HP ENVY 4500: New ink dry

HP 61 INK - I tend to stock up on top of the ink so I don't miss. Or directly from HP or staples. This is the second time that I reported this. The last time a person at HP took care of me. Four new black ink HP 61 basket are DRY during use. The two double boxes are dated April 2016. I don't understand how this happens. I unpacked one at a time, all four are dry, I tried them in both printers. I have Envy 4500 and HP 1000 printers. Then, I tried the replacements that you sent a few months back, they work fine. Please help me.

Hi @1fmgsr,.

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

Kind regards

Tags: HP Printers

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