HP Envy 5530: Printer not found

Hello

I used to have a photosmart HP and it worked fine, but after a period of non-use, it is not found by my computer. Because she had no insurance, I was able to exchange for a want 5530 e - all - in - one.  However, despite the many attempts at opening up, this new printer is not found by my Mac pro, or my Samsung Mini.

All three devices are correctly connected to the same wifi (BT Home Hub 3 router), but the printer is not found. When I printed the Network Configuration Page, it says "network - ready status" etc.

Please could you help, thank you!

Hi @DollisHiller

I want to help you get your mac and Samsung to see your replacement printer. On the front screen of the printer please press the wireless icon. There are 4 icons in the upper part, the wireless is the second from the left. In the Menu arrow until settings wireless advanced. I would like to disable IPV6, arrow down to IPV6, and then select OFF.

I saw the IPV6 interferes with the Hello Protocol several times, often time turning off this feature will solve the problem and allow the Mac to see the printer on the network. Once IPV6 is disabled try to add the printer again.

If the problem persists, we will try to do a cycle of power supply, computer and printer.

Follow these steps to turn off the router, Apple and the printer device.

Tags: HP Printers

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