HP envy 6-1019nr sleekbook: cursor stops working

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• Fingerprint reader in my laptop HP Envy 15-j063 cl suddenly stopped working

  In my HP Envy 15 laptop fingerprint reader - cl j063 suddenly stopped working after 3 months of good work in Windows 8 operating system.

  I have tried all troubleshooting list Troubleshooting a (Windows 8) fingerprint reader

  but it does not help.

  I have updated the driver from the HP website and also using Recovery Manager, reinstalled SimplePass using Recovery Manager, update the BIOS...

  My first step was was restore system to a previous date (when the fingerprint reader worked correctly). It did not help.

  There is no list of"biometric devices" in Device Manager.

  There is no unknown device in Device Manager.

  Said control panel ' there is not connected to this computer... fingerprint readers '.»

  But it WAS and worked correctly for several months!

  Please help me solve this problem!

  I wonder if it is software problem or hardware problem...

  Hi SergeyPov,

  I see that you are having problems with your fingerprint reader on your laptop. I'd love to help you.

  You mentioned that you also updated the BIOS. After doing that you did that the fingerprint reader is always enabled in the BIOS?

  Another option would be to possibly check the connections related to the fingerprint reader. It may have a bad contact, or it is also possible that the Board is defective. See the link below that can help checking the connection.

  HP ENVY 15 Notebook PC and HP ENVY TouchSmart PC - Maintenance and Service Guide 15 laptop

  If you are still experiencing a problem, see the following link to download the driver and software from the OEM, but also take note of the limitations to functionality.
  Windows 7, 8 and 8.1 software WBF for validity sensors

  Also, here is the support page for the laptop that also has links to the drivers and other manuals.

  HP ENVY TouchSmart drivers for PC laptop 15-j063cl

  If after all this, you still have problems, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Let me know if this helped.

  Kind regards

• HP Envy dv6 7200 CTO: has stopped working

  Hello world.

  I have a problem with a stopped working error. When I opened the call of duty 4 Multipalyer and play for 5 to 6 minutes (sometimes up to 15 min) it give stopped working error (iw3mp.exe has stopped working). I use coolpad for the laptop to control heat. and I try these solutions:

  1 turn on the stereo mix

  2. put the socket for headphones

  3. put the microphone jack

  4.mssmp3. ASI-> mssmp3.bak

  and my problem not solved. Now what can I do with this error and my laptop?

  Thank you.

  HKN

  Hello;
  
  Let me welcome you on the HP forums!
  
  Sorry, but it's just a volunteer community support forum and we have no possibility for debugging problems with third parties (i.e., no HP) applications.
  
  For help with COD4, yout best bet is to see if the game provider has a support forum and post your concerns there.  You are more likely to help in this way.

  On an overheat, here are a few troubleshooting steps you can try: HP laptops - reduce the heat inside the PC to prevent overheating. HP® customer support

  Good luck

• HP ENVY 15: Tap to click stops working

  Tap to click stops working after the computer goes to sleep. It worked fine until about a week ago. Scrolling and swiping still work just fine, I just manually left click as it will not respond to tapping. If I restart the computer, it works perfectly again until I close the laptop and reopen, date on which it will no longer work. What can happen?

  Hello

  As soon as you remove the Synaptics software, Windows will load a generic driver that will give you the basic functionality (pointer control, click right and left etc.) until you reinstall the other packet of synaptics.

  DP - K

• HP Envy 5530: My scanner has stopped working

  My scanner has stopped working - it prints ok. I tried print & scan doctor to solve the problem but so far no luck. When conducting diagnostic tests, it gets stuck on check disk for hours and is unable to perform the full audit. I tried everything without success. Some of the messages I got: communication scanner cannot be established - inaccessible scanner. I tried enabling, but no effect. Please help me I am desperate.

  My scanner has stopped working

• HP Envy 15 - 3040nr Sound stopped working

  Hello

  The sound on my hp envy 15-3040nr has just stopped working. I reinstalled the sound drivers, checked to see if the speakers have been disabled in Device Manager and used the tool to troubleshoot the system and security. None of them helped. Its also not working with headphones.

  Any help will be greatly appreciated.

  Hello

  Try the following.

  Download IDT Audio Installer on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56900.exe

  One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

  When you're done, shut down the laptop, unplug the AC adapter and then proceed to a "forced Reset" by holding down the power and time for 10 seconds.  When done, plug in the adapter.

  Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

  Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  'Speakers and headphones' left click once to highlight, and then click the Set Default button - check if you now audio.

  Kind regards

  DP - K

• HP ENVY laptop - 15-ae178ca: Second monitor stopped working after the automatic update of HP

  I use my laptop with a second monitor (HP Pavillion 22xw) connected by HDMI. It was working fine until yesterday (including yesterday it worked), when a message from automatic upgrade HP was shown to informing him that the system needs to be restarted. After that, my second monitor stopped working. The system will not identify it more. I tried another cable, I rebooted several times, I tried to update the specific Intel graphics driver, I tried to uninstall and install manually another (I can't get this one done, because when I run manually downloaded driver there is a message saying that I need to contact the manufacturer). Please notify that I need my second monitor is fully functional!

  Hello @MAlex_B,

  Thank you for visiting the Forums from the HP Support! The forums are a great place where you can find solutions for your problems, with the help of the community!

  I understand that you have a problem with the display and wanted to help you!  I see only after an update, the external monitor no longer works.

  Given that this problem happened recently, have you tried to perform a System Restore, to define the notebook to its previous working state?  If this does not work, have you tried to update the drivers of graphics Chipset and BIOS on the HP website directly?  You can find the drivers for you product here: drivers - HP's ENVY for laptop - 15-ae178ca

  Please post back with the results.  Let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• Fan of 7214nr HP DV6 Envy stop working!

  Hello

  I have a HP DV6 Envy 7214-nr. It is a nice laptop. recently the fan stop working. I mean his work at first boot and then its only funtion to speed very very slow and barly... .barly you can hear it working. not like some months ago.

  usually, I heard the noise of the fan when I play games and generally it works charger if I turn on HP CoolSense. Games become very slow after the first 4 minutes and I can't hear the fan working not at all, and I can't smell even fan works when put my hand near the vents. When I restart my laptop I got this error:

  Hi there @shadad,

  Thank you for visiting the Forums HP's Support and welcome! It is an excellent site to find answers and ask questions. I looked into the issue that you mentioned in your post on the Forums of HP Support. I understand that your fan does not work on your HP dv6-7214nr Notebook PC ENVY , and you receive an error message at startup upward.

  Please take a look at this document, called System fan (90 b) error message at startup. You will find that the document said to try the following steps when you receive an error stating that "the system has detected that a cooling fan does not work correctly.

  To resolve this error, follow these steps:

• HP ENVY Phoenix 810: Tiles and charms stop working

  Tiles and charms stop working. When the tiles stops working (by clicking tile on causes Office Office window to scroll) and I could still access the charm of the research, I ran sfc/scannow as administrator. He showed a couple of corrupt files, he couldn't fix, but on reboot, the tiles and the charms worked again. Have experienced this on four times at this point.

  Seems to have started with the last Windows 8.1 update and is somehow related to the engine OneDrive of synchronization.  I hadn't used onedrive; started using it, and this mess. I disabled all settings onedrive pc and laptop and stopped using it. However, the message "Synchronization engine OneDrive" appears for no apparent reason, and then the tiles and charms stop working.  If I have Outlook and Foxfire open apps, they still work, and their open windows always appear in the toolbar at the bottom. All other app shortcut links that have normally pinned it disappear.

  When I try to shut down the PC, if I can do this via the charm of power, I get a message that it cannot be closed because the "Portrait Display Inc. app prevents close.» There is no such program indicated in the list of installed programs in Control Panel. I understand computer Googling there somehow integrated in the HP PC.

  It is a HP Envy Phoenix 810, with a monitor (not touch) HP, both purchased December 2013. 8.1 Windows running automatic updates; using McAffee All - Access AV, up-to-date. Standard desktop applications. No software of Dingo.

  I see that many other people have had this problem, used the approach of the sfc/scannow, with little lasting effect.

  Plnjmw, welcome to the forum.

  If you have configured the Windows system restore, I suggest go back to a restore point before you started having the problem.  This will tell you if the update is the problem.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• HP Envy 15t J045: pass Simple HP stopped working.

  Hey guys!

  I just got my new laptop (Hp Envy 15 j), and I used my reader of fingerprint for like a day or two and it has stopped working. Apparently there is no damage whatsoever, please all tracks on how can I fix?

  Nothing I've tried does not work!

  HI @Emeraldkweks,

  Welcome to the HP Forums!

  It's a great place to find answers and advice!

  You have the best experience in the HP forum, I would like to draw your attention to the HP Guide's Forums:

  Learn how to post and much more.

  I understand that you may have only your laptop a few days.  You set up and use the fingerprint reader, but now it has stopped working.

  You did all your Windows updates?

  Here is a link to Open the Windows Update troubleshooting tool that can help to find additional drivers.   Although it lists Windows 7 it does not work in Windows 10.

  Once launched, it should show a screen like this.

  

  Use the second "Background Intelligent Transfer Service" option, this should lead to an update of the 'Windows updates' force which cannot be automatically applied might solve some of these issues.

  Did you run the HP Support Assistant?

  Have you ran the Windows troubleshooting tool?

  Here is a link to HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting that should help you.

  If you still have a problem if you have created a restore point while it worked you can do a restore from the back at the time.

  Please let me know the results.

  Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as yourself. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

  
  

  To show recognition for my efforts, please click on the Thumbs Up icon below.

• Aero stopped working on HP Envy 14-1000

  Aero worked fine until a couple of days and now it has stopped working.  I don't think I did anything that could have messed up.

  I use Windows 7 64-bit on an HP Envy 14-1000.

  I ran the resolution of problems in the customization of Windows menu, and it came with nothing.  I ran FixIt's online tool that Microsoft provides and he told me that my 'graphics card does not support the required display settings."  It's an ATI Mobility Radeon HD 5650.  Of course he can't stand because he has worked since I the machine several years ago.

  I've updated the video drivers both using the HP Support Assistant and manually and am currently using the reference AMD 9.2 drivers.

  I ran the last DirectX User runtimes to ensure that my directx is not defective and it is fine.

  Finally, the steam (gaming service) notes my Version of the DirectX driver as 8.5.6.31854.  Don't know if it's relevant, but it seems that maybe why Windows is not a DirectX 9 compatible card.

  Any help is appreciated.

  So, apparently, it's the basic of DisplayLink software.  I tried to start a game of twice as much steam and both times it crashed (so I thought it would look if same Aero does not display properly).  After the second accident, however, Windows popped up an error message saying that the basic of DisplayLink software crashed and that there is an update that fixes this particular bug.  I went to the website, installed the update and it fixed Aero.

  Hope that helps someone.

• Audio HP Envy 3033CI has stopped working

  I am running Windows 7 Home Premium 64 bit on a laptop HP Envy 3033. The audio has suddenly stopped working. This happened right after an update of Windows, although that could be a coincidence. I tried to use the troubleshooter in Windows for sound and used the Recovery Manager to reinstall the audio driver, but nothing has worked. No sound through speakers or headphones. Everything looks like it should work, but it is not. Computer is still under warranty.

  No audible response in the installer, so I'll try the repair of the equipment. Thanks for your quick response!

• HP envy 100 apps stopped working

  I have the hp envy 100, it worked after setting up, but after a few months of use the apps stopped working for some reason. I checked everything I could think of, but nothing worked, still no use of apps. Can someone help me? Note: using windows 7, any changes made to the system before the problem occurred.

  Problem fixed by making the updates, now the applications work correctly.

• My cursor Touchpad stop working.

  I have Toshiba laptop, Satellite C-650-01W.  Cursor Touchpad stop working. How to get back to work?

  Hello

  Thanks for the reply.

  Glad to know that the problem has been resolved. If you have additional questions about Windows, please post your questions in this forum.

• HP envy 15: fingerprint reader stopped working

  F-Reader has suddenly stopped working.

  Please guide.

  Kind regards

  Dieudonné

  Hello @tousif18,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

  I read your post about the fingerprint reader and wanted to help you!

  For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:
  How can I find my model number or product number?

  In the meantime, have you recently installed updates?  Have you tried to perform a System Restore, to define the notebook to its previous working state?  You can also try to review the following document and let me know how it goes:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!