M476nw: Color LaserJet MFP M476nw Fax Test failed

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• HP LaserJet Pro 100 color MFP: install the driver for color laserjet MFP m175a pro 100 failed at about 83%

  When I connected the printer to the system recognizes it as a cd player.

  I tried to install the driver (from the HP site), but it stopped at about 83% with General error msg.

  UAC is disabled and .net framework advanced fetures is not installed.

  I see an error in the event viewer, without and the error number:

  Message: The object of the communication, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.
  Source: mscorlib

  Hey @yechiel-adar,.

  Welcome to the Forums of HP Support!

  I understand that your color HP LaserJet Pro 100 M175a multifunction fails to install on your computer Windows 8.1 as the computer recognizes your printer as a CD drive and the installation fails at 83%. I would like to help you to solve this problem today. To be honest, it sounds like there is a conflict between your computer and the HP Smart Install feature. Smart Install is a feature that has been programmed into the new models of Laserjet. It allows you to simply plug a USB cable and the installation files will load on your computer for you for faster and easier installation. However, on some computers systems rather find recognizing printers printers rather than software CDs. In this case, the installation never ends with success that your computer never actually detects the Laserjet Printer. That being said, I'll guide you through a few steps below to resolve this issue.

  Please, disconnect the USB cable from your computer before you continue.

  Step 1: Disable Smart Install:

  1. On the front panel of your printer, select the button Setup (key)
  2. Right arrow to the Service menu , and then select OK
  3. Right arrow key for Smart Install and select OK
  4. Please turn OFF Smart Install

  Once Smart Install turned offshore, please proceed to the next step.

  Step 2: Uninstall the drivers:

  For the purposes of troubleshooting, it is crucial that we have a clean slate to work with. Even if your ever successful installation there is a chance that a part of the software package and the pilot has made its way on your computer. To ensure that there are no problems when reinstall us your printer, I'll first you remove all traces of your printer from your computer.

  1. Open your screen to Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. On the start screen, type programs and features. Click on programs and features to run
  3. In the window programs and features will populate a list of the programs installed on your computer. Please scroll down and look for your HP Laserjet. If you see the Laserjet listed please select it and choose Uninstall
  4. Follow the instructions on the screen to complete the uninstallation. Once the uninstall is complete, please close programs and features and continue to the next step.

  Step 3: Delete the temporary files:

  1. Open your screen to Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. On the start screen please type run. Click on Run to launch the run dialogue box.
  3. In the run box, type %temp% , and then click OK
  4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  6. Close the Temp folder when it is empty
  7. R ight, click on the recycling bin on your desktop and select empty recycling bin

  Step 4: Install the device:

  1. Please click here to download and run the installer full feature software and driver for your printer
  2. Once the download is complete, follow the prompts on the screen to install your HP Laserjet Printer
  3. Do not connect the USB cable until the installation window invites you to

  Once the installation is completed successfully, please test print to confirm that your product works as normal.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• Color LaserJet MFP M477fdn Pro: M477 Software Installation fails at 99%

  Like others who have posted here, I have been unable to get the printer software to complete the installation. The printer is a Color LaserJet Pro MFP M477fdn, 3 months. I'm trying to install the software on a new workstation HP Z240 performing Windows 10 (64-bit). The connection is via USB cable. The printer and the software have been previously used with a Windows 7 machine without problem.

  I tried, repeatedly, to install the software from the disc supplied with the printer and also a 126.6 mb download HP Color LaserJet MFP printer M477 Pro series full software and drivers. The results are the same with a source - installation apparently progresses up to connect it the indicator product of progression from screen reached 99%, how it gives an error message "a Setup operation took too long to run. It is a fatal error, preventing the use of the product. Restart your computer and run this installer again. If the problem persists, please visit the web site of product support for your product. "It takes about 20 minutes for the phase of installation to go from 0 to 99%, and then later hooked up to 99% for 2-5 minutes, the error message is displayed.

  I am able to print to this printer, but at least do not have the ability to scan from the computer there is no indication that the I.R.I.S. OCR software is installed.

  I had care of do not connect USB until you are educated.

  I tried repeating the installation without uninstalling first and get the same result.

  I used the uninstall contained the disk feature, and have deleted the printer to the computer using the Panel between the installation attempts.

  I tried to do a right click to run the installer as administrator and get the same result.

  I tried to install after clean boots with turned off Windows Firewall and all functions of the software Norton Internet Security including its function of firewall turned off.

  The event viewer displays none error entry at all and no entry identifies HP as the source of an event.

  I tried to connect via USB 2.0 and 3.0 ports.

  I cleaned recycle them and temporary folders.

  I have updated the firmware of the printer to the 20160331 version.

  Printed printer configuration report will not display any errors, nor that the printer itself indicates something is wrong and confirms the update of the firmware.

  I deselected the optional software, the devices experience HP and I.R.I.S. OCR, trying to install only the required files two more program scanning HP.

  Thanks for any help solving this.

  I think I understood the question, 10 windows installs its own driver, and the installation program expects the hp driver to install.

  DO this FOR THE HP INSTALLER PROCESS (when the percentage meter goes)

  1. go into the Device Manager and find the printer in the list of devices

  2. right click on the printer and select "Update Driver software"

  3. click on "Browse my computer for driver software".

  4. choose "Let Me pick one...» »

  5. Select the named driver: HP Color LaserJet MFP M477 PCL-6 Pro (make sure it's one with a dash between the pcl and 6!)

  6. click next and back to the installation of hp box and must now see the printer and continue the installation.

  -Alex

• Color LaserJet MFP M277 dw Pro: Setup disk gives an error and stops before the connection to the printer

  Hello

  I try to install the printer 'Color LaserJet MFP M277 dw Pro'.
  By inserting the disc into the phase "installation preparation" is 96% and then stops and gives me the error.
  I use Windows XP SP3. It is always installed, but physically disconnected another printer hp (hp 2050).
  (I tried both to disable the antivirus that reduce to a minimal install, but the problem persists).
  Thank you

  Response thanks a lot.
  In the meantime, I contacted the Support of the Italy
  Who suggested that I try to update the driver.
  I downloaded the file "HP_LaserJet_M277_PCL6_Legacy_Print_Driver_14295".
  Automatic extraction and I launched and everything seems to work.
  (I still try to scan and fax if they work).
  Thank you very much.
  Thanks to your colleague Michelle with whom I chatted.
  Contact thank you for the support of Milan that I don't know the name.
  So, I can communicate the solution found.

• Color LaserJet MFP M177fw Pro: Color LaserJet MFP M177fw Pro

  I have Color LaserJet MFP M177fw Pro and it is stuck on print fax. I restart the printer and print the fax even. I found a post and supposed to go ware closes so I did. Printer is returned to normal. Got another fax and the printer to print fax. I tried firmware ubgrade once again without help. Toolbox program HP device says 'Printing Fax Page 1'

  Also I can't receive any new faxes and print to the device.

  Hi @DDTKS.

  Welcome to the FOrums of HP's Support. I understand that your Laserjet M177fw is stuck to print a fax. I would like to help.

  I sent you the steps to perform initialization of the NVRAM via private message.

  If you are unfamiliar with the operation of the function of private messages of the Forum, this posthas instructions.

• Color LaserJet MFP M277dw Pro: MFP M277dw unable to connect to wifi

  I just bought the Color LaserJet MFP M277dw Pro, and I can't connect to wifi. I have it connected via a USB cable and it works fine, it's just that I can't seem to connect to my wifi. The wifi seems fine, just connect my existing devices right (MacBook, iPhone, iPad). It finds the network, but it seems to expire when I put the password to connect.

  Hi @StephanieB2,

  Welcome to the Forums of HP Support! I understand that you are having problems with the networking of the printer. I want to help you solve this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  It's really weird that the printer is expire when you put the network password.

  Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  You can also configure the printer on the wireless network, thanks to the Wi - Fi Direct connection.

  Tap the icon on the screen of the printer wireless.

  Select the Wi - Fi Direct connection.

  Turn it on, if it isn't already, and if there is a code it marks down.

  Then on the Mac, go to the airport icon and connect to the network printer. (Direct 69 HP Laserjet M277)

  If requested a code or password, put the one you noted.

  Then open Safari and type 192.168.223.1.

  He will be responsible: the printer Web server integrated.

  Click the network tab.

  On the left side of the window, select Wireless Network Configuration and fill your information.

  Apply the settings.

  Can connect you to your network.

  Then add the printer.

  Click on the Apple menu, click System Preferences.
  Scanners & printers, then click the plus sign +.

  Select the printer in the list.

  Select your printer from the drop-down and click on the Add button.

  Test the printer.

  If there is anything else I can help you, let me know. Thank you.

• HP Color Laserjet M277dw MFP: Cannot scan HP Color Laserjet MFP M277dw on Mac OS 10.6

  Hello, I can not scan to network drive using the above mentioned printer. Scan to USB key is possible.

  I downloaded the update (version 20160331) firmware image, but impossible to install the program. After double click, nothing happens. Any ideas?

  Thank you and best regards

  Christoph

  Hi Christoph,

  The printer is not compatible with Snow Leopard, it is supported on Lion (10.7) or later versions.

  You can find the system requirements below:

  http://support.HP.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M277-series/7089945/model/7089949/document/c04515051/

  The update of the firmware utilitywas not desinged for your operating system and therefore does not work on it.

  As the connectewd printer to a network, follow these steps to update firmware directly from the menu of the printer:

  http://support.HP.com/us-en/product/HP-Color-LaserJet-MFP-M277-series/7089945/model/7089949/document/c04517106/

  If the implementation of scan to a shared folder on your grave down Mac, please specify the exact error, and the parameters used (path of the shared folder used, etc.) also well done you have shared this folder your Mac form?

• scan to email on Color LaserJet MFP M177fw Pro

  I'm trying to download the printable 'Scan to Email' on my Color LaserJet MFP M177fw Pro, but he continues to throw an error?

  When I bought the printer (yesterday), I was told that I could put up to Scan in a document and have it automatically send as an e-mail message to a recipient.  How to achieve this?

  Thank you!

  Hi grahammccarthy,

  Welcome to the HP Support forums.  I understand that you want to know how to scan to email using your printer Laserjet Pro MFP M177fw.

  You don't mention the operating system that you use, so I've included links to all the operating systems supported on the way to analyze.  There is a section called "How to scan with HP software" and there you can find a subsection entitled "How to scan to email.  It is in the subsection, you will find the instructions you need to follow to be able to scan to email.

  How to perform a scan: Windows XP

  How to perform a scan: Windows Vista

  How to perform a scan: Windows 7

  How to perform a scan: Windows 8

  How to perform a scan: OS X v10.8

  How to perform a scan: OS X v10.9

• Color LaserJet MFP M177fw Pro: Scan to Mac with Color LaserJet MFP M177fw Pro

  I bought and the latest drivers from hp installation a HP Color LaserJet Pro MFP M177fw. are downloaded and installed.

  I have a Mac and you connect wirelessly to the printer, which works very well. The Mac runs Yosemite 10.10.3

  My question is the digitization. There is no option for scanning anywhere, not on the small screen of the printer not on the usefulness of the printer or any where.

  Summer spend hours online to find an answer and is now well bored.

  I have already reset the disc printing, verified and repaired systems. Can not scan even with the options offered on the forums of hp using Apple caprure or preview. It seems that all these options include versions of OS X prior to Yosemite?

  I buy a multifunction printer that is not scan? I said to the saleswoman that I need a printer that can scan and airprint...

  Is it possible to scan to a mac at all with this printer? Any help?

  Hi @sa9494,

  I see that you have problems with scanning. I will definitely do my best to help you.

  Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
  Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Color LaserJet MFP M177fw Pro)

  If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

  

  

  Here is a screenshot of what it should look like. You have the scanning through top tab?

  

  I have also included a document for HP printers - scan with HP Software in OS X v10.10 Yosemite.

  Scanning ports is not open on the router to the origin of this problem. You can contact the router company to verify and to open these ports 9220/9500/427 on the router.

  Connect the printer with the USB cable, to see if you have the same results.

  Let me know.

  If you appreciate my efforts, please click on the "Thumbs up" button below.
  If you have any questions, please let me know what steps you have taken and the results. Thank you.

• Color Laserjet MFP M277DW Pro: scan to pdf corrupted

  I use Nitro PDF, and every time that I scan to PDF it is said the first page was damaged and has been repaired.   But it is empty, no content on page 1. This will happen if I use the shipper of record or the screen.  I just bought a new laptop, and there was this problem on my old laptop as well.  Scan to JPEG works but then have to take the extra step to convert the JPEG to PDF and it's a hassle.  Why the first page is always corrupt?

  Hello

  Do you have installled of Adobe Reader on your PC? (even if not used as the default viewer)?

  As you can find the system requirements below, it is part of the configuration required to make full use of the printer:

  http://support.HP.com/us-en/product/HP-Color-LaserJet-MFP-M277-series/7089945/model/7089949/document/c04515051/

  Try to install it starting from the following link, then try to scan the image:

  http://get.Adobe.com/reader/

  Now try to open the file with Nitro PDF, if the same persists check if you can see a difference with Adobe Reader.

  Shlomi

• color laserjet MFP M177: error message when you try to print

  Hello

  I have a HP Color laserjet MFP M177.  I can't print I get an error message on my computer screen. No messeage shows up on the printer.  I have recently upgraded to windows 10 (I do not know what version) If this could have something to do with it?

  Help, please

  Thank you

  Hi @Daisy001,

  Welcome to the Forums of HP Support! I see by your post that you can't print, since the upgrade to Windows 10. I will definitely do my best to help you. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  If you have not completely uninstall and reinstall the driver, I would say to start it there first. Here is the link to the latest drivers: Color_LJPro_MFP_M177_full - solution_15188.exe

  If the problem persists, you can download and run the print and Scan doctor, he will diagnose the problem and could solve it automatically.

  Please let me know the results and if there is anything else I can help you. Thank you.

• Color LaserJet MFP M177FW Pro: 126 a Toner can be used with Color LaserJet Pro MFP M177FW?

  I recently bought a Color LaserJet MFP M177FW Pro and still have 126 a toner cartridges (magenta, cyan and yellow) for my LaserJet MFP M175 precedent. I can use them rather than the cartridges of 130a recommended?

  Hello

  Only 3 printers can use HP 126 has:

  http://WWW8.HP.com/us/en/products/OAS/product-detail.html?OID=4148379#! tab = compatible_hosts

  Kind regards.

• Color Laserjet MFP M277dw Pro: fax to pc

  I can't find how to send my received faxes directly into a folder on my desktop.  Any suggestions?

  Hey @ElmacRD,

  Welcome to the Forums of HP Support!

  I understand that you do not want to receive faxes on your computer Windows 7 of your HP Color LaserJet Pro MFP M277dw. This Laserjet model has no possibilities of digital repository. This means that you cannot receive Fax on the printer itself into print. The only option of PC has this product is to send faxes from your PC.

  Options for fax sending and receiving your product be found in the User Guide. You can find all fax options for this model of printer on the User Guide pages 65-78 .

  Please let me know if this information was useful!

• MFP M277 dw: Color LaserJet MFP M277dw Pro issues with iMac

  I have a 2015 21.5 "iMac running El Capitan (10.11.3) and a HP Color LaserJet Pro M277dw MFP that falls in offline mode when it is idle for a while.

  Once the Mac has been sleeping, I can no longer copy, scan or fax without having to restart the printer and the iMac. And it is intermittent. This does not happen everytime the iMac goes to sleep, but no doubt it happens once or twice a week.

  The printer is connected both wireless (so that I can print from my iPad in other parts of the House.) and directly to the iMac via USB.

  I have updated all the HP software related and have applied the last update of the HP firmware for the printer as well. I also ran through all the game instructions that were provided with the printer.

  Other troubleshooting tips would be greatly appreciated.

  Hi @RBurgett,

  Thanks for joining the Forums of HP Support for a solution to your fall issue offline printer.

  I understand you have a HP Color LaserJet Pro MFP M277dw connected to a wireless network for your iPad and connected with a USB to your iMac running Mac OS X 10.11.3 El Capitan, but the drops of the printer is offline after has been idle for a while and becomes also insensitive after mode "Eve". I would like to help with that.

  If you see the message on the printer offline on the iMac, it would be because the iMac think he's using the wireless printer, when it should be using the USB connection.

  You should be able to solve that by unplugging the USB cable. Once the USB cable is removed, reset the Mac printing system. If you don't know how to reset the Mac printing system, here is a document of support that can help - reset the printing system.

  After printing Mac system has been reset, you should be able to reconnect the USB cable and add it to printers and Scanners.

  As far as being not able to copy, scan or fax without having to restart the printer and the iMac that could be solved by resetting the printing system and making sure the USB printer is listed in the printers and Scanner. When the printer seem to be insensitive, the first step is to perform a reset of the power on the printer.

  

  Please let me know if that solves the problem, or if you need assistance.

• HP Color LaserJet MFP M570dw and HP Web Services

  Hello

  I have a HP Color LaserJet M570dw MFP printer and have tried to activate the Services Web of HP, but without success.

  My printer is configured on an IP-fixed, with a gateway by default and, of course, with static DNS (8.8.8.8 and 8.8.4.4) servers.

  Every time when I try to activate the Web Services feature I get the error message "connection error. Check your internet connection. ».

  My internet connection works very well and the printer is able to communicate through the firewall too. When I do a follow-up I see the printer communicating to the public IP "23.21.172.122" but there is no response in return. So I guess the problem is unrelated to my internal and external configuration. I tested with a completely open Firewall (allowing all communications on my local network to the Internet) with exactly the same results. There is no response from the IP "23.21.172.122".

  Also I find not the HP Color LaserJet M570dw MFP printer in HP ePrint printerlist support.

  The 400 series is supported, the 500 series is not mentioned.

  But since the interface Web of my HP Color LaserJet M570dw MFP printer gives me the HP Web Services configuration page, I asumed this type would be too strong...

  Someone has an idea how to get ePrint working on the HP Color LaserJet M570dw MFP printer?

  Is there anyone who got the HP Web Services works on a HP Color LaserJet M570dw MFP printer?

  Kind regards

  René.

  Hi René,.

  Have you tried to update its firmware version?

  The latest firmware should improve the connectivity of web services and can help to solve this issue:

  http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5210913&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D1%257CswItem%253Dt2_112048_1%257CswEnvOID%253D4062%257CitemLocale%253D%257CswLang%253D%257Cmode%253D4%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

  Also be sure to follow his advice that can help solve a connection problem:

  • Improvements made to connect to the HP Web Services.
  
  
  
  
  1. to contact with the printer screen tap the control panel key & gear (Setup menu) at the top of the touch screen.
  
  2. using the scroll on the right side arrows, scroll until the configuration of the network appears, and then press the Network Configuration.
  
  3. in the network configuration menu, select Security
  
  

  Shlomi