lynnb62,

  No, there aren't any different settings for Internet printing. I always find that none of my preferences actually stick. They can do so at the time of printing, but as soon as the printer is turned off and then turned on again all preferences are lost and return to the default value of the printer who, as you might have guessed, are designed to use as much ink as is humanly possible.

  I'm afraid when you print from the web, you will have to try to remember to re - define your preferences via the print options to ensure that the web page are, indeed, printed in gray, quick project, rather than the normal levels and color.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Photosmart 3310 prints random colors even when printing black

  Photosmart 3310 prints random colors in color, print and even when printing black.  This happens with photos, copies and printing documents.  I cleaned the print heads, ran the scan/repair software that says that the printer works fine. tried color calibration and these charts don't print correctly to match the place.  The first printed grid gray background with the nuances of roses square.  Printed low rack square pink dark only on white, there was no way to calibrate.  I put in all new inks (hp only of course), and the printer recognized them.  I have unplugged, rebooted, uninstalled, installed again.  Help, please!  Thank you.

  I'm sorry you are still having the problem with the printer. You can always review the HP upgrade program. This is where you can buy a printer refurbished at a reduced price, which will be accompanied by a full factory warranty. These printers will also be eligible for care pack extensions too.  The number for USA and Canada customers to call is 1-800-474-6836. I am adviser to this program so that know all the options that are available to them when we're under warranty.

• Officeject Pro 8600 Plus: Officejet Pro 8600 will copy in color but not print in color

  I have an Officejet Pro 8600 Plus able to make copies of color, but it will not print in color of my office.  My printer uses the version of the firmware CLP1CN1416AR.  When I go to print a document in color, I go to the properties of the printer and then advanced and set print in grayscale on Off, but I get still only prints in grayscale.

  Thanks for your suggestions Zac.

  1. we have tried using several different programs (paint, Microsoft Word, Adobe Acrobat, a test of the printer properties page, etc.), but all printed only in grayscale.

  2. it's connected via Ethernet cable to our Wi - Fi wireless router and then to our laptop.

  3. the ink levels are all above 40%.

  I had already tried electric bike on the printer several times as well as the computer, which did not help.  I tried to change the printer settings default to print in gray and then changed them back to the color, but that did not help either.  I tried resetting the printer, mentioned in another thread (unplug the power cord at the back of the printer, while he was conducting, then unplug the power transformer in the decision-making, hold button power printer for 60 seconds, then reconnect the), but which did not help either.  Finally, I uninstalled the Windows printer and reinstalled a couple of times, and finally, it started working properly again, so, apparently, there was a problem with the driver who eventually got cleared up by reinstalling the printer/software/drivers.

  Josh

• HP Photosmart Premium C310a: c310a print the color of evil

  I bought new cartridges and when inserted, I tried to print and color of the image and printing are different. As an example, my picture in the computer is light green and it prints like a light blue and the Red turns purple. My computer is running Windows 7 64 bit. I cleaned the printhead twice.  Black seems correct, but the colors are false. My cartridges are inserted correctly.

  Could someone help me?

  Thank you!

  It looks like the yellow ink is out or do not print. The C310a separated print head and ink cartridges, so it is very likely that the print head is clogged, such that even a new cartridge still show the question.

  Try to do a 'clean' in the Tools menu print head, see if that helps (should see a spot of yellow, as well as red, blue, printed etc.).

• Color Laserjet CP1518 will not print in color

  XP SP3 usb connected.

  I found other troubleshooting solutions. Namely, that where the solution is to uncheck "print in grayscale".  I don't see this option on one of the property tabs.

  The 1518 has been in service for months, maybe more than a year.  Had some problems with it not behave like a printer and would remove and reinstall through control-> printers/Fax Panel.

  Tried again with this instance, nothing helps.   Color toner supplies are all over 80% - and print supply page in the menu of the printer _does_ color print.  Fact page of toners 'Colorsphere.

  Any jobs sent to the printer, with elements of color, prints in grayscale.  The printer is shared through the connected usb XP machine.  network printing also does not print in color

  A search of this forum did not turn anything for this situation.  If anyone can provide a link to the query (solved) of another user or perhaps an explanation for changing the appropriate printer property to start printing in color once again I certainly appreciate it.

  Thank you.

  A solution of sorts.  I'll post here so when it happens again in a year and my addled brain can't remember, maybe that I'll find myself here.

  At HP, I downloaded the printer driver.  These are apparently "universal."  Deleted the XP printer and it - he added point to the level of the 8-12 different folder with .inf files that I had just downloaded.  No idea which one to use.  And apparently not so universal that HP would have you believe.  I presume that one I chose (proabably the first alphabetically) only allows gray - or is gray universal for printers.

  Well, rather than waiting on the long tail of wisdom on this forum I tried a reset hot of the printer (pull the plug while its on and wait 15 seconds).

  did.  tried to print (in excel the view print used to always display in color and he wasn't yet). There not also to print in color.  However in the meantime that the print job, I noticed that my "equipment was ready for use.

  Checked the printer and found a new listed HP cp1518ni.  has chosen to print in excel and the preview showed in color and voila! print color too.

  I've never cared for lack of HP of discrimination re: printer drivers 'universal '.  At least, they should give more guidance on which .inf to use _if_, you're going to be looking forward and install it yourself.

  However, I am impressed XP and HP got the correct auto-install.