HP Color Laserjet M476nw MFP: My HP Color LaserJet M476nw MFP

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• HP Color LaserJet M476nw MFP: Scanner reported an error - HP Color LaserJet M476nw MFP

  I had problems with the HP scanning software.  When I run the software and try to initialize a scan, I get the message

  =====

  Scan reported an error

  HP Color LaserJet M476nw MFP is currently unavailable. Please check if it is connected and turned on, or try again later.

  =====

  In fact, the scanner works fine, like I can scan documents directly to the USB port on the printer.  The scanner has worked in the past with the HP software on my computer, but now just won't work.  The printer is also properly connected to the computer as I have no problem with printing of documents.

  No idea how to fix this?

  Thank you!

  Hello

  Try to install the following package to make sure that your drivers are perfectly up-to-date:

  https://support.Apple.com/kb/DL907?locale=en_US

  Then restart your Mac and try to scan the image.

  If the same persisnts open the JSCA-Packard folder and move the HP scanning application to the trash.

  Then install the HP Easy Scan app instead (which is the latest version of HP scanning):

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  Now try scanning using the application and check for the difference.

  Please let me know the results,

  Shlomi

• HP Color Laserjet M476nw MFP: Printer unavailable

  I am now unable to print wireless from my laptop computer on our home network printer after upgrade Windows 8 to 10 of Windows. Now, everything that I try to print from Microsoft Word by default OneNote 2016. Indeed, original default printer HP Color Lasejet MFP M476nw, do not even appear in Word as an option. The printer is, however, listed under printers and Scanners in the settings, even if it is registered with the statement "Driver is not available." I'll be very grateful for any help to solve this problem if things will run as well as they did before the upgrade. Thank you, in advance, for helping me out this jam.

  Once you upgraded your computer to Windows 10, you upgrade your printer to 10 Windows as Microsoft told to do?

  Here is your web page with drivers and full software.   Just search the website of HP.

  http://h20564.www2.HP.com/hpsc/SWD/public/readIndex?sp4ts.Oid=6457978&swLangOid=8&swEnvOid=4192

• M476nw: Color LaserJet MFP M476nw Fax Test failed

  I bought a new LaserJet M476nw, but my fax test fails each time through the configuration laserjet and HP utility software.  The Laserjet Printer is connected on a network and using Vista.

  I have a dedicated fax line that is connected into the socket on the icon with the socket at the rear of the laserjet printer.   I can hear the tone on the fax line when it is connected to a phone.   I called the fax line and it's normally rings and no response.   I also tried to connect a phone to the phone laserjet icon, while the fax line is connected to the laserJet printer, I hear the tone of the phone.

  I don't know what I have to do to get the fax test to pass, so I can start fax on this machine.  Any suggestion is appreciated.

  Mike

  In fact, this problem is now solved.

  It's a whole new machine, so since I didn't really have all the data I did a restore to return by default.  It restarts and now he spends.

• HP Color LaserJet M476nw MFP: upgrade to Mac OS Sierra, version 10.12, now impossible to save scanned copies

  After scanning a document, the registration option is grayed out.

  Hello
  The HP scanning application is not compatible with Sierra, so you may experience problems.
  Remove the HP scanning by moving it to the trash, then empty the trash.
  
  Instead install HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• Scanning for HP Color LaserJet M476nw MFP

  I just installed the software for the MFP476nw. When I scan a page 8.5 by 11, it scans it on a larger size which must be grown before the Save as pdf. This creates a lot of work for a large document when you need to crop each page before saving. What is the best way to scan the page 8.5 by 11 to the same size of paper to PDF using the MFP475nw?

  Of course, on Mac, you can use the HP scanning software, located under Applications > Hewlett-Packard.

  Once by clicking new scan you need to click on the button to view the details and change the scan to letter size.

  Altervative another is to scan using the tools of OS like Apple Preview, Capture of Image or screen breeders & Scanners.

  Remember undeck the option custom size in the scan settings, and then select the LETTER size.

  You can find detailed instructions for those in the fofllowing link:

  http://h20566.www2.HP.com/hpsc/doc/public/display?sp4ts.Oid=5245583&docid=emr_na-c03415763&docLocale=en_US#N100F0

  Shlomi

• Color LaserJet MFP M476nw: Could not resolve SMTP for the scanning functionality of e-mail

  Help, please!

  I tried for days to get the scan to E-mail feautre to work and continue to get an error "Cannot resolve the SMTP server". I tried to use both @gmail.com and addresses @hotmail.com as a result of indications on each single post, that I could find related to this topic on the forums of HP, making sure to try every possible combination of SMTP/SSL/Port according to the parameters indicated by each email provider (including this special setting "app not secure", that I need to activate it for Gmail) and NOTHING.

  I use the web server HPs to set up the configuration.

  I'm desperate and start a new post on the forums is my last resource before you put this printer to sleep.

  Thanks in advance for the help!

  Hello @jerefle

  Try to do the following

  Upgrade the operating system on the printer (Firmware)

  http://h20564.www2.HP.com/hpsc/SWD/public/readIndex?sp4ts.Oid=6457978&lang=en&cc=us#Z7_3054ICK0K8UDA0AQC11TA930O2

  Select the operating system and to choose the option fimware run the application and send the upgrade

  Go to the printer and go the following changes after the upgrade

  Implement > network > network services > IPV6 > Off

  Implement > network > link speed > complete 100TX

  Now of course at this stage you want to try to use the function

  His chest that we review a few moments so the way tea set up was made, I thin

  (The following information as its dummy data has just develop my point)

  

  For gmail, you can test with port 465, as well

  For hotmail that you want to use smtp.live.com port 25 or 465

  After this quick settings review if it does not then you want to do this

  On this Web page with the ip address that you're on go to network > identification identification network, save your primary and secondary DNS information, and then change to primary to 8.8.8.8 and 8.8.4.4 secondary and test again

• Color LaserJet M277dw MFP: Cartridge not recognized after HP recently updated.

  I can use WIndows 10 if the fix is available for this OS.

  I recently updated my HP LaserJet, and after the update, he refused to print, scan or copy. The error message on the display says: "Cartridge not recognized" and it has a large image of the yellow and black cartridge, cyan and magenta those smaller, but below. The printer has a wireless connection to internet.

  Any help would be greatly appreciated.

  Thank you

  Hello

  Install the following firmware for your printer, and then look for a difference:

  http://support.HP.com/us-en/drivers/selfservice/swdetails/HP-Color-LaserJet-MFP-M277-series/7089945/model/7089949/swItemId/kJ-149905-2

  Kind regards

  Shlomi

• Color LaserJet MFP M477fdn Pro: M477 Software Installation fails at 99%

  Like others who have posted here, I have been unable to get the printer software to complete the installation. The printer is a Color LaserJet Pro MFP M477fdn, 3 months. I'm trying to install the software on a new workstation HP Z240 performing Windows 10 (64-bit). The connection is via USB cable. The printer and the software have been previously used with a Windows 7 machine without problem.

  I tried, repeatedly, to install the software from the disc supplied with the printer and also a 126.6 mb download HP Color LaserJet MFP printer M477 Pro series full software and drivers. The results are the same with a source - installation apparently progresses up to connect it the indicator product of progression from screen reached 99%, how it gives an error message "a Setup operation took too long to run. It is a fatal error, preventing the use of the product. Restart your computer and run this installer again. If the problem persists, please visit the web site of product support for your product. "It takes about 20 minutes for the phase of installation to go from 0 to 99%, and then later hooked up to 99% for 2-5 minutes, the error message is displayed.

  I am able to print to this printer, but at least do not have the ability to scan from the computer there is no indication that the I.R.I.S. OCR software is installed.

  I had care of do not connect USB until you are educated.

  I tried repeating the installation without uninstalling first and get the same result.

  I used the uninstall contained the disk feature, and have deleted the printer to the computer using the Panel between the installation attempts.

  I tried to do a right click to run the installer as administrator and get the same result.

  I tried to install after clean boots with turned off Windows Firewall and all functions of the software Norton Internet Security including its function of firewall turned off.

  The event viewer displays none error entry at all and no entry identifies HP as the source of an event.

  I tried to connect via USB 2.0 and 3.0 ports.

  I cleaned recycle them and temporary folders.

  I have updated the firmware of the printer to the 20160331 version.

  Printed printer configuration report will not display any errors, nor that the printer itself indicates something is wrong and confirms the update of the firmware.

  I deselected the optional software, the devices experience HP and I.R.I.S. OCR, trying to install only the required files two more program scanning HP.

  Thanks for any help solving this.

  I think I understood the question, 10 windows installs its own driver, and the installation program expects the hp driver to install.

  DO this FOR THE HP INSTALLER PROCESS (when the percentage meter goes)

  1. go into the Device Manager and find the printer in the list of devices

  2. right click on the printer and select "Update Driver software"

  3. click on "Browse my computer for driver software".

  4. choose "Let Me pick one...» »

  5. Select the named driver: HP Color LaserJet MFP M477 PCL-6 Pro (make sure it's one with a dash between the pcl and 6!)

  6. click next and back to the installation of hp box and must now see the printer and continue the installation.

  -Alex

• I get a pcl xl error message when we print our LaserJet Pro 400 Color MFP

  When I scan or fax, we get:

  PCL XL Error

  Subsystem: TEXT

  Error: InternalError 0 x 50

  File name: cheettext.c

  Line number: 710

  The printer is a Pro 400 Color MFP LaserJet - m475dw

  Windows 7 Professional Service pack 1

  What should I do to fix this?

  Thanks for the help.  I actually did an update of the firmware and it solved the problem.

• LaserJet pro 177: bought used hp color laserjet pro mfp m177

  Installation disk arived broken. How can I do to replace it.

  Just upload what you want the site web theHP.

  http://support.HP.com/us-en/drivers/selfservice/HP-Color-LaserJet-Pro-MFP-M177-series/5303438/model/5303443

• HP Color LaserJet Pro M177 MFP: HP Color LaserJet not able to connect to connected HP

  Hello

  I try to activate my printer (HP Color LaserJet M177fw MFP Pro) ePrint and much more, but I'm not able to do it cause connection problem, I guess.

  When I'm trying to 'print the information sheet', for example, the printer is not able to connect (stay on 'Sign in' loop indefinitely).

  My printer is less than a Vodafone EasyBox router, with firewall disabled and no specific barriers defined by me.

  Should I set some port forwarding (even if they should apply to ignore the firewall, when turned on) or any other specific configuration in the router?

  the same connection problem, of course, it happens when I do touch printer and console web administration, of course.

  In addition, I'll let you know that my router is not blocking access, for example, to-from the web (i.e. I am able to manage my NAS from the outside, since he admitted to a DDNS) and other local devices

  I alreay set 8.8.8.8 and 8.8.4.4 as DNS pri/sec and had an output of cycle after the series of DNS.

  My printer also has a static IP address (defined by the DHCP protocol, based on the MAC address), so not a problem, I think.

  Thanks in advance for your help,

  Lorenzo

  Hi Lorenzo,.

  To enable Web Services fumctionality, you'll need to install the latest firmware on your printer (version 20160525)

  You can locate the current version of your printer by selecting configuration > reports > Page of Configuration, the firmware version is listed under the information section on the printer.

  Updated the firmware on Linux by following these steps, but I don't know if the latest firmware is available for Linux or not, try:

  http://hplipopensource.com/hplip-Web/tech_docs/man_pages/firmware.html

  If the latest firmware is not available for linux, temporarily install the printer on a Windows PC or a my and install the latest firmware:

  http://support.HP.com/us-en/drivers/selfservice/HP-Color-LaserJet-Pro-MFP-M177-series/5303438/model/5303443

  Kind regards

  Shlomi

• HP Color Laserjet M277dw MFP: Cannot scan HP Color Laserjet MFP M277dw on Mac OS 10.6

  Hello, I can not scan to network drive using the above mentioned printer. Scan to USB key is possible.

  I downloaded the update (version 20160331) firmware image, but impossible to install the program. After double click, nothing happens. Any ideas?

  Thank you and best regards

  Christoph

  Hi Christoph,

  The printer is not compatible with Snow Leopard, it is supported on Lion (10.7) or later versions.

  You can find the system requirements below:

  http://support.HP.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M277-series/7089945/model/7089949/document/c04515051/

  The update of the firmware utilitywas not desinged for your operating system and therefore does not work on it.

  As the connectewd printer to a network, follow these steps to update firmware directly from the menu of the printer:

  http://support.HP.com/us-en/product/HP-Color-LaserJet-MFP-M277-series/7089945/model/7089949/document/c04517106/

  If the implementation of scan to a shared folder on your grave down Mac, please specify the exact error, and the parameters used (path of the shared folder used, etc.) also well done you have shared this folder your Mac form?

• Color LaserJet MFP M177fw Pro: installation of web services blocked to 'connection '.

  I'm trying to enable Web Services on this new LaserJet.  I am in the built-in Web Server page and the configuration of Web Services tab.  I clicked on 'Turn on' and it just keeps spinning in connection...

  DNS is 8888 and 8844

  All the other tabs work; It is connected to the computer and the Internet.  Help please?

  Thank you!

  Hi @crowndude,

  I see that you have problems with Web Services. I want to help you.

  I have provided a few steps to try to see if we can solve this problem.

  Turn off IPv6 on the printer.

  Go to configuration, network configuration, network, IPv6 Services and turn it off.

  This DNS works better for Laserjet printers. Please change the settings to see if this will help the printer built-in Web server.

  Preferred DNS address: 209.244.0.3
  Auxiliary DNS address: 209.244.0.4

  Power cycle the printer.

  If you still have questions, please continue with the following steps:

  Update the firmware of the printer by a USB connection. HP Color LaserJet Pro MFP Firmware update M177fw.

  Configure a static IP address for the printer. Proceed to Solution 3: printer of the assign a static IP address.

  Printer HP Color LaserJet Pro MFP M177fw and HP LaserJet Pro MFP M127fw and M128fw printers - printer does not keep the Wi - Fi connection.

  I'll send you another step to try in a private message.
  In the forum next to your handle name simply click on the envelope to see.

  If you appreciate my efforts, please click on the "Thumbs up" button below.

  If there is anything else I can help you, let me know. Thank you.

• HP Color LaserJet MFP M277 Pro: No software or drivers are available for HP Color LaserJet Pro M277dw MFP

  Trying to download the latest drivers (I couldn't scan with Easy Scan more after the release of macOS sierra 10.12) I received the following massage

  http://support.HP.com/us-en/drivers/selfservice/HP-Color-LaserJet-Pro-MFP-m277-series/7089945/model/...

  No software or drivers are available for this product with the selected operating system. Please make a different selection, or visit the product home page.

  PS: My OS has been identified correctly in the web page.

  Hi @pisca46,

  Thank you for joining the HP Forums!

  I understand that there is no drivers for your HP Color LaserJet Pro MFP M277dw on Mac OS X 10.12 Sierra. I am pleased to see that for you!

  You are right that there are currently no drivers available at this time. In the meantime, I suggest trying the rest of this guide, of install a printer Mac driver by using Apple Software Updateand then try using the Apple Image Capture.

  Otherwise, all we can do is wait for the drivers and software provision, or plan to use an older version of Mac OS X.

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  I hope this helps!