HP Envy 17 t battery problem (2nd time to post this problem)

had some problems with my laptop battery. I had to replace the power supply just now because the small plug on the end of the laptop broke. I replaced it with a compatible, but slightly higher output, auto control replacement for HP charger. Shortly after replacing the battery stopped charging when the computer was in. I could charge the battery when the computer was turned off and run at full performance when no battery has been implemented. With the battery, I ran the Diagnosticc f2 twice, once plugged and unplugged once.

The results:

[connected] = diagnosis finished: battery has failed, replace error codea huge string of numbers and letters

[unplugged]] = diagnosis finished: battery calibration required [long error code injection] different error code

I progressed to the calibration, which required the laptop to be plugged and after running for about 15 minutes, the calibration has failed and said a "software ERROR code: [string]" and refused to calibrate it.

I replaced the battery once at the own expense because appearently my warranty (not expired) and even face the charge cord, not cover replicated the issure, which I was unable to find by anyone else in the forums. The battery error has occurred for two batteries.

So I need to know a few things:

(1) is it a hardware problem or software?

(2) is it repairable?

(3) why is this happening?

(4) is any repair covered by my warranty (standard)?

Hey Admiral_B,

Electricity does not exactly that way. Devices don't just "take what they need." The power through the entire notebook not only the battery. The adapter provides power to the laptop directly, it does not first through the battery, the battery is an endpoint like other material.

Lower voltage is safer but can cause performance problems. Higher voltage can damage the equipment.

Think of electricity like water: the voltage is equivalent to the pressure. Amperage of the total volume, or the amount of electricity used. Watts are the speed at which electricity flows.

I'm not trying to sound like I'm an electrician. I understand that electricity is quite complicated, but if you wish you can read more about this here: understanding electric reading-Watts, amps, Volts and Ohms.

Basically, what it boils down to is your laptop and work to ensure that we cover all the bases that we need to use an adapter that is designed for your laptop. The adapter AC - c23 has support for many laptops, but the ENVY 17 t isn't one of them.

You have already replaced the battery and the problem started after the change of the adapter. I would think the process of deductive reasoning tells us that the adapter is the question, or the motherboard. If the motherboard is the problem, it is possible that the question is a coincidence for the moment with the adapter has been replaced, but is more likely to result from the use of a higher output adapter.

I suggest you contact the services options HP support by phone. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click on the following link to get help from your region number: phone help around the world.

Thank you.

Tags: Notebooks

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