HP 8440p: white screen after restart / no problems after a full stop - Windows Pro 10

When the machine is off then powered on everything works fine. If the computer is restarted or expires and goes into sleep mode, you can see Windows back upwards as the HARD drive light flashes and the normal startup sounds come from the speakers. But the screen is only backlit and white.

The only way to recover is to force power off of the machine and the power up normally. As a work around, I found that if I turn off the graphics driver (Intel HD Graphics) the machine normally responds but you lose the mode "standby" option.

The processor is an i7 620M (1st generation) I am running Windows 10 Pro. The product ID is - SJ341UP #ABA

All the elements in the Device Manager are normal except for the graphics card showing a normal stop condition.

Thank you / / Jeff

I found that changing the refresh rate of 60 Hz to 40 Hz corrects the white screen issue. Have no idea of what has to do with what anyone, but at least we do not get the white screen on restart now. I do not consider this is a fix, but more than a workaround solution.

Right-click on the Intel icon in the system tray, and then click graphics properties took me to the Panel where I made this change.

Tags: Notebooks

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