HP 8500 has: Mac and HP 8500 has duplex printing
After no problem for a few years, I can't print duplex in Word. I went through the printer Scanner options and checked Duplex. This allowed me to print PDF only duplex but not from Word.
I have another Mac that can. A mystery to me. Help, please.
Thank you
John
Hello @Coachwell,
I understand that you are no longer able to print duplex from Word on your computer Mac OS X 10.10 to your HP Officejet Pro 8500 has e-All-in-One printer. I would like to help you to solve this problem today. Now, just so that you know, because of the age of your printer there is only a generic Apple update HP Driver V3.1 of printing and the analytical base. There is a chance that an Apple update can have performed recently on your computer that can create duplex conflicts of some programs. Therefore, to isolate this problem and solve this problem I will ask you to perform some standard Mac troubleshooting steps below.
Step 1: Resetting the printing system:
To begin, I will have you reset the printing system on your Mac. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system" because the steps are the same for Mac OS X 10.10. This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.
Once the reset is complete, proceed to the next step.
Step 2: Uninstall the drivers and software:
Please click here to find out how to properly uninstall your printer. Once the site opens, select the drop-down list 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps under two method to complete uninstallation.
Once the uninstall is complete, please continue on.
Step 3: Check and repair your Mac disk permissions:
- Open Macintosh HD and go to Applications
- Go to the Utilities folder
- Open disk utility
- Select the hard disk volume, you use (usually on the left)
- Select verify disk permissions
- Once this process is complete, select repair disk permissions
Step 4: Manually install the driver Package:
Please click here to manually download the package from Apple to HP printer v3.1 driversupdate. Once the site opens click on the download button at the top. Follow the instructions on the screen to install the driver package.
Step 5: Check the Apple updates:
- Go to the Apple
- Select System Preferences
- Select software update
- Click update now
- Install your available updates
- Computer restart
Step 6: Add the device:
1. click on the menu of Apple , then Preferences System.
2. click on Print & Scan and then check if the name of your printer appears in the printer list.
3. click on the name of your printer, click the sign minus (), then remove the printer.
4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.
5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the Officejet driver is selected.
6. click Add to add the printer to the list.
Once your printer has been reinstalled successfully using the HP driver, please try duplexing by Word to confirm that the problem has been resolved.
Please reply to this message with the result of your troubleshooting. Good luck!
Tags: HP Printers
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Re: Mac and HP 8500 duplex printing has
I have exactly the same problem. I have reset the printing system, installed the drivers and created a "Preset". Yet, I must go to the menu settings/options to check the 'duplex' box AGAIN EVERY time in all applications. I would appreciate a fix. I have a HP Officejet 6500 has more and Mac 10.11.5.
Hey @europas_ice,
Welcome to the Forums of HP Support!
I understand that you have some problems with the duplex option when printing from your Mac OSX 10.11 machine to your Officejet 6500 a Plus e-All-in-One. I can help you with that.
To resolve this issue:
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