HP Envy 15 - q47002 i7: laptop overheating, does not recognize any USB. Even in the Bios.

Hello

I bought this product last year, so my warranty wore off.

My laptop is overheating and it is very slow at this point (even videos are not working well). I tried to clean it up but it was without result.  I want the game and computationally intensive applications, but I'm afraid of the motherboard or hard drive failure.

Now to the point. I can't install the new OS, any OS because this laptop doesn't have a DVD player and it doesn't recognize any usb 2.0 or 3.0.  I tried to change the options in the Bios and I tried to uninstall and install the drivers (they are up to date).

What should I do? I can't install a new system because of this problem, and I can't use anything more demanding than youtube which is really annoying since this laptop has good specifications.

I am currently running Windows 8.1 which I got when I made a purchase.

I hope someone answers!

Thank you.

EDIT: In the Device Manager it says device not installed with yellow exclamation point. By Usb or ext hdd. And it will not find the device-specific drivers. As I never need them on another PC or laptop.

Hi @HarunC,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your HP ENVY 15 t-4710HQ i7 Quad Core Notebook and questions with serveral fuctions works do not. I recommend to restore the default BIOS settings. You could restore the BIOS with this document by selecting the reload the default BIOS settings. In this way, it will look at the hardware installed on your laptop.

With the USB not recognized by Windows.  Here is a link to solve the USB connections.

I would like to uninstall everything cited first in the list of universal serial bus controllers.

Please note remove any and all USB devices and remove the memory card in the slot of the card reader. Disconnect all non-essential devices before you uninstall the controller Universal serial bus.

Restart your computer, and then insert the USB device.

You can try to use the Windows Update Troubleshooter to fix updates that do not come through Windows.  Please restart the laptop twice to make sure that all updates are completed!

Here is a link if you need to download drivers USB Intel for Windows. This is a utility to update.

Please let me know how it goes.

You can say thanks for trying to help by clicking on the Thumbs Up below! .

Thank you.

Tags: Notebooks

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