Help restore blackBerry Smartphones

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• Help of blackBerry Smartphones, how I back this up?

  Hi everyone well, before I posted that my media card did not work so I took it down to you shop and they said it was one of the two things and they could fix it, blah blah blah, but I had to save everything cause the phone could be wiped. How should SO, I do THIS? Help

  Use the BlackBerry Desktop Software to back up.

  Detailed instructions here: KB03953 how to back up and restore data to a new BlackBerry smartphone

• Helps remove blackBerry Smartphones 2 way

  I have again on blackberry and need help to solve a problem.

  Page 29 in the BIS 2.5 user guide has that "when you remove a message from a built-in e-mail account, the message is also deleted on your BlackBerry smartphone.

  This does not work for me. It does not work when I delete from the camera, it will then remove the server.  It's my business account, which uses a normal pop3 server / imap type installation. Nothing fancy such as exchange servers.   I just download my server to hosts on outlook 2002 messages, thus erasing them from the server. Please note that I have the choice of using pop3 or imap.  I tried both and it does not in any way delete.

  Verizon says this will only work with BES, but as you can see above, the BIS said it should work.

  Any help would be appreciated.

  Hello and welcome to the Forums of Support BlackBerry.com.

  If you use IMAP and set it up properly, it "should" reconcile your bidirectional deletions, at LEAST since the e-mail server for the BB, and if you delete your your Outlook cuts from the mail server, then it should delete the BB as well. It may not work as smoothly, however.

  On the accounts POP, removing your Outlook will not reconcile with the BB.

• Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

  I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

  Hello!

  Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Good luck and let us know!

• Help plese blackBerry Smartphones

  I just bought a blackberry 8900, I can't phone any 1, it comes up with this anomaly

  Eception exception: application net_rim_bb_messaging_app239 is not interrupted

  can it be fixed?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• Desperately need help from blackBerry Smartphones - I can't read my messages PIN.

  I have a Storm 9500 and does not know how to read my PIN messages. I work away from home and so my manual, and for all the google/BlackBerry forum research I did, no one explains how read , only send them.

  My companion with a new curve took my PIN and me by post, and all I get is the envelope in the upper left corner with a growing number, that has got to be the PIN messages, as my email is all set up and working properly (and the number goes down when I delete emails). There must be a together simple procedure, but for the life of me I can't find!

  I called Vodafone who could help, as BlackBerry do not PIN message support! (?)

  I want just the bl * envelopes dy to disappear! Help, please.

  NAT :-(

  ethosb is correct, and if you still have problems that maybe it's because you've hidden your main message folder.  In the home screen, press the BB Menu key and select this option to display everything.  You should then be able to find the folder with the message of PIN code for your friend.

• Need help to restore blackBerry smartphones

  I tried to downgrade my software of the device via the BB site (with browser plugin) 9630 later to the version previous because it was slowing down the device because I felt. the process was suspended due to the failure of connection and has not ended. But the backup process has been done at the time wherever she got interrupted. so I restarted the process and the phone works now but my data is not restored. Please tell me if there is any way I could get it back where he got saved on. Note: I only use the desktop software but just the browser plugin like I always do.

  Pleaaase help...

  Hi and welcome to the Forums!

  Only one hope and I honestly don't know how the method handles the backup. I hope it's accurate. Search your entire hard drive to a file with the extension of the IPD (*.) Search RPI)... deeply, hidden in the and as well as system folders. Inspect the results - the date / time of the files will tell you when they have been created. If one was created around the time that you were doing this update, then you can use it as source for restore:

  • KB23680 How to back up and restore data from BlackBerry using BlackBerry Desktop Software 6.0 smartphone

  Good luck

• Problems with update and restore blackBerry Smartphones

  Hello I'm a newbie here, but have some problems with BB Bold 9900 updated.

  During the update alls datas were recorded as usual during restart the BB there's an error to come, means that BB lost its operating system. I used the tips here and somwhere else to restore successfully. Unfortunately the data stored during the update process have not restored, even if the file already exists on my PC.

  The file is called LoaderBackup-(2013-09-26) .bbb - so almost similar to the usual backup file.

  Ho do I restore the data now?

  Thank you much for the help.

  Hello and welcome to the community!

  Please see this KB:

  • KB13428 How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software

  Good luck!

• How to restore blackBerry smartphones lack of display (and recognition) languages?

  I need speech recognition of German language my 8820.
  It has been deleted by the installation during the initial Setup Wizard.
  The 8820 user guide says:
  >>
  Add or remove a display language
  See the BlackBerry Desktop Software help online for more information about adding and removing applications, including display
  languages, using the tool of the BlackBerry® Desktop Manager application loader.
  
  However, the online help for the software BlackBerry Desktop with the (4.2.2) device does nothing about it, and the application loader contains nothing on languages.
  How can I return the German language?

  Hello

  I suggest you go on the carrier's website and download the device OS you have on the PC.

  You can then use the application loader to restore.

  Follow the post by John Clark:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&message.ID=...

  Please let us know if you need help

  Thank you

• Help of blackBerry Smartphones - how do I mass delete 25000 emails and SMS?

  Hello

  I just changed my old BB to 9900. I used the BB Desktop Software to backup and restore my contacts beetween handsets

  However I've also carried over ALL my old SMS and email that I didn't... Now my BB seems to work very slowly and keeps freezing. Every time I get a new SMS the following POP-UP appears:

  "BlackBerry message memory is full! Please delete some SMS.

  Now I have 8000 SMS messages bizarre that I would like to remove, but impossible to find a way to mass deletion. Believe me that I have not time to keep deleting the messages individually!

  Does anyone know a solution to this problem. I guess it's very basic for some people here, but I have no idea where to start

  Appreciate any advice. Thanks adavance

  APS

  Yes, go to the top of the Inbox, click menu bb and select delete before.

  lol, although with all of these messages, it will take some time to remove allll of it. Hope that helps!

• BBM contact to restore blackBerry Smartphones

  Hello..

  I have the BlackBerry Curve 9360 with BBM 6.x version.

  A few months ago, I upgraded in BBM v7, which cause the BBM app runs slowly.

  Then I tried to restore to previous version by myself (cloth, etc.), but still I did not downgrade from my BBM version.

  I therefore decided to go to the service center and ask them to reset my phone in the State brand new.

  For the moment, I was sure after I reconnect using the same Id BB BBM contacts will be restored automatically.

  But after that I got my phone from the service center (BBM v6.2) and then tried to login using the same Id of BB, I found that the BBM contacts are all gone.

  Unfortunately, I have no any external backup for BBM contacts.

  I am a newbie in this stuff and need some information about several things:

  (1) does the v6.2 BBM version causing the contacts passed (is not) while using the same Id BB?

  (2) if so, if I upgrade to v7 and re-login using the same Id BB, will be my BBM contacts restored?

  (3) is it possible to use the v6.2 release and get restored BBM contacts?

  Thanks for your comments

  Hello gutijose14...

  Thank you for your comments,

  After having had a problem with performance in the previous update, I think the upgrade to v7 or above will be my last option.

  In any case, after searching in my PC, I found an old BB backup data using BB Desktop Software (*.bbb), and after I restored it on my camera, I found "BBM-(yy-mm-dd-hh-mm).bak" files in my BB device.

  so I tried to restore my BBM contacts since the last file using surveys BBM-> Options-> system restore, and I managed to restore about 80-90% (because it is an old backup) my BBM contacts and I agree with it.

  So, private affair and just a tip to all of you who read this post,.

  Please download BB Destop software from the official website of BB and backup ALL your data on your PC now, even if it is not any problem with our unit right now,

  because we do not know what will happen to our device in 2,3 or 4 weeks/months in the future...

  It's always nice to have a backup.

  Concerning

• Help of blackBerry Smartphones: Media refuses to play.

  Earlier, something was wrong with my blackberry, for some reason, an error message comes whenever I try to play the media which has been very well before. How can I resolve this issue?

  OK... Well here is KBs I can find:

  • KB24415 "An error has occurred attempting to play media" appears on the BlackBerry Style 9670 smartphone during the playback of a music file in media player
  • KB25691 AT & T Tune does not play and displays "an error occurred trying to read the media."

  They may or may not directly apply to your situation... you can search more KBs. In any case, you could try this:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Good luck and let us know!

• Help please blackBerry Smartphones: severe software / hardware failure

  OK, I did an update wireless for my curve 8530, after the update the phone didn't work properly, so I reloaded the original software, later the desktop software. At half way throgh the update, my phone restarted and the screen turned white and he sayed APP ERROR 523/reset, I clicked on reset and it keeps hapenning please help!

  Hello again,

  You already have an answer for this, but for some reason that you still once chose to open an independent thread for your situation, denying anyone who wants to help you profit from "what has gone before." It is found that I came across this new thread first and just happened to remember your other thread.

  Do not start new threads for the continuation of the questions... work it please your question only in your existing thread, so that those who want to help you can benefit from "what has gone before:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Curve/Bing-Web-browser-says-no-network-connection-...

  Thank you.

• Help of blackBerry Smartphones that my curve will not work after I installed an update

  I recently installed an update for my curve. Since then it keeps loading then a white screen saying "error, press any key to return to the configuration of pre" then it turn off then repeats the process again. " I need help because phone is important to my work. Thanks for any help.

  I tried keeping on the battery for 5 minutes.

  Hi scrack

  So if it's during a software device, you can try a fresh reload of your device software to exclude any corrupt device OS. Have a look at how to perform a clean reload of the smart phone BlackBerry using BlackBerry desktop software.

  KB11320

  All you need a PC with Internet connection and USB cable.

  Try it and tell us.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• HELP URGENT blackBerry smartphones!

  I have a Curve 8520, then I have a Torch 9800. I made the mistake of recording both with the same information and e-mail address. Now, almost everything I do on my Torch 9800 appears on the Curve 8520 that I own is no longer! Including BB msgs, emails and texts msgs! Help!

  Hi Bigframe

  Welcome to the Support Forums

  Using the same e-mail is not an error, but you must have wiped your old appliance before putting it back.

  Now, refer to this Knowledge Base and to change or update your BlackBerry ID:

  KB28060 :  How to change or update a BlackBerry ID user name on the site Web de BlackBerry ID

   

  Also to reset your BlackBerry ID password:

  KB26361 : How to change or reset a BlackBerry ID password