help and support window

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• Help and Support Windows keeps popping up.

  Windows Vista Help and Support Windows keeps popping up. I've got One Care antivirus and I do not know what is the cause of the problem. I restarted my laptop, it disable it in the options available in the settings of help and support, but no results. It's always the same. Help, please

  Updated answer:

  Try this:

  The reason may be spyware or adware or... If it is unexpected, if not, there is a problem with a Microsoft program.

  So try scan your pc using:

  http://www.Malwarebytes.org/ very good Anti malware

  http://www.SUPERAntiSpyware.com/ very good Anti Spyware (for scanning)

  http://www.Safer-Networking.org/en/SpybotSD/index.html (for scanning)

  Hitman Pro! http://www.SurfRight.nl/en

  use for protection:

  http://www.JavaCoolSoftware.com/SpywareBlaster.html (very good for protection)

  Try using another antivirus that could do! Not sure! Avast (recommended)
  or scan online like Trend Micro, we're pretty good!

  I hope this helps!

  Please also visit my blog here http://safeworldwidewebsurfing.blogspot.co.uk/

• Keep the help and support window always on top

  It's amazing to me the problem is often to find information to help on a simple topics in Microsoft Help and Support.  For example, as new Vista, I spent over an hour looking for the Protocol parameters to keep my window help and Support, always on top while I'm trying to follow his instructions on a topic.  All the variations of 'always help and support window always on top' I used, in the help on the computer, offline were in vain.

  So, can someone answer for me I do this?

  Hello

  1. you try to set this option on any particular application or with Microsoft word?

  If you try to set this on Microsoft word, you can read the following article and check if it helps:

  http://Office.Microsoft.com/en-us/Word-help/work-with-the-Help-window-HA010062279.aspx

  If you need additional support regarding keeping this option in Office programs, you can post your request in the bodies of the Office.

  Check out the link:

  http://social.answers.Microsoft.com/forums/en-us/Group/Office

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• HH.exe crashes - lost connection to the online help and Support window

  HH.exe crashes - lost connection to the online help and Support window

  SYSTEMATICALLY, FOR MONTHS, WHEN I SEARCH WINDOWS HELP I got THE MESSAGE.

  "You have lost your connection using Windows and Support website. . Try to connect again. "
   

  Windows Error Reporting shows several times:

  1. HH.exe hangs and does communicate with Windows
  2. MsSearch TerminateProcess & #x000d
  3. ApphelpSoftBlock & x000d #.

  I have no problem connecting to Windows Web sites otherwise or to other sites on the web.

  Can someone tell me how to fix this?

  (I'm running VISTA 32 bit)

  Hello

   
  This behavior is caused by a corrupted or damaged HH. DAT file.
  
  This may occur if Antivirus or a firewall, you have installed the program it blocks.
  http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-Firewall-on-or-off
  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks

• The Windows Help and Support window appears without reason

  original title: THE HELP AND SUPPORT WINDOWS

  How can I prevent the Windows Help and Support window popping up? My laptop came back from en Acer wh that the keyboard had to be replaced from this window opens at random. When I close it and pop back up again. This happens several times before it stops.

  Hello

  You can try methods below and check if it helps:

  Method 1:

  You can try to perform the clean boot and check if the problem still persists to see how to perform the clean boot, click the link below and follow the steps in the Kb article.

  http://support.Microsoft.com/kb/929135

  Warning: After using the boot is a way to solve your problem step 7 follow-up to reset the computer to start as usual.

   

  Method 2:

  I also suggest you to run a scan antivirus online free from Microsoft Web site.

  one) to scan online for any virus threats

  Click: http://onecare.live.com/site/en-us/default.htm

  (b) click on "Security Scanner" and select "full analysis of the Service.

  You can download free antivirus Microsoft Microsoft Security Essential . Click on the link to download Microsoft security essentials: http://www.microsoft.com/security_essentials/

   

  Hope this helps,

• Tab help and Support Windows guard arise & opens immediately at the close.

  Why Wndows Vista Home Premium 32 bit Dungeon Opening help and Support Windows automatically and appears again immediately after closing? This is on a Dell Studio 1535 laptop which is about 1.75 years.

  Sounds like a stuck F1 key. Contact Dell technical support and get a new keyboard. MS - MVP - Elephant Boy computers - don't panic!

• Help and Support Windows has encountered a problem

  Original title: HELP, SUPPORT, MAINTENANCE, TROUBLESHOOTING

  RUNNING WINDOWS 7 NO HELP NO UNABLE TO RESOLVE SUPPORT ISSUES. IMPOSSIBLE TO CHECK MAITANCE. GET THE ERROR MESSAGE. THIS IS THE MESSAGE I GET...

  Help and Support Windows has encountered a problem

  You might be able to solve the problem by restarting Windows Help and Support.

  If the problem persists, try the following:

  1. Search Help topics online on the Windows Web site.

  2. Contact your computer manufacturer or Support technique Microsoft for assistance. There might be a problem with one or more Windows system files or folders on your computer

  Hi Mokovdcone,

  ·        Exactly when you receive this error message?

  ·        You did changes to the computer before this problem started?

  ·        Were you able to access help and Support earlier on this computer?

  However, I suggest you look into the file Event Viewer if there are other important messages/error codes related to the issue.

  See the link below for more details:

  What are the information contained in the logs of the event (Event Viewer)?

  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

  You can also follow the steps below and check if it helps.

  Steps 1

  You can try to download and install Windows Help program (WinHlp32.exe) as a workaround and check it it helps solve the problem, please visit the link below to download WinHlp32.exe for Windows 7.

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=258aa5ec-e3d9-4228-8844-008e02b32a2c&displaylang=en

  If you have problems when installing the Windows Help file, please see the link below.

  http://support.Microsoft.com/kb/917607

  Step 2

  You can try running the following commands in elevated command prompt and see if you can help and support the windows properly.

  Follow the steps below:

  a. open the start menu, click programs principally made, select accessories.
  b. right-click on command prompt, and then click "run as administrator".
  c. type the following commands in the DOS prompt window and press ENTER at the end
  of each line:

  Regsvr32 msxml3.dll/u
  Regsvr32 msxml3.dll
  Regsvr32 /u msxml6.dll
  Regsvr32 msxml6.dll

  Regsvr32 jscript.dll
  Regsvr32 vbscript.dll
  Regsvr32 mshtml.dll

  Restart the computer and try to access help and Support.

  I hope this helps. Let us know the result.

  Thank you and best regards,

  Srinivas R

  Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows Help and support window Pop Up on startup

  Whenever my Dell laptop starts the window help and Support Windows opens. There are no settings to turn it off, and I can't find in startup tasks or in the list of Services

  Hi Beyers,

  Thanks for posting your question in the Microsoft Community.

  It appears from the description of the problem, that when every time your laptop Dell starts, the window help and Support Windows appears.

  I imagine the inconvenience that you are experiencing. I will try to help you in the matter of fixing.

  To help you suggest several steps to solve the problem, I would appreciate if you could answer the following question:

  . Did you recent hardware or software changes to your computer before the show?

  There may be some conflicting third party applications interfere with your computer for the origin of the problem. It is best if you follow the steps below and mark the question.

  Step 1:

  Start the computer in safe mode and check if the problem persists by following the link below.

  How to easily enter the mode without failure in windows 8? (One-click series)

  http://support.Microsoft.com/kb/2809468

  If the problem does not persists in Mode safe mode, and then perform a clean boot.

  Step 2:

  You need to perform a clean boot to prevent any third party conflicting application from interfering with your computer.

  To put the computer in a clean boot state, you must follow the steps in the article mentioned below and check with the question.

  How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8:
  http://support.Microsoft.com/kb/929135

  Note: After troubleshooting, be sure to start your computer in normal mode by following these steps.

  a. t Starscreen, type in msconfigand press enter.

  b. on the general tab, type or click the Normal startup option.

  c. press or click on the Services tab and uncheck hide all Microsoft services, and then press or click enable all.

  d. press or click on the Startup tab, and then press or click Open the Task Manager.

  e. in the Task Manager, select all your startup programs and then press or click OK.

  f. When you are prompted to restart the computer, tap or click restart.

  I hope the above information helps you and your response is very important for us to ensure a proper resolution.

  In the future if you fall on any question relating to Windows, please do not hesitate to post your request here on Microsoft Community, we will be more than happy to help you.

• Cannot load help and Support Windows as file registery HELPCTR. EXE is missing how restore?

  Registry key: HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths is missing HELPCTR. EXE.  Want to know how to reinstall HELPCTR. EXE.

  First see if it works:

  The Center help and Support sometimes get broken with overzealous cleaning and there are a lot of things to 'try' who sometimes work and sometimes they are not. Sometimes people drop everything simply and never reuse Help and Support Center, but it can still be repaired.

  Do you now or nave already used third-party applications on your system where the product description includes descriptive as sentences:

  cleaner, mechanic, detective, doctor, heal, optimize, clean up, tune up, speed up, set towards the top, compact, compress, faster, power, boost, boost, gum, muncher. guaranteed or all that has an icon that looks like a key, the key or the screwdriver?

  We will restore some things in the registry who sometimes kill himself by malicious software or, sometimes, these cleaning programs.

  Before making any changes to your registry (although I hope that this update), make a copy of your registry with this free and popular tool:

  http://www.SnapFiles.com/get/ERUNT.html

  Then go to this page WWW of Riou (thanks, Ramesh).

  http://WindowsXP.MVPs.org/startmenuhelp.htm

  When you click the file startmenuhelp.reg on this page with your browser, you will see a bunch of text that
  is the registry information that you want to apply to your system.  It seems daunting, but it's not so bad.

  Press Ctrl + A to select all the text, then press Ctrl-C to copy the text to the Windows Clipboard.

  Click Start, run, and then in the box, type:

  notebook

  Click OK to open a new Notepad file.

  Press Ctrl + V to paste the information that you copied into the Windows Clipboard in the Notepad file.  Save the new notebook
  file on your desktop and the name of the new file something he can hold, as:

  startmenuhelp.reg

  Quit Notepad and double click the file startmenuhelp.reg on your desktop and answer Yes to
  the query about adding information to your registry.

  Test your help and your support now, then restart and test again to make sure that the changes 'stick' with a reboot.

  You can delete the file startmenuhelp.reg to your desktop.

  If that does not do it, we just reinstalled the whole shebang (help) and Support.

• Interruption of the connection to the help and Support window online

  Hi, now my help and support on my laptop with Vista Business 32-bit does not work. He'll never before. When I click on help and support on the start menu and type my question, he said "you have lost your connection using Windows and the Support Web site. Try
  to connect again. "Now, only my help in offline mode is working. And Yes, it is already set to find help online first. (I use my cell phone right now so I don't remember what exact word.) We must first find the database and online help, and it is already set. Indeed, my use the online help to work before, but now it is not and I never change a parameter help and support) there is no problem with my internet connection.

  Hi Trulsbi,
  What type of connection do you have?
  You use a router? If you do, how do you connect? USB, ethernet or wireless?

  This problem may occur if one or more of the following conditions are met:

  • There is a problem with the firmware for your base station.
  • IEEE 802. 1 X authentication is enabled.
  • Your adapter (USB) wireless universal serial bus problems that are related to the USB bus.
  • Your Internet is a DSL connection that uses a Point to support the Ethernet (PPPoE) authentication.

  I know you don't actually lose your connection, but move to make changes to the settings recommended on the article and see if it helps. If it is not the case, change it back to the original settings.

  Here is the complete article, please measures and additional information
  http://support.Microsoft.com/kb/814080

  It will be useful,
  Thank you
  Martin
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• How to restore original look and the content of the HELP AND SUPPORT window

  I have only boxes with x in the top left corner had no idea of what has past.

  My system was so messed up, I did a RESTORE and it healed but still lost a lot of good things.

  But thanks for you help.

  RickS

• Windows Help and support

  I use a new HP Touchsmart laptop, running Windows 8.1.  I installed an old program, Coreldraw 7, but whenever I try to enter data, the Windows Help and Support window opens and prevents data entry.  How can I prevent the opening of this window?

  Thanks for the suggestion to use compatibility mode. CorelDRAW 7 earlier than XP but ran OK on XP. What is the procedure for setting up to work in XP or Windows 7 compatibility mode?

• Error: "Windows cannot open help and Support." "To solve the problem, see Help and support.

  Original title: help & support

  When you try to use help and Support on the start menu, a small window opens saying "Windows cannot open help and Support." To troubleshoot the problem, see Help and support. "It's double Dutch to me. Can someone help, please?

  Hi EdwardBahr,
   
  -Remember to make changes to the computer between the calendar when things worked fine and now?
   
  Try the steps listed in the following article and check, if it helps in fixing the issue:
   
  You cannot open the help and Support Center in Windows XP
  Cannot load help and Support Windows

• Windows XP Help and Support does not work anymore!

  Help!  One day, when I clicked Start and then click Help and support , nothing's happened.  Is there anything, after that I clicked it that nothing came.  There was no error message nothing.  I tried to back up using windows Explorer, but could not get it to come.  I ran Microsoft Security Essentials scans (I use Security Essentials) and two online programs for viruses and dracovenii.  I don't remember anything that might perhaps explain this.

  Hello

  (1) don't you make changes to the computer until the problem occurred?

  (2) when was the last time it was working fine?

  I suggest you to follow the steps from the article below and check if it helps:

  Cannot load help and Support Windows:

  http://support.Microsoft.com/kb/555472

  Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756/

  Hope this information is useful.

• Windows in Help and Support does not

  My Windows Help and Support function has stopped working.  When I try to launch Help and Support in the start menu (under Vista), I have the message

  "Not found in the help topic, this content under construction, we have couldn't recover the reqested topic."

  To anyone who has this same problem, I have found a solution!  I created a new user account, and when I registered under this new account, I was able to access my Windows Help and Support finally!  To create a new user account, follow these steps:

  1. click on the Start button and then click Control Panel.
  2. click on classic view in the left panel.
  3. double click on user accounts.
  4. click on Manager another account.
  Note: Click 'Continue' if the window (UCA) user account control prompts.
  5. click on "create a new account".
  6 type the account name and select an account type, the administrator or Standard user (I used administrator, do not know if it works with a Standard user account).  Then, click on create an account.
  7 restart the computer, and then sign in using the new user account.  Your help and Support Windows should now be available.

  PS Thank Sabrina Shen to Microsoft Support for this solution (* address email is removed from the privacy *).  She was helping me with another question (I was unable to access the Microsoft Update site), and I found that the solution worked for this problem, also.  Thank you, Sabrina!