HP 355 G2: Impossible to connect my HP laptop to any Bluetooth device

Hello

I hope I can get a solugion for my problem...

I have some bluetooth headsets that work without any problems with my smartphone.

But I can try a million times to get a connnnection between these helmets and my laptop.

As far as I know there is an embedded bluetooth adapter. If I check the Device Manager I see three devices:

-Generic Bluetooth adapter (hardware id: USB\VID_0BDA & PID_B001 & REV_0200)

-THE enumerator Bluetooth Microsoft (hardware id: BTH\MS_BTHLE)

-Microsoft Bluetooth Auflistung (hardware id: BTH\MS_BTHBRB)

There are also 2 devices under "network card".

-Bluetooth Device (Personal Area Network) (hardware id: BTH\MS_BTHPAN)

-Bluetooth device (RFCOMM Protocol TDI) (hardware id: BTH\MS_RFCOMM)

I already saw that other users have the same problem with other portable... but they reported the same hardware id links to the correct driver/software have been proposed, but these links are not valid...

Caan someone tell me the link for the correct driver, please?

FYI: I use Windows 10 64-bit

I thank you and have a nice new year!

Hubert

Hello:

The generic bluetooth adapter must apply bluetooth install the driver, who must then solve your present dilemma.

The code you have posted this card decodes to a radio brand BT Realtek.

I guess that your laptop has the Realtek RTL8723BE 802.11b/g/n Wireless LAN adapt?

Here is the link for the W10 Realtek BT driver you need...

This package contains the installation package driver for Realtek bluetooth in the laptop models running a supported operating system.

File name: sp72552.exe

Tags: Notebooks

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