HP Envy 17 built-in screen went black after system updates.

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  Hi Scoutmaster316,

  Welcome to the Community Forums of Lenovo!

  You will need to restart the system in safe mode.

  There is the only option to boot your situation is down to the system startup

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  Solid Cruver

• Desktop screen went black after a software update from Windows.

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  Hello CarlosBrown_1953,

  Thanks for your post.  We will start your computer in Safe Mode with network then go to your computer manufacturer's website and download / install the latest video driver for your computer.  Once installed, you will probably have to restart and test.  Please let us know the results.

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  If someone calls me, I can take the call. But immediately, the screen went black.

  I can't switch the call to the speakerphone. After random seconds, to switch screen might look for a second glance, and then the entire screen turned black.

  Although it is black screen, I can't do anything, including trying to drag up to close current app/call.

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  Hello, Yes,.

  Is this the same problem as described here:

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  Discussion on how the screen turns black during a regular call, it is impossible, for example, to listen to a call and to have the keypad remains lit, so you can press the right numbers while dealing with an automated reception, was doing phone banking, or using any other system that relies on automated messages.

  The problem came down to how some people take their phone (especially when trying to listen to the guests and press the right button at the same time).  The solution has been to hold the phone differently.  So my question would be whether the phone is blacking out because of the very special combination of things happening in your scenario, or is it blacking out because you're online and proximity sensor of the phone thinks you're holding it to your ear (and think that when you do this, you want to have blackened keypad).

• iPhone screen went black

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  It may be a hardware problem. If it is a software problem, then a hard reset will solve it. Press and hold the power button (also known as the Sleep / Wake button) and the Home button for at least 10 seconds. If the Apple logo appears on the screen, it's a software crash.

• Screen went black.

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  Hmm...

  Apple wouldn't ever to someones iPad so do not put in the apple id info.

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• My MacBook 2015 12 "retina screen went black, all this experience?

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• I was running Mozilla firefox on my computer until two weeks ago. At that time, the screen went black and now I am not able to use it.

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  Hello

  I suggest that you view in Mozilla Firefox community because there seems to be a Firefox problem.

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  Some examples of the problem:

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  "I get an error"Unable to load XPCOM". I know that I can reinstall Firefox, but how do I save my favorites?

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  'Error message cannot open the XPCOM and impossible to open ALL pages '.

  https://support.Mozilla.org/en-us/questions/1006494

  Here is a YouTube video on fixing this error:

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• HP Photosmart 7515: Touch screen went black

  Printer works very well at the outbreak of the computer,

  but the touch screen went black, permanently.

  No matter how much I press, it stays black.

  I disconnected and reconnected.

  Downloaded a new driver that allows me to trigger the scan of the computer,

  but I can't fax.

  Is this a driver problem, a hardware problem...?  Don't know which firmware is.

  Hi @lenny15,

  Thank you for visiting the Forums from the HP Support! I understand the touch screen on your HP Photosmart 7515 is completely black, you are able to print from the computer, but can not access the front control panel.

  I would like that perform you a Hard Reset on the PS 7515:

  1. disconnect all cables and cards of memory in the printer. Unplug the power cord, directly from the back of the printer when the printer is still on.

  2. unplug the other end of the power cord.

  3. If there is a power supply on the power cord, disconnect one end and reconnect it.

  4. at the end of 60 seconds, plug it directly into a wall outlet (not a surge protector or battery backup because they can cause the printer to lose over time basic functionality).

  5. connect the power cord to the back of the printer.

  6. the printer should automatically power back upward. If not, turn it on with the power button.

  7. try to make a photocopy (if your printer is a printer all in one) before you connect the cables from the printer.

  8. connect the other cables needed to the printer.

  If after the hard reset, you are still not able to access the Control Panel, I suggest that call you our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  I hope this helps!

• I typed the letter e in the search box on the start menu, press ENTER. The screen went black. Press ESC, nothing, then ctrl + screen esc returned a second then went black, once again, then crash! What have I done?

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  Hey Mike,

  I'm unable to reproduce successfully what experienced you. Does this occur at any time using the computer?
  One thing, you can try to get more information about what happened to check the event viewer.
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  For more information on what to look for in the event viewer, you can look at this article:
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  Can't wait to hear back on your part.

• Pavilion HP dv9925nr screen went black

  Hi all... Hope someone can help me.

  I have a laptop hp pavilion dv9925nr the screen went black. I did a double screen and it works fine. After having done my research opinion just the screen is not good. I bought a new screen to replace but need to see a video on how to replace the screen. If anyone can help me I will appreciated. Thanks in advance

  Jevito81 wrote:

  Hi all... Hope someone can help me.

  I have a laptop hp pavilion dv9925nr the screen went black. I did a double screen and it works fine. After having done my research opinion just the screen is not good. I bought a new screen to replace but need to see a video on how to replace the screen. If anyone can help me I will appreciated. Thanks in advance

  Try this:

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  Remember that Google is your friend here when searching...