HP AiO Printer Remote "Windows mobile 10.

Printer: hp photosmart wireless b110a.

Windows Mobile 10 (10.0.10586.164)

I install the HP AiO Printer Remote software on my windows mobile 10.

Just after the software has been installed and then I scan successfully a single document and save it on my mobile.

Then I retried to analyze, but the option has been disabled and will remain disabled.

It looks like a software configuration problem. I have the same problem with my office windows 10.

Hey @leo_nel,

Welcome to the Forums of HP Support!

I see you are having some problems with the scanning of your Photosmart Wireless e-All-in-one printer b110a. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Turn off the printer, Tablet and desktop PC.
  2. While the devices are turned off, disconnect the power cable from the back of the router for a minute.
  3. When the lights come back on the router, turn everything on.

Please let me know if you are able to scan after following the above. If you are, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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