Help for my Arc Mouse to connect?

Similar Questions

• Microsoft Arc mouse recognized but does not work

  I have a Microsoft Arc mouse I got a few days before... I just got the possibility to use it today and when I inserted the dongle installed system drivers and device recognized as a mouse Arc... but when I moved the mouse nothing would happen... When I fold and re - open the mouse the green light for 20 sec. and then turns off again... and no blue light comes from the bottom of the mouse.

  I tried to install Intellipoint, nothing helps...

  Please advice!

  --

  b0iNg.

  Hi - I actually found the problem and the solution.

  The problem is related to the Microsoft Bluetooth power management feature. You must turn off the power for the bluetooth mouse management.

  Unfortunately, I discovered the issue after I returned the device to Microsoft. Given that Microsoft was aware of this feature, that I'm really surprised to see that:

  1. It is not mentioned in the manuals for the Arc Mouse
  2. He is not mentioned anywhere on the help of the advice provided by Microsoft
  3. He made public not much at all

  I bought a Logitech mouse - which had exactly the same problem, and that's when I realized it was a systematic problem. I kept digging and came across the answer that worked - disable power management.

  I'm surprised that it is not made more transparent - I see forums and others that it is a very big problem. Epic fail for Microsoft on this one.

  In any case, I hope this helps others!

  -Brant

• Is it possible to get a replacement of Microsoft Nano Transceiver v1.0 for the Arc touch mouse

  the bluetooth transceiver for my Microsoft Arc Touch has been moved, I bought several different bluetooth we receivers but non of them seems to be compatible... I would really appreciate if someone can point me in the right direction on how to get a suitable replacement.

  Hello

  To be honest I doubt that the receiver can be bought separately, because even
  If the receiver goes wrong during the warranty period, they usually replace the
  set.

  Try calling this number in the United States for the hardware support MS and they should
  be able to tell you.

  1-800-936-5700. hardware support MS

  Click on the link located at the bottom of this page for warranty info - watch here for 3 years.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=114&active_tab=systemRequirements

  ARC Mouse
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=114&active_tab=overview

  Microsoft Hardware Support - Troubleshooting - drivers & Software - register - contact us
  http://www.Microsoft.com/hardware/en-us/support

  Online Assisted Support Options - Click Arc Mouse which is 1 on list now.
  http://support.Microsoft.com/select/?ln=en-us&target=assistance&C1=502&x=10&y=11

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Clicking on the tab help for help with photoshop first time get in "photoshop online help could not be displayed because you are not connected to internet" but I'm connected to the internet?

  Dear all

  I need help with the following problem:

  Clicking on the tab help for help with photoshop first time get in "photoshop online help could not be displayed because you are not connected to internet" but I'm connected to the internet.

  Appreaciate help on this problem.

  MSD

  I find it easier and faster to use just this link, which goes to the same place as aid > online help for Photoshop:

  Using Photoshop | Photoshop help

  To bookmark so that you can find.

• ARC mouse doesn't respond better after battery change

  I used my Arc mouse for about 3-4 months.  I replaced the batteries a couple of times during that period and had to be replaced again this morning.  The LED on the device still lights up green to indicate that it has a complete autonomy, and windows (7 RC, build 7100 64-bit) emits a sound, grateful that she recognizes the USB receiver and mouse arc also appears correctly in the window "devices and printers".  However, the cursor does not respond to the screen.
  I have tried all the USB ports on my computer, reinstalled the windows 64-bit version of intellipoint 7 and tried different batteries, but I still can't get the cursor to respond.
  The documentation on the site Web of Microsoft support said that the problem can be solved by re-synchronization of the device to my computer, but I am unable to find any kind of reset button on/inside the unit or on the USB receiver.  What is the best approach to adopt from here to make my mouse working again?

  Hello

  The mouse has the guarantee of 3 years and probably 90 days tech support from the date of
  1st action. Call 1-800-936-5700 needed support.

  Click on the link located at the bottom of this page for warranty info - watch here for 3 years.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=114&active_tab=systemRequirements

  ARC Mouse
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=114&active_tab=overview

  Microsoft Hardware Support - Troubleshooting - drivers & Software - register - contact us
  http://www.Microsoft.com/hardware/en-us/support

  Online Assisted Support Options - Click Arc Mouse which is 1 on list now.
  http://support.Microsoft.com/select/?ln=en-us&target=assistance&C1=502&x=10&y=11

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Microsoft Arc Mouse will stop when the lid is closed

  I have a samsung R505 running vista. Now, I chose to connect it to my TV with an HDMI cable. I would like to place the laptop in a cabinet under the TV and use my keyboard and mouse wireless Arc MS, but when I close the lid of the portable computer, the mouse freezes and jumps from one point to the other when he moves. This happens when the cover is open.

  I have configured windows not to sleep when the lid is closed and I checked and my mouse drivers are up to date.

  Any help on this would be appreciated. Please let me know if you would like more information on my put upward.

  Thank you
  Chris

  Hi Chris,

  You can uninstall the mouse and try to download the latest version of the software and the mouse drivers and check.

  You can read the following article and try Method 1 to uninstall the software.

  Troubleshoot installation of Intellipoint and IntelliType LifeCam software

  You may rfer to following article to download the latest version of the software and drivers.

  ARC mouse Software and Driver Downloads

• HP x4000b mouse - lose connection every few minutes with the HP Envy 17

  I just got a laptop Envy windowns 8.1 and the bluetooth mouse HP x4000b. The mouse lose connection every few minutes, (no connection with the bluetooth in the computer)

  Do you think is the problem of the computer (bluetooth) or the mouse?

  Hi elistephanie,

  I regret that, after exchanges of the mouse, you always have this difficulty.

  As you did on the original mouse troubleshooting and switch the mouse makes no difference, I suggest contacting HP support for further assistance.

  Please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number Plan of the Technical Support site .

• ARC mouse and wireless keyboard to stopped working after update

  On Tuesday, my keyboard Microsoft's ARC mouse and wireless are busy to my desktop HP running Windows 7 Ultimate.  Since then, there has been a number of updates installed and the ARC keyboard and mouse are no longer works.  I got out my old clumsy Laser Keyboard 6000 and plugged in and it does not work this is how I write this.  But enter the Device Manager or the installed Microsoft keyboard application does not show the ARC keyboard or a mouse as even installed.  I plan to do a system restore, but I probably need security updates installed on 4/14.  Ideas?

  UPDATE:

  Thanks for the suggestions.  I would have thought than to simply unplug it disconnected and reconnected the cause would detect automatic to reinstall drivers, as suggested by @cookie7746 - but it was not detecting the keyboard and the mouse at all, even at the start of the system when only the BIOS is running.  Who told me I could have a hardware issue not only a software driver problem.  I followed him there down to a faulty USB Extender.  Not related to the software, but a hardware problem.  When I replaced the USB Extender that the connections for the mouse and keyboard of the CRA is well connected, everything works.

  So suggestion for those who encounter it: try restarting and during switching on, press the function keys that you use to enter the BIOS settings screen - it is usually CTRL/A or F10 or something - it will usually tell you in a message is displayed briefly that you start.  If it works, you know that you have a good physical connection and the problem is a Windows driver issue.  If this does not work, the problem is not with Windows - it's a hardware connection problem that can be caused by low batteries or dead in the camera (I had this happen to me) or something with USB connections.  Best suggestion at this point is to start eliminating things (like me) by unplugging it the USB Extender, I had these connected directly to USB ports on the computer.  With this process of elimination, you should be able to narrow down the problem.  Good luck!

• Microsoft Arc Mouse USB dongle not recognized

  My microsoft arc mouse was working fine until yesterday and now whenever the USB dongle is plugged into an error pops up that it is not recognized and the mouse does not work. However, it works when connected to other computers, and I tried to reinstall IntelliPoint and center of keyboard and mouse software. I am currently running Windows 7, and it worked on other computers Win7.

  Hi Tennoshi,

  Please keep us informed.

  Let us know if you need additional assistance.

  In addition, Code 43 Windows has stopped this device because it reported the mistake of problems may appear because of one of the engines that controlling the device notified the operating system that the device has failed in some way.

  Possible resolution:

  If you have already run the Troubleshooting Wizard, you can view the documentation for the hardware for more information about diagnosing the problem.

  It will be useful.

• HP Compaq DC7900 SFF - no support BIOS for USB keyboard/mouse

  I recently bought a lease out vintage 2009 DC7900-Windows 7 Home Premium running. It has connectors from the motherboard and BIOS support for a PS2 Keyboard and mouse. There also card mother support for USB but apparently BIOS does not support a USB keyboard and a mouse. Y at - it a BIOS update that adds support for USB keyboard and a mouse?

  Thank you

  Well, I found what seems to be the problem. My USB keyboard and mouse are connected to a KVM switch that in turn connects to the HP PC. The KVM cable provides keyboard and mouse via a simple USB connection. I have connected a second USB keyboard directly to another USB port, and as you say, the BIOS it supported. I then connected the USB keyboard and mouse for a simple USB hub and then to the HP PC, and BIOS does not recognize the keyboard once more. It would seem that the problem is that the BIOS of the PC HP does not support keyboard behind a USB hub connectivity. I have no detailed knowledge of USB connectivity but could guess that there must be a difference Protocol when I hub is in the Middle – obviously the PC must focus on a specific device behind the hub.

  In the end, I think I'm stuck just keep a separate keyboard (PS/2 or USB) around for those times when I need to communicate to the BIOS.

  I have another PC of the same vintage - a custom platform - and it handles the keyboard behind the hub very well. I wonder if all new PC BIOS handle this.

  Thanks again for your responses - very useful.

• You don't have enough privileges for the configuration of the connection properties. Contact your administrator

  When you attempt to connect to the VPN Aventail I get th e following in a "Connection error" message box: "you don't have enough privileges for the configuration of the connection properties. Contact your administrator. That this connection has worked before. I suspect a MS patch for breaking it. Any help would be appreciated.

  We have solved the problem yesterday, by simply reinstalling the Aventail software.

  I spoke to network administrators and nothing had changed, so it's quite strange.

  anyway thanks a lot for your help Brian.

  See you soon,.

  Tobias

• How can I automatically disable touchpad when mouse is connected

  The button 'Disable the touchpad when an external mouse is connected' is not in my settings for the touchpad menu.

  could you please try this?

  http://www.riverscapewebstudios.com/2012/03/using-registry-to-disable-Synaptics-touchpad-when-mouse-...

• How to enable the continuation of the Standby Option for a USB mouse: I do not see the "allow this device to wake the system from standby mode' check box__

  I use Windows XP Home Edition and I am fully up to date with the latest version of the software.

  I would like to activate my mouse USB power out "sleep mode" on my computer.  I found the help topic that describes how to do this: http://support.microsoft.com/kb/280108 how to enable the continuation of the Standby Option for a USB mouse

  However, when I follow these steps, I don't see the 'allow this device to wake the system from standby mode ' check box on any of the windows as described in the documentation for Ms.
  I use a Microsoft Comfort Optical Mouse 3000 (IntelliPoint) USB

  Any help would be greatly appreciated!

  This gives a test:

  1. click on START
  2. click on 'run '.
  3 type "notepad" (without the quotes) and press enter
  4. copy and paste this into Notepad:

  Windows Registry Editor Version 5.00

  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usb]
  "USBBIOSHACKS" = DWORD: 00000000
  "USBBIOSx" = DWORD: 00000000

  5. click on file > save as
  6. change the dropdown to "all files".
  7 type usb.reg as the file name and save the file somewhere easy to access
  8 go find the file and double click it. Confirm that you want to add it to the registry
  9 restart the computer and see if you can wake the system from standby mode

  For reference, take a look at this:
  http://www.dslreports.com/Forum/r19635912-missing-power-management-tab

  Let us know,

  Thank you!

  Ryan Thieman
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Scanning from M1218nfs MFP HP LaserJet Pro for Windows PC HotSpot when connected to WIFI

  I would like to know is possible to scan from M1218nfs MFP HP LaserJet Pro for Windows PC HotSpot when connected to WIFI

  Hi Maks,

  Welcome to the HP Forums, I hope you enjoy your experience!

  I see by your post that you would like to know if you can scan with the HotSpot Pro M1218nfs multifunctional HP LaserJet printers.
  I'll be happy to help you.

  I have provided a document through the steps for the digitization of a document. It will provide the steps for scanning with HP Software and HP software. Scan.

  Please let me know if you need more assistance.

  Thanks for posting on the HP Forums.
  Good day!

• Included with combine wireless Arc Mouse fails to install

  Hello

  I'm running Vista 64 Home Premium and recently bought an Arc Mouse. The microphone included USB 2.4 ghz transceiver driver will not install correctly. Is there a link to a place I can download the driver for this device? Windows is not automatically download the driver, and the only sources I can find relate to the Bluetooth receivers, which appears not to be.

  Hello Christopher Selman,.

  Thank you for visiting the website of Microsoft Windows Vista Community.

  The drivers can be downloaded from this location, but you must enter your information on the unit and what system you install first.

  http://www.Microsoft.com/hardware/download/download.aspx?category=MK

  	Computer operating system
  	Windows Vista® / Windows XP
  	Hard drive:
  	100 MB 2 alkaline batteries (included) required AAA © 2008 Microsoft Corporation. For Windows, Flip 3D requires a PC running Windows Aero®. If you use Macintosh OS X 10.3 or newer, the Flip 3D/Instant Viewer button will start presentation for Mac. If you use Macintosh OS X, the magnification er enlarges text and images on the screen.

  Pasted from http://www.microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=112&active_tab=systemRequirements&color=Red>

  This should solve your problem.

  Let us know if these steps solve your problem.  I hope the information is useful.

  Kind regards

  Anthony
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.