Envy 15 j111tx: fingerprint sensor does not work

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• Tecra A11 - 11L - fingerprint sensor does not work

  Hello
  I had a problem with my Tecra laptop. The fingerprint sensor does not work since yesterday. It also disappears from the hardware Manager. I tried to reinstall the utility, but the setup.exe will not run successfully. When I try to install the utility directly from the amd64 Directory installation will be successful, but the software is unable to connect to the fingerprint sensor. I also tried to install the original Windows image, but the sensor does not work.

  You have any ideas?

  Berst cordially
  Thunder1988

  You can try a BIOS update and set the default BIOS. If it still does not appear in Device Manager, the player is maybe defective or there is a connection problem. I'm guessing that the laptop is still under warranty, you may have to send the laptop to a Toshiba repair center.

• The fingerprint sensor does not work

  Hello, I have reset windows on my laptop and the fingerprint sensor does not work, windows recognize the sensor, but in the Device Manager, windows says there is a problem with the sensor, "this device does not work properly because Windows cannot load the drivers required for this device. (Code 31) »

  Thank you for your attention

  I finally found the problem reset the pc thanks for your attention somehow

  Good day.

• HP DM4-2070US fingerprint sensor does not work

  I have a HP DM4-2070us, and the sensor does not work. I reinstalled Win 7 Pro 64 bit with all the drivers of HP and all updates from MS, but the HP Simplepass software will not recognize the drive. I uninstalled the driver and Simplepass software and reinstalled both using all versions listed for my model on the support page of the HP drivers. The drive is correctly listed and shows installed in Windows 7 Device Manager. I installed another unit of material Validity Sensor and still the same issue.

  Yes, so apparently the software downloads & driver from HP support was insufficient to restore the function of sensor of fingerprint on top a new installation. It's a machine on which someone had partitioned and formatted the drive. I cloned the drive from an another DM4-2070us with the original configuration of the software and then it worked. Thanks for the suggestion.

• Tecra A8 fingerprint sensor does not work correctly

  I bought a laptop Tecra A8 which has as security option touchchip fingerprint coprocessor. He worked only 8 days and then have not read my fingerprint. By device mananger I uninstalled and reinstalled drivers auotomaticlly and was the message to the device mananger "working properly", but it does not work! I tried to fix its software in the control panel (programs), but it dose not work again.
  What is your suggestion?

  Hello

  I Don t know what software you have installed on your system and how is your configuration, but if you've already tried this steps you mentioned while it should the next step be a full recovery from your system with the recovery media that shipped with your machine.

  Don t forget to back up your data on external media. ;)

  By the way: If the recovery does not help, then you should contact a local servicepartner since you have warranty on your machine.

  If you really want to find one in your country then click here:
  http://EU.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT

  Welcome them

• fingerprint sensor does not work for my iphone 16 6 GB pls help how to solve this problem?

  I have iPhone 6 grey 16 GB of model space suddenly my fingerprint sensor no longer works.

  When I try to set touch id always displays "failed please go back and try again".

  Please guide how to solve this problem.

  The warranty expired 3 months ago

  See this support document to help solving the problems of contact ID. If all else fails, then make an appointment at the Genius Bar from the Apple Store supplier or Service Center authorized Apple closest to have the material examined. They will explain your options.  Use touch on iPhone and iPad - Apple Support ID

• Tecra A9 - fingerprint sensor does not work

  My Tecra A9 is less than 2 weeks old. The first day, the fingerprint sensor worked for a few hours. I registered three fingerprints. Since then when I drag my finger, 99% of the time it does not recognize or gives a message 'too short', although I followed the steps in the tutorial.

  There is a window where you can test the fingerprint sensor trying to drag prints. I asked the other two persons, of different ages and gender, to try it, but very rarely is he not successfully registered printing.
  My call to the support wasn't very helpful because I was threatened with charges of £35 if they find nothing wrong with the hardware. As a normal user, is not what it says on the Tin.

  Has anyone had the same problem and managed to resolve it. If so, how? If not, are there other people in the same situation?

  Hello Assa

  It's very strange. I didn't notice any problem on my Tecra. Please start Fingerprint Control Center and check the first option that it fingerprints. Under registration or change fingerprints, you will find option run interactive tutorial with exact explanation how to use the fingerprint sensor and your fingers correctly.

  To be honest, I do not think you have a hardware or software problem, but you must be careful how you drag your finger.

• fingerprint sensor does not work in protected toshiba z830

  Fingerprint log on does not appear while loading win 7.

  I get the message "failed to connect to sensor" by clicking on the shortcut for the fingerprint reader.
  I downloaded the latest driver on the toshiba site.
  Thank you.

  Go to start-> type devmgmt.msc-> press on enter. Make sure that the device is not in the list. If not, contact Toshiba support - it may need a replacement.

• my laptop computer vpcsb16fg prints print sensor does not work

  I have sony vaio vpcsb16fg notebook and his impression fingerprint sensor does not work as I had sony remote India too but I was told that my laptop is having hardware problem, help and how this problem will be corrected.

  Hello Verhoeven.

  Try following the steps below and check if it works:

  Download and install the driver of fingerprints from here: http://download.sony-asia.com.edgesuite.net/vaio/downloads/Win7Original/20111Q/VPCSB/AUDFPD-00243103...

  Then, reinstall software TrueSuite software VAIO Care following all the steps here: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1017143

  Then, try to register a fingerprint and check if it works.

  Then, perform a restore of the system to an earlier time when it worked very well: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1003813

  Then, perform a full system recovery to restore your computer to factory settings. Restart the computer, keep pressing the F10 key continuously, press on enter key at the start of editing option, Recovery Wizard, select start and click on ignore VAIO Care rescue (if you do not want to back up data) to start the system recovery process.

  Note: It is necessary to backup all data before performing the system recovery as it erases everything from the computer.

  If the problem persists, contact Sony support team in your country to start the service: http://www.sony.net/SonyInfo/Support/

  Note: If my post answered your question, please mark it as an "accepted Solution".

• Tecra M5: print fingerprint sensor is not working properly because a drink was spilled on the keyboard

  My finger print sensor does not work correctly as a drink was spilled on the keyboard. While booting, it automatically "fails" 5 times in a row (without any attempt to slide a finger), and then by default at the entrance of password to boot the disk hard machine.

  This is not a problem and all I want to do is disable the finger print sensor, but cannot work out how to do this. I tried to uninstall the driver, who seemed done without any problem, but during the reboot, the sensor still seems active, and always goes through the same process.

  Everything else works fine and it's just a minor niggle, but I would like to delete the gene of it me beep 5 times then it does its thing.

  Can someone tell me how I turn it off completely?

  Thank you.

  Did you remove the fingerprint software? If Yes check if some unknown device is listed in Device Manager. Please post the result.

  Maybe you can try to disable this unknown device and it will not be recognized as new hardware every time when you start the laptop.

• Even after the installation of the fingerprint scanner Scan fingerprint driver does not work

  I have hp pavilion dv6 7012tx and she was pre installed with windows 7, but now I have installed in windows 8 and my fingerprint reader does not work. I have installed finger print driver but its still does not, please help me.

  Thank you!!!

  Hey, I got it to work for me. Read what I posted in another thread

  (page 3) and see if it works for you also.

  http://h30434.www3.HP.com/T5/notebook-operating-systems-and-software/HP-J070CA-Windows-8-1-validity-fingerprint-reader/TD-p/3025495/highlight/true/page/3

• (SimplePass) fingerprint reader does not work or missing? (Windows 8)

  Hey guys,.

  I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

  If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.

   

  

   

  THX

  Hope it will be useful.

  THX

• Pavilion dv6 Validity Sensor does not work

  Hello..

  I reinstalled my Pavilion dv6-3300se, reinstall all drivers. But there is a problem. Validity sensor does not work and SimplePass Identity software is not found, even if I can find (DDK validity sensors) (default programs). I reinstalled it milion times but no use of it.

  Althouth I downloaded the latest version from the support page of the drivers on the HP website for my HP Pavilion dv6-3300se, validity sensor no longer works

  NEED HELP FAST

  Hello

  An option to try and install the latest version of SimplePass on the link below.

  http://www.EgisTec.com/websitedownload/patch/BioExcess/RELEASE7.1BUILD5.9%20BIOEXCESS7.1B5.0-HP.zip

  It is a zipped file.  If you do not have an extraction utility installed, download and install 7-Zip , which can be used to open it so that you can run the installer - just click with the right button on the zipped file, select 7 - Zip, select extract files and click OK. Setup for SimplePass located in the newly extracted folder.  Once the installation is complete, restart the laptop.

  Kind regards

  DP - K

• Fingerprint reader does not work after the laptop awakens from his sleep.

  Pavilion DV6-6c15nr

  Windows 7 Home Premium

  Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

  Hello

  Uninstall the software and current driver for the fingerprint reader.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the latest driver from here.

  Download and install the latest version of the software from here.

• HP envy 15-j067cl Simple Pass does not work

  Just bought Envy 15-j067cl yesterday with the fingerprint reader, which I've never used it before.  I did all the updates of Windows 8 and then upgraded to level to Windows 8.1.  I uninstalled Norton, using the removal tool, because I have a current subscription for other security software.  I tried to find a way to implement the Simple collar, which is what I understand how to set it to use my fingerprints.  I was unable to put in place.  I checked for Validity Sensor Device Manager and saw the yellow exclamation with this message:

  "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "

  I checked this site, saw a suggestion for drivers of HP recovery, so I did it and now the validity sensor does not show in the Device Manager.  It shows only as "unknown device - another device."  How can I fix it?

  Hello

  First, if you haven't already done so, install the driver from Chipset 8.1 on the following link.

  Chipset Driver - Windows 8.1

  When this has completed, restart the laptop.

  Then see if you can install the following Validity Sensor driver.

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63418.exe

  Kind regards

  DP - K