HP Envy 4500: New black print cartridge

Hello

I'm new to the forum but I really need help, and I can't get any support online via the HP Web site.

I bought a new HP Envy printer 4500 July 1. Being a writer, I do a lot of printing so I usuaully buy HP 61XL cartridges. I used the cartridge supplied with the printer but when I installed a new, it gives me this error message: "the installed cartridges are not intended for this printer.

I can't use XL cartridges? It is a new cartridge, so I don't think that the cartridge itself is damaged.

Wells Sharolyn

The HP SureSupply site indicates your desire 4500 supports 61XL cartridges.

The troubleshooting in the here document steps can help resolve the error on your black cartridge 61XL cartridge.  In particular, see steps 3 to 6.

Tags: HP Printers

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