HP Deskjet 6980 loses wired connectivity

The printer seems to disconnect for unknown reasons. Especially when a document needs to be done before a deadline (!)

A laptop (vista) computer is wireless (WEP2) a Netgear router and the printer is connected via an ethernet cable to the router.

IP address of printers may be the laptop ping, but the printing status window shows "HP Deskjet 6980 Series - offline".

I powered cycled the laptop and the printer and connected the laptop to the router with an ethernet cable for the factor "wireless" out of the loop.

'Connect' is greyed out - I guess that means that it is connected?

I have another laptop (vista) and it is working OK this laptop, so I think which precludes "equipment/wiring.

The only reliable "cure", I found is to remove the printer and reinstall, and it works again - until the next time, a few days later.

Regarding the changing from automatic to manual subnet mask, it is normal if you enter a fixed or static IP address.  If your router will allow you to reserve static IP addresses, it might be useful to set the printer in the router.  You access it the same way you got to the printer, the IP address will be printed on the router.  I chose an IP address that is a long way from my PC, the PC address 192.168.1.2, printer IP 192.168.1.100, both with 255.255.255.0 as the subnet.  Of course, you are on the right track, if your system has kept the printer OK for 4 days.  I reset my router and turned off everything several times since I made the changes and everyone is always happy.  Good luck

Tags: HP Printers

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