HP 840 G3: Issue of 840 HP DriveLock G3
Hello
I just received the new HP 840 G3 model and installed with the latest version of Windows 10 64 x 1511.
Everything works well, but when I put a laptop in BIOS, computer DriveLock password does not start in Windows. It says there is no disc, after a while it restarts and after that I can type my DriveLock pass and start up in Windows.
This problem occurs only when the laptop is Windows stop, when I turn it off by holding the power button, everything is normal.
I have the latest version of the BIOS (1.05) and Intel Rapid Storage Technology driver
Could you please provide me with any suggestions?
Thank you
Jan
Try this. (be ready for the unit stops).
Open CMD as administrator. (clé key Windows, type in CMD, press SHIFT + ENTER, click on Yes to UAC)
Type Shutdown /s /t 0 (enter)
After the break when the unit stops upward with success.
The question should be solved by an update of the firmware in the future because now you must disable hybrid shutdown.
Google - hybrid stop windows 10
The first shot will give you a nice tutorial.
The question is, UEFI is to see the S4 state as an active state, the hard drive does not work. The system is not the boot record as if it comes out S5 (Full power off) and can not find the disk accordingly.
Currently the factory many have problems with the new windows power States, I'd be willing to bet that the above is the problem.
Tags: Notebooks
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23 54 37 12 02 42 6 02 - A8 6 B 15 15 0 B 0 B 08 08 #T7. BN... k...
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Buffer x05e50000: Len x 10000
0 X 40 86 AB A0 6 B 93 01 4F 75 2 A 54 25 B7 F6 D3 E5
0XA9 FC 97 DF 55 73 64 2 AA AF 96 7 D B8 4 C 7 C 66
0XC1 9TH C1 FF FF 55 59 DB 08 65 CB 6 CA B9 0C HAS 2 B15:20:47 am #22 RDC-1128 file Writer.cpp, line 302
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Generating borders high compatibility DVD15:20:57 #28 phase 129 file dlgbrnst.cpp, line 1725
Production DVD borders completed successfully15:20:57 #29 phase 38 file dlgbrnst.cpp, line 1725
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Update USB, Chipset and graphics drivers to the latest version of the HP Web site.
Hi @Andrew-CF -,.
Thank you for posting on the Forums of HP, the issue you have with this HP Elitebook 840 is classified as a commercial product (business).
Our sales support team provides support through this platform.
If you need immediate assistance, you will need to open a session one business with our sales support team.Please click on this link: http://www8.hp.com/us/en/contact-hp/business-support.html for more details and support.
Let me know if you want more information and/or assistance.
Kind regards
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