Hi I have a brand new HP pavilion dm1 and I get a blue screen: BUGCODE_USB_DRIVER

Since I started using my new laptop I randomly get a blue screen that says: BUGCODE_USB_DRIVER. The other info I got is the following:

  • OS version: 6.1.7601.0.1.0.768.3
  • Locale ID: 5130
  • Collection BC: fe
  • BCP1: 0000000000000008
  • BCP2: 0000000000000006
  • BCP3: 0000000000000006
  • BCP4: FFFFFA8004860000
  • Service Pack: 1_0
  • Product: 768_1
I am using Windows 7 64 bit
I don't know what to do. The only suggestion I got it that allow the system to restore everything as it was by the manufacturer. And I did it, but the problem has not been fixed.
Can you help me please?

If it is a brand new computer, you should immediately bring her back to your place of purchase or contact HP for repair or replacement.

Tags: Windows

Similar Questions

  • I have a hp pavilion dv7. I get a blue screen. What should I do?

    I have the Product Pavilion DV7 XZ029UA #ABA number. It runs Windows 7. The problem occurs most of the time when I'm starting it off standby or hybernation. The screen goes black and I have to stop it because I can't do anything. Problem event name it gives me is BlueScreen.

    Here is the additional information it gives.

    BCCode: c5
    BCP1: 0000000000025B 01
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002FADA9B
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    What can be done to stop this? It occurs very often and getting on my nerves.

    This isn't actually the problem driver, unfortunately, all I can suggest to make updates or reinstall the drivers of your major

    Chipset

    Graphics (video)

    Sound

    Network (wired and wireless network adapters)

    Since it is an Intel based motherboard I would go to the site Intel and running the utility autopilot check, see if it finds newer drivers, then download and install them. Make a note of what it is and what you install Intel.

    http://www.Intel.com/p/en_US/support/detect?IID=dc_spotlight_dctop10

  • HP Pavilion Notebook - 15-ab25: my brand new HP Pavilion laptop is stuck on the login screen

    My laptop HP Pavilion is not completely frozen. My touchpad works, like some of the function keys mute and light/darken the display, the arrow to the top so I can see the desktop background (lock screen?) with nice photo, date, time, and battery status.

    Hello @GeminiBusiness,

    Thank you for visiting the HP Forums!

    I understand that your HP Pavilion Notebook 15-ab25 does not work properly. I want to help you solve this problem.

    First of all, please perform a reset. After that, follow the steps in this troubleshooting document and then test the equipment:

    Computers laptops HP - computer won't start (Windows 10)

    HP Notebook PC - detection of hardware failures (Windows, 10, 8)

    I look forward to the results! If this information is useful, click on the thumb upward.

  • How can I change to use a wep, tells me is not secure personal wpa running? I have a brand new d link 2680 router & used windows xp 3?

    How can I change to use a wep, tells me is not secure personal wpa running? I have a brand new d link 2680 router & used windows xp 3?

    Wireless security is controlled by the router.

    Download the manual of your router on the following link:
        <>FTP://FTP.Dlink.co.UK/diagrams/Misc/DSL-2680_A1_Manual_EU_1.0.PDF >

    To change to the WPA instructions are on page 39.

    After that, you may need to remove all references to your router on your devices without wire, then re-establisg the connection.   Alternatively, you can change your Secure ID (SSID) as you make changes to the configuration of your router and then reconnect the new SSID for all devices.

    HTH,
    JW

  • I have a brand new deskjet 3520

    I have a brand new deskjet 3520 I bought yesterday and ink installation cartridges do not work. I just unpacked it the printer and everything was fine until the cartridges. Its not even give an error message, it's just stuck on the screen "Please use the cartridges supplied with the printer CONFIGURATION. What should I do to fix this?

    I'd start by checking to make sure that all packing material is removed from the product.  Here is a document for you printer that takes into account the mistakes of the print cartridge. If you reach the end of this document and still have the error message I would contact HP Total Care. They can solve the problem and have the opportunity to get new cartridges of configuration you if she is seen as the root of the problem.  The number of AMERICAN customers is 800-474-6836.

  • I have created a new domain with win2012r2 and created users. Add after the client in my area so that the newspaper with the user I get error below.

    Hello

    I have created a new domain with win2012r2 and created users. Add after the client in my area so that the newspaper with the user I get error below.

    "You cannot connect because the logon method, you use is not allowed on this computer, please, see your ad min for more information network"

    Please help me with that and I don't want to give permission to admin for all users group...

    Hello

    Post your question in the TechNet Server Forums, as your question kindly is beyond the scope of these Forums.

    http://social.technet.Microsoft.com/forums/WindowsServer/en-us/home?category=WindowsServer

    See you soon.

  • I get the blue screen in the LR development mode, even though I have updated the driver for the graphics card on this new laptop. It's an AMD Radeon R5 M335 4 GB memory DDR3, core i7 6th gen processor. What should do?

    Hi guys, I get the blue screen in the LR development mode, even though I have updated the driver for the graphics card on this new laptop. It's an AMD Radeon R5 M335 4 GB memory DDR3, core i7 6th gen processor. What should do? Thank you

    This Eizo has a normal resolution of 1920 x 1200 pixels. I expect not to see a lot of benefits of using the GPU. You really see the advantage to screens that are at least 4K (3840 x 2160 pixels) or more. On small screens, you can see some benefits with smoother updates if you ONLY use the base sliders to develop. If you use brushes, turning on the GPU can actually slow you down a bit. In most cases, loading images in develop is also slower when you activated! There are a few illustrative notes to an engineer from Adobe that you can read here: notes for Lightroom CC GPU (2015) in order to better understand what is happening. Currently, in most cases, I recommend leaving off the coast. I think that Adobe is trying to improve and have more cards supported, but it is not yet completely there.

  • I get the blue screen with the exception of system Service in Windows 8. It seems that many people have of it.

    I get the blue screen with the exception of system Service in Windows 8.  It seems that many people have of it.  I can't use my computer without losing all the data every few minutes.  It is brand new.  Fix?  It often happens with Firefox, but other times too and restarts sometimes when you type an e-mail in the e-mail of Windows 8 program.

    For this recent System_Service_Exception error, if you have an AMD graphics card try the next tool from AMD to try to get the latest graphics driver:

    http://support.AMD.com/us/gpudownload/Windows/pages/auto_detect.aspx

    According to me, a recent update of Windows, maybe the 2778344 which updates win32k.sys to the 6.2.9200.16503 version, could cause a conflict with the AMD graphics driver.

    Many users report the same error recently and so far have all AMD/ATI graphics cards.

    If all goes well the graphic driver update will help.

    If the problem persists, consider uninstalling 2778344.

    Then, at the moment, 'hide' 2778344.

  • whenever I try to install the new software on my computer goes to a blue screen and stop making

    Original title: HELP!

    whenever I try to install the new software on my computer goes to a blue screen and stop making

    Hello

    It takes a lot more information

    What operating system

    etc.

    read this

    How to ask a question

    http://support.Microsoft.com/kb/555375

    -What you trying to do?
    -Why are you trying to do?
    -Do you try already, why and what was the outcome of your actions?
    -What was the exact error message you received?
    -How long have you been experiencing this problem?
    -Have you searched the relevant forum/newsgroup archives?
    -Have you tried all the tools or KB articles or other resources?
    -Have you recently installed or uninstalled any hardware or software?
    -What changes have been made to the system between the time where everything has worked, and when you noticed the problem?

  • Get a blue screen when I'm in the middle of something. Running Windows 7 Home and student on a new computer laptop.

    Running Windows 7 Home and Office on a laptop computer brand new and am startint to get the blue screen often enough so that in the middle of something.

    The screen came back 1 or 2 times, but usually, I restart and hope the laptop comes back to life at this time.

    Had he come back and tell me that Windows Outlook does not close properly and that he wants me to reinstall the program.

    This laptop is only a month and a half, am also under Norotn 2010, on this, the protection against viruses.

    Thoughts or ideas for me?

    Thank you.

    As the laptop is barely a month old and a 1/2, it is under warranty.

    Communicate with the computer laptop manufacturer A.S.A.P. and make a claim.

    Make a claim because it may be the precursor of future problems with your laptop and you want this connected with the manufacturer.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    For problems with Outlook:

    http://answers.Microsoft.com/en-us/Office/ee861097.aspx

    Outlook Help Forums at the link above.

    They will help you with your Outlook questions when repost you in the Office Forums above.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    For any question on Windows 7:

    http://social.answers.Microsoft.com/forums/en-us/category/Windows7

    Link above is Windows 7 Forum for questions on Windows 7.

    Windows 7 questions should be directed to the it.

    You are in the Vista Forums.

    See you soon.

    Mick Murphy - Microsoft partner

  • Get the blue screen when you create a new message or the response message in OWA Exchange 2007

    Get the blue screen when you create a new message or the response message in OWA (Exchange 2007)

    Hello

    I suggest you post the question in the forums and check them off below if it helps:

    http://social.technet.Microsoft.com/forums/en-us/exchangesvrclients/

    It will be useful.

  • I have Windows Vista Home Premium 32 bit and I get this "TCP/IP ping command has stopped working" how to fix this?

    I have Windows Vista Home Premium 32 bit and I get this pop windows window advising me "TCP/IP Ping command has stopped working". I click on "check online for a solution", but there is no charge and disappear. I still have the problem, and it's very irritating. How can I remedy outside junking my Tower and buy another?  Thanks for any help on this.

    Hello

    1 did you change on your computer before this problem?

    2. when exactly you receive error message?

    You can follow the methods and see if it helps.

    Method 1
    Use the PING command to verify that TCP/IP is working properly. To do this, ping the loopback address (127.0.0.1) by typing the following command at a command prompt:
    (a) click Start .
    (b) in the search box type command prompt.
    (c) right-click and select run as administrator of .
    (d) type ping 127.0.0.1 and ENTRY.
    If you receive the response of 127.0.0.1, it means that TCP/IP is configured correctly.

    Method 2
    Check to see if the problem exists in safe mode with network.

    Start your computer in safe mode
    http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

    Method 3:

    Alternatively, you can try to reset TCP/IP and then check if it helps:


    How to reset the Protocol Internet (TCP/IP)
    http://support.Microsoft.com/kb/299357

    Method 4:

    I also suggest you to download and run the latest Microsoft Scanner on your computer and check to see if it helps:

    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  • Windows Vista crashes, I get the 'Blue screen of Death' and I have to restart. Different errors each time it crashes.

    Windows Vista crashes, I get the 'Blue screen of Death' and I have to restart. Different errors each time it crashes. I tried to reinstall vista without success of the problem being fixed

    Hello

    Look in the Event Viewer to see if something is reported on those.
    http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

    MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
    TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.

    http://www.NirSoft.NET/utils/my_event_viewer.html

    -------------------------------------------------------------------------
    Also this, so you can see the probable bluescreens.

    Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
    http://www.winvistatips.com/disable-automatic-restart-T84.html

    -------------------------------------------------------------------------

    Here are a few ways to possibly fix the blue screen issue. If you could give the info from the blue screen that would be
    Help. Such as ITC and 4 others entered at the bottom left. And any other information such as STOP error
    codes and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples:

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format:

    Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
    Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

    It is an excellent tool for displaying the blue screen error information

    BlueScreenView scans all your minidump files created during "blue screen of death," collisions
    Displays information on all the "crash" of a table - free
    http://www.NirSoft.NET/utils/blue_screen_view.html

    BlueScreens many are caused by old or damaged drivers, video drivers in particular, but there are other causes.

    You can follow these steps in the Safe Mode if necessary or the command prompt Vista DVD or Options of recovery if your
    system installed by the manufacturer.

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    You can try a system restore to a point before the problem started when one exists.

    How to make a Vista system restore
    http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

    -------------------------------------------------------------------------

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    The log can give you the answer if there is a corrupted driver. (Says not all possible driver problems).

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -------------------------------------------------------------------------

    Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, 3rd party keyboard and
    smile, as well as of other major device drivers.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
    http://support.Microsoft.com/kb/958233

    Troubleshooting, STOP error blue screen Vista
    http://www.chicagotech.NET/Vista/vistabluescreen.htm

    Understanding and decoding BSOD (blue screen of death) Messages
    http://www.Taranfx.com/blog/?p=692

    Windows - troubleshooting blue screen errors
    http://KB.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases, it may be necessary.

    The Options or Vista recovery disk Startup Repair

    How to do a startup repair
    http://www.Vistax64.com/tutorials/91467-startup-repair.html

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    I hope this helps.
    Rob - bicycle - Mark Twain said it is good.

  • My brand new Lightroom missing dehaze and fill with edge panorama!

    I just bought Lightroom after seeing the great way of panoramas with fill in banks to merge, and also a video on using dehaze to delete the photos.

    Yet, in my brand new Lightroom there is no dehaze slider, and after doing a panorama there are modifiable no white edges and no option to fill the edges!

    To make sure that I had everything working properly I just bought the full version in a store here in Denmark, because my internet is very slow and unstable should I avoid online programs

    I made sure to have the latest 6.5 update, so it should work, I see videos on youtube on dehaze use, yet this slider is missing in my Lightroom new!

    These new features are available with a subscription to creative cloud LR and are not available in the stand-alone version.

  • New HP Pavilion DM1 4000 series max memory card

    Hello

    I am looking to buy a new ultraportable laptop and like the look of the new series DM1-4000. However, it seems that there are two versions available in the United Kingdom - the 4004SA DM1 and DM1-4027SA. The data sheet pdf, the noticeable difference only seems to be the maximum amount of memory installed (4 GB in the 4004, 6 GB in the 4027). I don't understand not why HP would impose this limit as both have 2 user accessible so-DIMM slots - my preference would be to upgrade the memory 8 GB by replacing both of the 2 GB so - DIMMS with 4 GB (after installing W7 64-bit rather than the stock windows W7 32 bit, it comes with).

    My question is this - is correct these limits of 4 GB or 6 GB or is it just a marketing thing?

    Interesting, the Maintenance and Service Guide (PDF) DM1-4000 series indicates the memory installable max is 8 GB.

    Thanks in advance. Any ideas much appreciated.

    Edit: Also noted there is a model 4020SA and 4020EA... both specify also 4 GB memory Max.

    There is not much sense, it?

    The maintenance manual makes it clear that portable computers running AMD processor have 2 slots of memory each hold 4 GB of memory.  See Chapter 1, page 2.

    Now, the Intel PC base seems to indicate that they cannot contain only 4 GB maximum memory - affordable housing from a single client.

    http://h10032.www1.HP.com/CTG/manual/c03084091.PDF

    Paul

Maybe you are looking for