Help blackBerry Smartphones... I see a lot of spinning hourglass!

Similar Questions

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• Help blackBerry Smartphones! I need to remove the BB Messenger... dang I had never installed it!

  Hi, I searched everywhere a way to get that off my phone, have a lot of things out there is not that much room, she becomes a little slow when it is full, so, if I could get that app 2.5 MB my phone is turned OFF, it would help a lot. Don't know why I installed it so I don't have any friends who use the dang thing! Help, please!

  Thank you very much!

  I feel like a * beep *, am usually the person that people are going to help with phones, computers, and I can't get off this stupid thing my phone now!

  Cricket33

  KB10376 Remove applications from the BlackBerry smartphone

• Help blackBerry Smartphones! Issue of Curve 8520

  Hi all

  Please help me - I've updated my curve today but my PC is dead to half way through. Now when I turn on my phone it just comes up with a list (files, pictures, contacts, etc.) and the statesBlackberry platform 5.2.0.67. I try and close, click on them, but it just says error. How do I fix my phone back to normal?

  Help, please

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• HELP blackBerry Smartphones... transfer contacts

  Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

  Hello and welcome to the community!

  If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

  If you made a backup of office, you can use the backup as a restore source file:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

  As you use BB Protect, is also an available food source:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

  Good luck!

• HELP blackBerry Smartphones: Crash when Terminal upgrade... My BB8820 dead?...

  Hello

  The BB Desktop manager crashed during the upgrade of my BB 8820 terminal (Internet Explorer script error messages)... Now my BB is like stop and blinks RED...

  What can I do to restart?... He finally died?

  Help, please...

  Thank you...

  JL_cmder to wipe your device OS. Click this link for more details.

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• Help blackBerry Smartphones... 8530... language... Here you are... Add... Read and write Chinese English to the Japan

  Helooo I want download link and... A solution language how to add input more...

  Read and write in Chinese English language at the Japan in my blackberry curve 8530... OS 5.0.0. Bundle... 1675...

  Thank  You......................................

  Hello and welcome to the community!

  Please start by these KBs:

  • KB05305 Location of support for BlackBerry smartphones
  • KB17208 How to install and configure the language pack of East Asia on a BlackBerry smartphone

  If you get stuck somewhere, please be very explicit (the exact KB, the exact step, etc.) when you come back to ask for more.

  Good luck!

• Help blackBerry smartphones, I've lost all my contacts!

  OK, so I just installed new software on my Storm 9500 (Version 5.0.0.451) and now I've lost all my contacts.

  As far as I know they have been stored in the Blackberry Desktop Software, how do I now restore them?

  Hello!

  KB10339 How to restore data from a backup file to a BlackBerry smartphone

  If you don't know where is the backup file, search your entire hard drive for a file with an extension of the RPI (*.ipd). Inspect the results - mainly date/time of the file. Select the candidate most likely and use it as a source in the above procedure.

  Good luck!

• Help blackBerry Smartphones! My blackberry of the flame has lot to talk to me!

  Need quick help!

  I've updated my blackberry this weekend and now every time someone sends me a text, or - by mail that my phone he recites really in a strong woman's voice, even if I have the ringtone and Notifiers on vibrate only.

  It is useful when I'm driving but not appropriate if a family member or a friend sends a more personal text!

  How can I disable the voice?

  Desperately need advice

  Thank you xx

  Thanks for the reply,

  Yes, I discovered that my safe player application was on and that's the problem - solved!

  Thanks 1million

  Nicky

• Help blackBerry smartphones, that I need to reload my OS

  I have a blackberry on my PC desktop software and when I check the updates, there was none, but it has not been updated, I was going to because I tried to reload my OS, after having checked the update a message popup and there was no update avalieble, but "dialog to view other avalieble in the lower left corner is not" I did the same thing on storm «» the dialog"but it does not appear on my OS6 boundle 695 touch9800, please help me I really need to reload my OS

  Hello!

  As a community of volunteers supported users, there is no commitment for when / if any position will respond to the. We try, but we too are human beings human and also have a life to live. In addition, many of us who spend a lot of time here are in the USA... and the last weekend (Thursday, by starting earlier for some) was a period of holidays in the USA, many volunteers making busy with their life and unable to post here. Therefore, the delay in responding to your message is, while not unexpected, that unhappy. Of course, this solution was posted maybe of thousands of times already... some research site should certainly have revealed to you earlier, rather than waiting for a response, perhaps?

  Anyway... regarding your query - at the top of each device forum, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  You can ignore the Desktop software for it and from a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• HELP blackBerry Smartphones: Contacts in case of failure to show in a letter - watch 'NO ADDRESS FOUND.

  I'm helping a friend.  She has a Blackberry Curve 8300 with AT & T.  His work email is synchronized via the web AT & T Blackberry Page, http://www.att.com/blackberry .  There is no customer of the business running on the server.  All e-mails are synchronized via a webmail server.

  Normally, you can go to contacts and enter a letter, contacts jump to that letter.  When you enter more letters, it starts to narrow the results, allowing you to quickly find a contact with just 3 or 4 letters.

  In this case, even if there are 1129 address entries in the directory, when you enter the, for example, to search for contacts beginning with the letter L, it shows NO ADDRESS FOUND.  I scrolled the list (which took forever) and found that in fact, there a lot of contacts that began with the letter L - at least 20-30.  Currently, contacts are displayed by name, and I tried to put into service at the last name and company with the same results.

  There was a similar to this post, but he exercises his activities in an atmosphere of business - it's not.  Any ideas on how to solve this problem?  The phone just started doing this and as you can imagine, takes a very long time to scroll through the contacts of 1129 to find one, you are looking for.  Use of category helps, but still, 1129 contacts in about 6 categories... always means lots of scrolling!

  Any ideas?  Please help - thanks!

  Hi and welcome to the Forums!

  Whenever random strange behaviors creep, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• Help blackBerry Smartphones: lost emails / texts, without contacts and some applications do not work on 9780!

  Yesterday my camera started to get really slow so I decided to restart it. I did and was still slow, so I did a batt pull. It seemed be allright job but started sometime send me errors (app 603 / and these application exception).

  Now it takes a long time to turn on, when he does continues to give these errors and some things do not work, for example, I can see my contacts but I can't open it to see their information.

  Before I format it, I was wondering if anyone had these problems and if there is no solution?

  The only thing I would like to try and save it would be my contact list (no, I didn't save the device)

  Any help is appreciated.

  Thank you!

  Hi and welcome to the Forums!

  Run, don't walk, to this KB and make a backup immediately!

  • KB23680 How to back up and restore data from BlackBerry using BlackBerry Desktop Software 6.0 smartphone

  Next - think about this behavior at startup. What happened just before that date? A new application? An update? Something else? Think very carefully, because the smallest thing can be causal.

  anamobe wrote:

  Before I format it

  Have you thought about how you will try that? After all, 'format' is not a same command available on a BB...

  If you decide to go ahead, I recommend a refill of BONE. from a PC, you can install any bundle of BONES to a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note that although written for "reload", it can be used to upgrade, downgrade, or recharge - it depends on the OS package you download and install on your PC. You can even use a different OS package carriers simply insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML. remember that you remove from your PC, no matter what other packages devices OS BB as having more than one installed on the PC can cause conflicts with this procedure.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• PLS HELP blackBerry smartphones! High utilization of the processor to 100% (v6.0 Bundle 3049) because of the net.rim.io.impl module

  (my 3rd attempt to get support on this critical issue)

  .

  Hello

  .

  I have improved my Torch (9800) a week ago and have been noticiing serious battery drain issues.  The problem is VERY persistentand happens most of the time.  I am currently on OS v6.0 bundle 3049 (v6.0.0.706, Devils, 6.6.0.246).  My Wifi and Bluetooth are always TURNED off.  Only by using the Bell service provider network, for which I have all 5 bars available.

  .

  I investigated further and found that the Blackberry system software was running with more than the processor - especially in the high 90s.  And this corresponded over the hours until the battery was dead.  I have since deleted all the apps I have suspecpected - such as the Office of Nice and LinkedIn.  But the problem persists.

  .

  I also close all antennas - mobile network incl., and there is no change after 15-20 minutes.

  .

  Battery pull was made several times, as I checked and there are no new updates of OS.

  .

  Now, currently, only the Basic apps are loaded (Alt-Back): home, BBM, phone, Messages, Borwser.  All other applications are closed or exit.  The only antenna work is for the Bell network.

  .

  Further study in the modules of the system software of BB, I found that the net_rim_io_impl, is her consuming ALL the CPU.  I don't know where/what this module does - so I'm not clear on this service within the BB I can disable (OFF) to get rid of the issue.  Or soft. I can remove it to clear the issue.

  .

  Please see the following screenshots, the CPU for the system a little, drops as Options use a part, otherwise it goes back 90 years, if left alone: -.

  

  And in the system software of BB: -.

  

  .

  Please help and guide, with either a fix to the module, or via a workaround solution, in which some service can be stopped or a setting can be changed to avoid this battery drain.  This is my 3rd attempt to request for help - so far that anything is coming - not even an acknowledgment that there is a problem, or how I can get help.  I'm still in the warranty period of 12 months.

  .

  Thank you!

  I reload the OS at this point and not restore data after, it comes to prove that the device is ok.

  You could make a backup and try to wipe it too if ok start selective points files until you find out what is the cause.

  help reloading here

  http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...

• BlackBerry smartphones 9810 see BIS - pass of the 9780

  Info on the device

  Your operator: Vodafone in

  Model information and the version of the OS (go to settings, then Options, then): 9810 Bundle 2807 7.1

  Apps and free space

  File before and after a battery to remove/replace. (Go to settings, then Options then status): formatting

  Do you have a battery pull fix your problem? : no

  Installed apps and their version if possible.   (Go to settings, then Options, then applications): no, only BBID update Wifi

  Used BB BIS Services on a used 9780 DM, 7.x to device to a new 9810 received today, successfully complete switching device the 9810 however did not see Services BIS (EDGE is available - uppercase).

  Web portal login granted blackberry demonstrates that the logged anyway old BB 9780. How will we change this to new one?

  So far: fired HRT several times, the directories of service, restarted twice.

  Not yet seen BIS service. I spent almost 4 hours to the call, the carrier, but they are not able to resolve the same.

  Edit 1: I can see the 9810 & carrier name if I connect to appworld.blackberry.com

  Any help would be appreciated.

  latentpot wrote:

  Update 2:

  By my provider tells me that the vendor ID is 600 where it should be from 611 to work in this geography. Is this correct? Contact RIM will help in anyway?

  Doubtful.

  latentpot wrote:

  Update 3:

  I am offered a replacement with 102 the seller ID unit. Should I take that chance?

  If the vendor ID and the model number is compatible with your network of selected carriers, then maybe Yes. Each carrier supports only a subset of all the BB model numbers... If your model number is not natively supported on their network for automatic filling of HRT and delivery of service book, it does not automatically work on their network. If the device they offer you is compatible, then it should work. Of course, no one can really predict the outcome for your particular situation.

  Good luck!

• Help blackBerry Smartphones with the upgrade of OS 9360 BB

  Hello all, this "my first post here, so I don't know if this is the appropriate place for this post, but I would like help on my Curve 9360.

  Recently I acquired a need for Japanese input in my Blackberry and made surfing around the net, including this forum for help.

  Later, I downloaded OS for installation, first try 7.0.0.400/jAllLang of WIND Mobile and the second attempt of OS 7.0.0.319 - BlackBerry Handheld Software v7.0.0.1555 (all languages - jAllLang under the recommendation of support forums

  After you follow the steps to "recharge" my OS from "How to reload your OS" thread also said forums that included backup phone, using the BB Desktop Manager and Loader.exe, my phone should still offer the possibility of Japanese input.

  Currently, the software version is 7.0 Bundle 1555 or if the Desktop Manager and my phone shows.

  Note that my knowledge and my issue with this camera is nowhere near competent, so I could probably have messed up somewhere or my technological illiteracy probably mistook me versions of OS and steps.

  Really appreciate any help regarding this, or if any alternative means to get the language. You need to get the Japanese input on the phone as soon as POSSIBLE.

  Thanks in advance.

  Hello! Welcome to the forums.

  Thank you for your question on the addition of Japanese input on your BlackBerry.

  I would like to ask if, the operating system you have downloaded your carrier or a different carrier/country? If not, did you deleted the vendor.xml file?

  If so, I suggest to reconnect your phone on a PC and open the Desktop Manager, click application (it can take moments of loading). There you can see languages and different applications. If there are Japanese it click the small + button next to it and install it.

  I hope this helps. Good luck.
  ____________________________________
  Click 'Like' If you want to thank someone. If problem resolves mark message (s) as a 'Solution', so that others can use.