HP ENVY 14: Stop HP Support Assistant at startup

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• HP ENVY 17 Notebook: HP support Assistant constantly reported as 'Stopped working' in the reliability report

  System recovered 5 days ago and reinstalled personal software. (HP 17 t-k000 CTO/Win 64 bit 8.1Pro)

  Almost immediately HP Support Assistant would communicate with HP Server. The program has been downloaded and reinstalled more than a dozen times during the 5 days... .rebooting every time between installs / deletion. Download from different places in the website of HP... but always version 7.7.34.34A. HP cat could not help... like that, the program worked for a few minutes, even though I showed the tech "reliability report". (it's a play on words!)

  After recovery was over and I used S.A. to update the operating system. The first time I used the program offered to me by 14 updates (so I guess that the program was "not" long before I got the operating system)... the program has shown the updates have been downloaded, but each time the update failed to install (X) next to the icon of installation. Restart the program again and selecting 'Check the HP updates now'... after displaying little pictorial showing ets connection/download... Returns a message... "No updates available". AND a new error is reported to the report reliability with the date and time. Now, in the last day or so IE11 has stopped responding... see below... Even typing this proved difficult because the page no longer!

  Today, the Web page for this laptop shows there are 2 BIOS update F34A (May 22, 2015) and F.09 Rev.A (16 April 2015), but as there is no update available via S.A. I haven't installed these either... my latest information installed BIOS is F.34, 19/12/2014!

  Battery/power cycling has solved nothing... "sfc/scannow" shows no error in operating system,.

  All suggestions accepted

  Thank you

  

  @Stu2009

  Thank you for all the useful information. However, there is something that you're not quite right about. It is true that normally the default account created on a system, is normally an administrator account. However as a safety device which is part of the User Account Control (UAC), he essentially keeps running as a common user, then on an administrator account.

  You can turn off UAC (I would not recommend that), or you can find the executable file of your programs, right click and compatibility mean that it runs as an administrator by default.

  Most of the time that you actually benefit from privileges program not raise unnecessary, however. Only a handful of things really really need to access that provides the "Run as Administrator".

  With regards to the BIOS, I would recommend that you try only a BIOS update if you are running in regular broadcasts normally. A wrong BIOS update can become a "brick" that requires a replacement of the Board of Directors, so for me it's one of those things you do only as a last resort, or if it's part of a fix recommended a functional system.

  As these updates from CyberLink you can always try to install it manually if you need, since the support page for your system. And let me know if they still appear in HPSA, after a manual installation.

  HP ENVY 17 t-k000 CTO Notebook PC (ENERGY STAR)

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• TouchSmart HP Envy 15-150: HP Support Assistant does not

  After the upgrade to windows 10 8.1, I back return because of windows 10 graphics issues. I noticed that HP Support Assistant has stopped working with the error "Missing leader HP Support Solutions Framework 11.51.0049.msi". I did a windows update and installed the required updates. Tried to uninstall the framework but can't because of the same error. Upgrade to windows 10 with the same results.

  I have read and tried several suggestion forum, but alas to no avail. Any suggestions?

  OK, I got it fixed and thought I'd share my solution. I followed another thread and used Revo uninstaller. When missing the usual shit of msi (HPSUPPORTSOLUTIONSFRAMEWORK - 11.51.0049.msi) is come, I clicked on ok and let Revo do its thing and check the registry. When you are prompted to check the 'fat' records I've done and deleted (just check it out those / "BOLD"). When I finished, I reinstalled the HP solutions on the HP site framework and I was in service yet. Thanks to all who have shared and posted.

• HP Envy m6 1105dx: HP Support Assistant does not open

  I can't open HP support Assistant. It was working fine. I read about the update to the latest BIOS and drivers to prevent the thermal shutdown. So I solved this problem by updating the latest BIOS and drivers. After that HP support Assistant does not open.

  I tried to uninstall and install. I did the system recovery - undo basically worth more of a day's work, updating things. Still can not HP support Assistant to open.

  Although the search of this forum, I found that many people have had this problem. We are recommended to update to the latest drivers. But if you do this, then you have other problems.

  We buy computers to help us do our job. But it's frustrating when we meet to spend days trying to bypass a system that does not work properly.

  Help, please!

  Hello! @RBpromise, thanks for the reply.

  That you were unable to download the support assistant by using the link provided.

  Please download HP support assistant using the link below.

  Link: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

  I would like to know if it works!

  Have a great day!

• How can I stop HP Support Assistant from loading at startup?

  I have a Pavilion dvt6 running Win7 (x 64). Whenever I start my computer, the HP Support Assistant appears in the lower left of the screen. While I'm not interested in the uninstall wizard, I am not interested in having run every time that I start. I joined the service and disabled the HP Support Assistant, and I see the related .exe (hpsa_service.exe) file in my task as a process manager. Is there another process that I need to disable (or change) to close the wizard at startup, or a specific setting in the wizard for help I can to avoid any start-up start-up?

  Hey darkhorse123 - I think I solved the problem! Window Wizard of decision-making support for would leap me upward by a few minutes after I started. My first thought was that it was because the Support Assistant was configured as a delayed start service, but no luck. However, today, after doing more research on the file, I came across a post at random - nothing to do with HP - but that seems to have targeted the cause - the Task Scheduler.

  I checked my task scheduler and noticed that the HP Support Assistant Quick Start task has been configured to run three minutes after I booted the laptop. Coincidence with the pop-up calendar? Probably not! I changed the setting that I hope it worked.

  To change the Task Scheduler settings, go to control panel > administrative tools > Task Scheduler. Open the items on the left (click on the arrow next to the Task Scheduler Library and the HP folder, and then click the folder Support Assistant). All tasks related to the Support Wizard should open on the top right of the screen. [If you do not see the triggers for each, click on each, then the trigger tab in the lower window]. Right-click on each that has a trigger, you want to change (including all tasks that start at startup...), and then click "Properties". Click on the tab 'Triggers' to the bottom of the tab is a button "Edit". Click on, and then change the setting to 'Begin task' all that is right for you. There is no "Never" setting, so if you just want to run the task manually, disable the button "Activate" at the bottom of the window.

  I'm guessing that disable the HP Support Assistant simply prevents to start his own - and apparently this isn't the wizard that opens the pop-up window is the Task Scheduler runs Quick Start, that's why we had so much trouble. I restarted my laptop twice now and no pop up window is the time! I'm cautiously optimistic...

  If this solution works for you. If so, I'll mark it resolved. Good luck - I'm pulling for you.

• HP Support Assistant toolbar

  How to prevent toolbar Assistant HP Support come initially; I would rather that access when I need...

  Hello

  Hold down the Windows key and press R.  In the run box, type msconfig and press ENTER.  In the next window, click on the Startup tab and remove the tick from HP Support Assistant.  Click on apply to confirm the change and then reboot the PC.  This will stop HP Support Assistant running at the beginning, but you can still start at any time by clicking on the app in all programs.

  Best wishes

  DP - K

• HP Support Assistant stops working after the update

  message says:

  hpsf.exe has stopped working

  HP ENVY 17-2070nr PC windows 7 64 bit laptop

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Support Assistant has stopped working

  HP ENVY Phoenix h9 - 1420t CTO desktop PC

  8.1 Windows Pro w/Media Center - 64 bit

  For some unknown reason, HP Support Assistant has stopped working. I noticed that the large taskbar icon had disappeared.

  I tried to run the program just out of curiosity. "HP Support Assistant has stopped working. A problem caused the blocking of the program works properly... "etc. It is reproducible. The program does not start.

  So, I tried to uninstall in Control Panel of. It seems to start to uninstall, but then I get an error message. "Error 1316 a network error occurred trying to read the file C:\windows\Installer\HP support Assistant.msi" when I click "OK" it cancels. This is also reproducible.

  I tried to download the software again from HP: sp64126.exe I accept the license agreement and moving forward. I get a message that files already exist and I want to overwrite all or not. Matter of INo I choose, nothing happens. The installation window simply disappears and I'm at square one.

  Windows is fully updated. I use Norton Intertent security 21 - fully implemented to date.

  I solved this on my own. HP has a Recovery Manager installed on my system [search---> Recovery Manager] and aid that allowed me to reinstall just this software from my hard drive recovery partition. Very cool!

• 15-r014TX HP: hp support assistant stopped working

  HP support Assistant has stopped working on my hp 15 laptop r014tx. After this problem I uninstall hp support assistant and download the new assistant hp support Setup and intall but problem sloved not it still does not.
  
  I have upload a screenshot that show what happens when I open hp support assistant. There is mistake to see the then stopped.

  After that happens
  
  
  then it closes automatically.
  
  Please tell me how I can solve this problem.
  my pc is all software up to date.

  Hi @rhl_yadav,

  Thank you for your response.

  You said if you reinstall Windows, it works very well for a few days, but then comes back.

  When it works, and before it fails, what is changing?

  If you are not sure, please do a HP PC - refresh your PC to solve problems (Windows 8) to get it working again.

  Although this should not affect your personal data, I do not pretend to make a backup to ensure no data gets lost.

  Create a restore point that you can go back.  Computers HP - using Microsoft System Restore (Windows 8)

  Watch closely to see if you can determine what has changed the origin of this difficulty.

  Good luck!

• HP ENVY all-in-one 24-n075na: HP Support Assistant

  Hello - I just bought a 24-n075na. HP Support Assistant repeatedly wants to update the following prodcuts
  
  "HP display OSD".
  "Intel Wireless Display.
  
  & then wants to restart.

  Hi@Lafrowda

  Thank you for visiting the HP Forums . One-stop shop for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  Assistant Support HP several times the same update driver. Is this fair?

  I will definitely help you.

  You can try the steps from the link below and check if that helps.

  http://HP.care/2dyipUE

  If this does not help, then uninstall wizard support from programs and features in Control Panel.

  Download the latest HP Support Assistant from the link below and check if it works very well.

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html

  Let me know if this helped

  Resolv_S

  Happy to help you. I work for HP
  
  Please click "Accept as Solution" if you feel my post solved your problem, it will help others find the solution.
  Click on ' Bravo Thumbs Up ' to say 'Thank you' to help!

• HP ENVY laptop - 15-k112tx: Bios Update HP support assistant takes too long to install. !!!

  I have a Hp Envy-15-k-112tx.
  System SKU-K2N90PA #ACJ

  BIOS Version/Date-Insyde F.34, 19/12/2014
  Name of operating system Microsoft Windows 10 single Home Language
  My Hp support assistant hangs during installation of the UPDATE of the BIOS from HP (Intel processors). I have run several times now, but every time it crashes on installation. How can I update my BIOS?

  Go to your Support and download page & save the BIOS. Then click Run.

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-15-K100-notebook-PC/7234894/model/7407332#Z7_3054ICK0K8UDA0AQC11TA930O2

• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• HP support Assistant has stopped working windows 8.1

  I use HP Pavilion 14-n059tx Notebook PC and upgrade to windows 8.1. I can't use HP Support Assistant. It says "HP Support Assistant has stopped working". Please give me the correct steps to uninstall and reinstall HPSA including the file to download.

  Hi MNFNaimem,

  Thank you for visiting the Forums HP's Support and welcome. I read your thread on your laptop and have the HP Support Assistant. Here is a link to uninstall the HP Support Assistant software. You can reinstall it here.

  I hope this helps.

  Thank you.

• HP ENVY laptop PORTABLE 15 - AH151: HP Support Assistant - support HP printers

  I think that the revamped support Assistant is great - especially for pilots where it checks your PC, rather than give you a list of updates to driver for your model, as the auditor of update driver old Web site-based.

  There a 'Add a device' but it does not find my printer HP DCP_J315W, connected wireless.

  Assistant Support supports printers?

  published on 08:07: typo

  New Envy 15-AH151sa
  More old Compaq Presario CQ71-320SA screwed up by free upgrade from Microsoft of Win7 for Win10

  Hello

  Yes, it is as shown:

  

  But your printer may not support this.

  Kind regards.