HP ENVY 15: Tap to click stops working

Similar Questions

• Fingerprint reader in my laptop HP Envy 15-j063 cl suddenly stopped working

  In my HP Envy 15 laptop fingerprint reader - cl j063 suddenly stopped working after 3 months of good work in Windows 8 operating system.

  I have tried all troubleshooting list Troubleshooting a (Windows 8) fingerprint reader

  but it does not help.

  I have updated the driver from the HP website and also using Recovery Manager, reinstalled SimplePass using Recovery Manager, update the BIOS...

  My first step was was restore system to a previous date (when the fingerprint reader worked correctly). It did not help.

  There is no list of"biometric devices" in Device Manager.

  There is no unknown device in Device Manager.

  Said control panel ' there is not connected to this computer... fingerprint readers '.»

  But it WAS and worked correctly for several months!

  Please help me solve this problem!

  I wonder if it is software problem or hardware problem...

  Hi SergeyPov,

  I see that you are having problems with your fingerprint reader on your laptop. I'd love to help you.

  You mentioned that you also updated the BIOS. After doing that you did that the fingerprint reader is always enabled in the BIOS?

  Another option would be to possibly check the connections related to the fingerprint reader. It may have a bad contact, or it is also possible that the Board is defective. See the link below that can help checking the connection.

  HP ENVY 15 Notebook PC and HP ENVY TouchSmart PC - Maintenance and Service Guide 15 laptop

  If you are still experiencing a problem, see the following link to download the driver and software from the OEM, but also take note of the limitations to functionality.
  Windows 7, 8 and 8.1 software WBF for validity sensors

  Also, here is the support page for the laptop that also has links to the drivers and other manuals.

  HP ENVY TouchSmart drivers for PC laptop 15-j063cl

  If after all this, you still have problems, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Let me know if this helped.

  Kind regards

• HP envy 6-1019nr sleekbook: cursor stops working

  I just bought a new hp envy 6-1019nr sleekbook today and I get a pop up on my screen with a square and a helping hand, with a red line through it. Then a red light to the left of the cursor on my laptop and the cursor stops working. I have tried everything to make it work again, but it won't. So, I have to stop it and turn it back on again to make it work. It happens just randomly! Help please!

  Hi @raynelle

  Welcome to the Forums of HP Support!

  I understand that you are having problems with your new laptop, and I'm happy to help you. Since you posted this a few days ago, it is possible that you have already solved, but otherwise, there are a few things you can try.

  First of all, this icon is not immediately or after a certain time after the installation of other software? If it appears after a few updates, then you could try a system restore.

  Using Microsoft System Restore (Windows 8)

  Another quick option is to call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.
  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  If you had to do you have someone on the line help you through this.

• Make a right click stops working after 3 weeks

  Brand new PC, Acer Aspire AXC600, Win 8 OS, processor Intel Pentium, mouse monitor set in motion, without a touchscreen.  Administrator (me) and two children use the same PC.  OS worked fine for burning two weeks in the period and then suddenly two child users right click function stopped working from the start screen.  Make a right click now behaves as if Vista OS.  Admin user retains full function to win 8 right click function.  Sound familiar to anyone?

  Hi Paul,.

  1. do you get an error message when you right-click in these two accounts?

  2 are you facing this problem when you access a particular program?

  3 have you ever done any recent software or changes to the hardware to the computer?

  You might face this problem because of the changes in the mouse settings. I suggest you to change the settings of the mouse for these two accounts once more and check.

  You can see the following article from Microsoft to change the mouse settings.

  Change the settings of the mouse

  http://www.Microsoft.com/enable/training/Windows8/change-mouse.aspx

  You can also see the following article for more information.

  Touch, mouse, & search

  http://Windows.Microsoft.com/en-in/Windows/touch-mouse-search-help#touch-mouse-search-help=Windows-8&V3H=winvistatab1

  It will be useful.

  Please post back with the State of the question and we will be happy to help you further.

• HP Envy dv6 7200 CTO: has stopped working

  Hello world.

  I have a problem with a stopped working error. When I opened the call of duty 4 Multipalyer and play for 5 to 6 minutes (sometimes up to 15 min) it give stopped working error (iw3mp.exe has stopped working). I use coolpad for the laptop to control heat. and I try these solutions:

  1 turn on the stereo mix

  2. put the socket for headphones

  3. put the microphone jack

  4.mssmp3. ASI-> mssmp3.bak

  and my problem not solved. Now what can I do with this error and my laptop?

  Thank you.

  HKN

  Hello;
  
  Let me welcome you on the HP forums!
  
  Sorry, but it's just a volunteer community support forum and we have no possibility for debugging problems with third parties (i.e., no HP) applications.
  
  For help with COD4, yout best bet is to see if the game provider has a support forum and post your concerns there.  You are more likely to help in this way.

  On an overheat, here are a few troubleshooting steps you can try: HP laptops - reduce the heat inside the PC to prevent overheating. HP® customer support

  Good luck

• HP Envy 5530: My scanner has stopped working

  My scanner has stopped working - it prints ok. I tried print & scan doctor to solve the problem but so far no luck. When conducting diagnostic tests, it gets stuck on check disk for hours and is unable to perform the full audit. I tried everything without success. Some of the messages I got: communication scanner cannot be established - inaccessible scanner. I tried enabling, but no effect. Please help me I am desperate.

  My scanner has stopped working

• Make a right click stops working after update 10.11.3

  Does anyone else know this? Nothing has changed in my system preferences. Thank you!

  Did you check the mouse preferences?

  Try the following:

  Reset the PRAM and NVRAM on your Mac.

  Repair the hard drive and permissions - El Capitan

  HD recovery start:

  Restart the computer and after the buzzer, press on and hold down the COMMAND and R until the menu screen appears.

  Repair

  When the recovery menu appears, select disk utility and press the continue button. Disk utility charges and select Macintosh HD entry indented from the list on the left.  Click the first aid tab in the toolbar... If disk utility reports any errors that have been corrected, then re-run first aid until no errors are reported. Wait until the operation is complete, then quit disk utility and return to the main menu. Select restart from the Apple menu.

  Now, download and reinstall OS X El Capitan 10.11.3 Combo Update.

• HP Envy 15 - 3040nr Sound stopped working

  Hello

  The sound on my hp envy 15-3040nr has just stopped working. I reinstalled the sound drivers, checked to see if the speakers have been disabled in Device Manager and used the tool to troubleshoot the system and security. None of them helped. Its also not working with headphones.

  Any help will be greatly appreciated.

  Hello

  Try the following.

  Download IDT Audio Installer on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56900.exe

  One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

  When you're done, shut down the laptop, unplug the AC adapter and then proceed to a "forced Reset" by holding down the power and time for 10 seconds.  When done, plug in the adapter.

  Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

  Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  'Speakers and headphones' left click once to highlight, and then click the Set Default button - check if you now audio.

  Kind regards

  DP - K

• Portege R30 - Touchpad left click or tapping in do not work

  Hello

  Left click or tapping in do not work.
  Tried to reinstall the driver or restart in safe mode, but it works only for 2-3 minutes and stops again.

  Hello

  Computer laptop additional AccuPoint support. Right?

  Go to control panel-> mouse-> device-> advanced features parameters settings
  Here, you will be able to change the setting for Accupoint as well as for the touchpad.
  I recommend to check all options that could affect the left-click or press

  But if you can exclude all software related issues (like the touchpad driver failure or wrong settings) and if you are not able to solve the problem by retrieving the unit while the problem might be related to a hardware malfunction of touchpad.

• HP ENVY laptop - 15-ae178ca: Second monitor stopped working after the automatic update of HP

  I use my laptop with a second monitor (HP Pavillion 22xw) connected by HDMI. It was working fine until yesterday (including yesterday it worked), when a message from automatic upgrade HP was shown to informing him that the system needs to be restarted. After that, my second monitor stopped working. The system will not identify it more. I tried another cable, I rebooted several times, I tried to update the specific Intel graphics driver, I tried to uninstall and install manually another (I can't get this one done, because when I run manually downloaded driver there is a message saying that I need to contact the manufacturer). Please notify that I need my second monitor is fully functional!

  Hello @MAlex_B,

  Thank you for visiting the Forums from the HP Support! The forums are a great place where you can find solutions for your problems, with the help of the community!

  I understand that you have a problem with the display and wanted to help you!  I see only after an update, the external monitor no longer works.

  Given that this problem happened recently, have you tried to perform a System Restore, to define the notebook to its previous working state?  If this does not work, have you tried to update the drivers of graphics Chipset and BIOS on the HP website directly?  You can find the drivers for you product here: drivers - HP's ENVY for laptop - 15-ae178ca

  Please post back with the results.  Let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• HP ENVY Phoenix 810: Tiles and charms stop working

  Tiles and charms stop working. When the tiles stops working (by clicking tile on causes Office Office window to scroll) and I could still access the charm of the research, I ran sfc/scannow as administrator. He showed a couple of corrupt files, he couldn't fix, but on reboot, the tiles and the charms worked again. Have experienced this on four times at this point.

  Seems to have started with the last Windows 8.1 update and is somehow related to the engine OneDrive of synchronization.  I hadn't used onedrive; started using it, and this mess. I disabled all settings onedrive pc and laptop and stopped using it. However, the message "Synchronization engine OneDrive" appears for no apparent reason, and then the tiles and charms stop working.  If I have Outlook and Foxfire open apps, they still work, and their open windows always appear in the toolbar at the bottom. All other app shortcut links that have normally pinned it disappear.

  When I try to shut down the PC, if I can do this via the charm of power, I get a message that it cannot be closed because the "Portrait Display Inc. app prevents close.» There is no such program indicated in the list of installed programs in Control Panel. I understand computer Googling there somehow integrated in the HP PC.

  It is a HP Envy Phoenix 810, with a monitor (not touch) HP, both purchased December 2013. 8.1 Windows running automatic updates; using McAffee All - Access AV, up-to-date. Standard desktop applications. No software of Dingo.

  I see that many other people have had this problem, used the approach of the sfc/scannow, with little lasting effect.

  Plnjmw, welcome to the forum.

  If you have configured the Windows system restore, I suggest go back to a restore point before you started having the problem.  This will tell you if the update is the problem.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• HP Envy 15t J045: pass Simple HP stopped working.

  Hey guys!

  I just got my new laptop (Hp Envy 15 j), and I used my reader of fingerprint for like a day or two and it has stopped working. Apparently there is no damage whatsoever, please all tracks on how can I fix?

  Nothing I've tried does not work!

  HI @Emeraldkweks,

  Welcome to the HP Forums!

  It's a great place to find answers and advice!

  You have the best experience in the HP forum, I would like to draw your attention to the HP Guide's Forums:

  Learn how to post and much more.

  I understand that you may have only your laptop a few days.  You set up and use the fingerprint reader, but now it has stopped working.

  You did all your Windows updates?

  Here is a link to Open the Windows Update troubleshooting tool that can help to find additional drivers.   Although it lists Windows 7 it does not work in Windows 10.

  Once launched, it should show a screen like this.

  

  Use the second "Background Intelligent Transfer Service" option, this should lead to an update of the 'Windows updates' force which cannot be automatically applied might solve some of these issues.

  Did you run the HP Support Assistant?

  Have you ran the Windows troubleshooting tool?

  Here is a link to HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting that should help you.

  If you still have a problem if you have created a restore point while it worked you can do a restore from the back at the time.

  Please let me know the results.

  Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as yourself. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

  
  

  To show recognition for my efforts, please click on the Thumbs Up icon below.

• Laptop computer VPCEB33FM implementing tapped and left click not working not

  I brought the laptop 4-5 months ago, and putting on listening and left click function stop, I tried to roll the driver and updated, the next day, it worked, but after maybe a week later it stopped working again. Can I get a what? Thanks for you response.

  Hello
  Welcome to the Forums of Discussion of the user.

  If you encounter problems with left click with your laptop, enter the properties of the mouse and move the buttons left and right. If the problem persists with the left main service will be necessary.
  http://eSupport.Sony.com/us/Perl/service.pl

  as for your question of tapping, you may have lost the touch pad utility, and default properties driver USB mouse from Microsoft he crushed.
  Reinstall the Notebook control and utilities to restore the utility to the touchpad.
  http://eSupport.Sony.com/us/Perl/SWU-do... group_id = 6

  Also, be sure to install the touch pad driver update to help with touch pad control.
  http://eSupport.Sony.com/us/Perl/SWU-do... group_id = 6

• Click force has stopped working

  Hi, I'm on MacBook Pro (15-inch, mid-2015, retina), freshly updated for Sierra, force click has stopped working.

  I have checked all the options, rebooted the system, still no clear sign of what is the problem.

  Does anyone have the same problem? How to check weather force/pad touch works well?

  Any suggestions what to do?

  A pointer more, I also started to use the new keyboard to work, but my memory then click force was working well.

  This is the Office Mac Pro forum. I asked that your post moved to the forum of laptop MacBook Pro or another appropriate forum.

• iTunes store stops working when I click on the store

  Hello, I am continuing windows 7 64 bit and I've just updated to 12.5.1.21 and my laptop says itunes has stopped working and I have to close the program after I click on the store. I can see my music and play but can't go to the store. Under details, he said:

  Problem event name:	APPCRASH
  Name of the application:	iTunes.exe
  Version of the application:	12.5.1.21
  Timestamp of the application:	57d32fa7
  Fault Module name:	WebKit.dll
  Fault Module version:	7602.1050.4.5
  Fault Module Timestamp:	57 c 12000
  Exception code:	c0000005
  Exception offset:	0000000000645e36
  OS version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033
  Additional information 1:	1761
  Additional information 2:	1761434aed254db142ae93beb247cc5f
  Additional information 3:	6ca 1
  Additional information 4:	6ca18a1a75b11fdbffdfc657fe0130df

  I tried redownloading/install and repair and restart my cpu, but nothing seem to help.

  Thank you

  Hello bigeasy19,

  Thank you for contributing to the communities of Apple Support.

  It seems that iTunes quits unexpectedly on your PC after updating to the latest version. Reinstalling and repairing the app are good steps, and we can offer some additional troubleshooting to help solve this problem.

  Then follow the method on this page to narrow down the cause of the problem: Fix unexpectedly closes or launch questions in iTunes for Windows.

  Best regards.