HP Envy 5530: Printer not closing

Sometimes the printer will not stop. I press the power button / stop and it will work for cut you during a certain time and then freezes. Then I have to unplug it to stop it. This happens more often than otherwise.

Hello @Rocky4052,

Welcome to the Forums of HP Support!

I would like to help you today to solve the problem of response of power button that you experience when you try to stop your HP ENVY 5530 e-all-in-one printer. This problem may be due to a problem power or a problem of programming within your printer Firmware. Can I please you follow the steps below to isolate this problem and fix it.

Step 1: Check of power:

Please plug your printer directly into a wall outlet for power. Power strips and surge protectors can cause your printer not responding correctly. Once your printer is plugged directly into an outlet please test. If the problem persists, proceed to the next step.

Step 2: Perform a power reset:

  1. Turn on your printer
  2. With the printer on , please unplug the power cord to the back of your printer
  3. Leave the power cable disconnected for 60 seconds
  4. After that 60 seconds plug back power cord in
  5. Your printer should start up on its own

Once the printer lights please test your machine to make sure it works. Should everything work properly please press the power button on your printer to powercycle the machine and check if your computer turns off as per normal. If "closing" issue persists, proceed to the next step.

Step 3: update Firmware:

The Firmware is the internal programming in your printer. Is there an internal corruption in your printers Firmware, it can cause performance within your product. Therefore, I would like to confirm that your HP Envy runs the latest version of the Firmware. Please click here to download the last Firmware update. Once the download is complete, please follow the guests to the screen to 'send' the Firmware for your printer. Once the Firmware in your HP Envy also attested to date please test your machine. Once you confirm that your machine is running according to the normal, please use the power button on your printer to powercycle the machine. If the "closing" issue persists, please proceed.

-Source

Please reply to this message with the result of your troubleshooting. If the problem continues then a Semi full Reset programming may need to be performed on your machine. I can't wait to hear strings attached good luck!

Tags: HP Printers

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    Reference, Page 85: 5530 HP Envy eAIO User Guide

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