HP Envy 17 J11tx: Capricious USB Ports

Similar Questions

• HP Envy Phoenix before 4 USB ports

  I don't like to sound stupid but I just got my new Phoenix envy at full load, and it is supposed to have a player of 15-in-1 memory card and 4 USB ports on the front panel. Everything I can see I have a Blu - Ray optical media player. There is a panel that I don't see? The long Panel on the front (where it says want TO) is not a business.

  Please help, I think I'm missing something! There are two USB ports on top, but none of the others are present to the front or sides.

  Hello

  Look immediately under the expansion bay about a third of the way on the front Bezel. There should be a panel with a lip, I have a red light immediately over the lip on my case. Enter the lip and down the Panel. The card reader and USB ports are behind the sliding panel.

  Jaco

• HP Envy x 360 (M1V68UA): USB Ports all failed - resembled HW failure, but resolved by reinstalling a driver

  This post is an explanation of the complete absence of the laptop (2.0 & 3.0) USB ports and the later hotfix.

  Suspecting a hardware failure, I ran the Diagnostics UEFI and received confirmation of a default by a character 27 failure code.  This type of information is supposed to be useful to someone, but I couldn't find any documentation on this failure on the Web code and technician HP customer care has never offered an explanation.  The ID of the failure, I received was:

  0GF87X-7NW88A-GXGJMF-8D3Q03

  I made arrangements to ship the laptop to HP repair, but while waiting to receive their shipping box, I continued to research.  I happened to run System Mechanic from iolo and noticed a tool "Toolbox |" Recover | Troubleshooting of the system"that took me as a result of convenience store window 10.  I ran the hardware and devices troubleshooter, and confirmed a problem with the USB ports.  But, surprisingly, the fix was to install the latest driver for the Intel USB 3.0 eXtensible host controller (USBXHCI. (SYS).

  Once the driver has been reinstalled, the USB port problem has been resolved.  He worked for 3 days and I was able to back up my laptop on an external hard drive into a USB port, as I usually do.

  So if you see a problem with your USB ports, which can resemble a hardware failure, it is better running of the utility window hardware & peripheral troubleshooting.  It can save you an unnecessary repair work.

  Best regards, Mike
  
  

  @mike_d177

  Welcome to the HP Forums
  
  I would like to take a moment and thank you for the use of this forum, it is a great place to find answers.
  You have the best experience on the HP forum, you can also visit our Guide of Forums from HP for the first time here? Learn how to post and much more.
  
  As I understand it you had conducted a test of material using the UEFI diagnostic tool and received a failure ID, however, you install the latest driver and solved the problem.
  
  I'm glad that worked for you, even if you keep the only common, the ID of the failure you captured represents a "Communication error" device on devices such as GPS, switch and/or USB, HUB, Modem, network card, network drive, PCI, PCMCIA card.

  Install the most recent driver is one of the first steps to solve the communication error, however, if the problem is intermittent because it sometimes a repair would be the best way to go.

  Click here to see details on the HP Service Center.

  If you are unable to reach a resolution, please click on accept the Solution to help others with similar issues.
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  Have a good day Ahead.

• HP Envy Office 700-070d USB Port short Circuit

  Hello everyone. I need help here. My friend runs accidentally shorted USB port using a USB 2.0 cable. Very probably he pinched the cables and so the 5V and ground were short shorted.

  so the CPU is now unable to turn it on. When I press the button, the motherboard ON and OFF several times and product by clicking on / rattling sound which is terribly noisy.

  so when we asked a computer service repairman to check on our PC, it told us there is no problem with the PSU, but the problem is with the motherboard.

  As we do not have the expertise in computer hardware troubleshooting, I would ask your opinion in this regard. He said the charge will be around MYR450 (USD140) so I think that it is quite expensive, if that is the amount that we will pay.

  Any advice on that? the PC is still under warranty (expiration date 2016-08-03). So is it possible I can hp services provider to fix this?

  Hello @Yazidapple ,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I understand a friend of your chips on your HP computer USB port and it caused damage to your motherboard. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.

  I want to thank you for display on the HP Forums. Have a great day!

• Computer laptop HP Envy 17 - USB Ports not working not

  Product: HP Envy 17 Notebook PC

  Operating system: Windows 8.1

  When I try and use the USB ports on my laptop, the system recognizes not the device is connected, or allows the unit to operate. There is no error message and device icon to remove safetly does not appear. This problem started after I ran a few Windows updates before turning off my computer for the night.

  The devices worked normally before but have stopped since then. Several devices have been tried, but to no avail.

  Dear customer,

  Welcome to the Support Forum HP and we are happy to help you.

  Looks like that the USB Ports have stopped working on your laptop and your need help

  We will surely help you with this question at the earliest

  I'd like to request you to perform the REFRESH of your laptop back to a previous state

  When everything worked well and normal

  Step 01. Please go to settings on your laptop computer laptop

  Step 02. Select the general tab on the left side

  Step 03. Click on "refresh your PC without affecting your files.

  Step 04. Follow the prompts on the screen to complete the refresh/system restore

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  K N R K

  I work on behalf of HP

• HP Envy 15 1195eo problem of USB Ports!

  I am facing a problem with my usb ports on my HP Envy 15 1195eo. I tried a number of things to make them work, but nothing did. Basically, when I connect a usb device, it will connect, stay tuned for a very few seconds, then disconnect for a few seconds and then connect for a few seconds again, and he repeats like that of infinity. So I'd like prompting assistance works again!

  News of the computer:

  Model: HP Envy 15-1195eo

  OS: Windows 7 64-bit

  Hello again Unboxeremail.

  That solves the problem at the origin?  This can be useful information.

  I took a look inside the laptop and noticed three ports (2 ports standard right) USB and eSATA/USB port a combination on the left, what port is non-functional?  In addition, the image of the motherboard indicates that the USB ports are not on a panel separated from the motherboard so a connection problem is very unlikely here.

  

  Do you have a multimeter?  Check the USB port to see if the connection is down at random would check it like a hardware problem.
  
  If the problem persists after a new installation of Windows, then this indicates a hardware problem.  This laptop is guaranteed?  You can see here.  If it is under warranty, you should contact HP support and let them know about the issue. The number for US / Canadian customers is 1-800-474-6836.  If you are in another part of the world, you visit HP's Support around the world to find the coordinates for your region.

• Where is the USB port on the printer 4500 hp envy all-in-one

  Where is the USB port on the printer 4500 hp envy all-in-one

  So the question for your answer:

  Compatible products for: HP bt500 Bluetooth USB 2.0 Wireless Adapter (Q6273A)

  Color Multifunction and all-in-one HP Officejet Pro 8500 all-in - One Printer series - A909 HP Officejet Pro L7500 all-in - One Printer series Mobile inkjet printers HP Officejet H470 Mobile Printer series Specialty Inkjet Photo HP Photosmart A520 printer range Printer HP Photosmart A620 Printer HP Photosmart A630 Series of HP Photosmart A820 Home Photo Center Printer HP Photosmart B8550

  And now, if you want to get help with your problem, you are cordially invited to use the assistance offered, otherwise I wish you all luck since your iPhone printing...

  For questions print via Bluetooth, you can connect with Apple, maybe you will be better as their response

  All the best...

• HP Envy m6 1125dx: USB Ports are not working please help

  Hey all,.

  I had problems with my USB ports on my laptop Hp Envy M6 1125 DX. Only 1 usb port works and the rest do not work. I tried everything to update the BIOS updated the drivers from the site. I don't know if the driver is not installed or if it's just a bad USB port, but I didn't really notice it until recently, when I bought a headset and I couldn't use it as my only working port is used by my mouse.

  In the USB tab in Device Manager, it has the following features;

  Generic USB hub

  Generic USB hub

  Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E2D

  Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E26

  Composite USB device

  Composite USB device

  USB root hub

  USB root hub

  None of them have a yellow exclamation point so my best guess would be that is missing the drivers for the rest of the ports, but I have no idea. I'm in for this reason excrutiating pain, I'd appreciate any help.

  Thanks in advance!

  Hello @jgasca23,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the issue of the USB port and wanted to help!

  First of all, try to review the following document and let me know how it goes:

  HP PC - troubleshooting connections USB (Windows, 10, 8)

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• Envy Phoneix 850 160SE: USB 3.0 or USB 2.0 ports

  Envy Phoneix 850 160SE (new)

  I have not found any manual on HP site with photo showing what USB 10 locations (6 are 3.0 and 4 2.0) tell me that are 3.0 or 2.0 and none came with the office.

  There are 4 USB ports on the front panel, say two specifications are usb 2 and 2 usb 3,.

  two of the ports have a small ss beside them, but I can't find how to identify

  which 2 are 2 and 2 usb usb 3 or what that means little ss.

  (If I had to guess I think the 2 ports with the ss little beside them are usb 3)

  The back of the desktop computer has 6 usb ports, 4 usb 3 and two usb 2, again not manual

  or spec identifys who are usb 3 or usb 2.  Also there is a group of 4 slots usb in a part of the back and another grouping of 2 connectors usb on the back, I guess that the Group of 4 is usb 3 and 2 group

  are usb 2, but not sure I'm right.

  Anyone know?

  Thank you

  Gary

  Hi Gary,.

  Review of the below pictures for the types of USB ports.  SS refers to USB 3.

  

  

  

  

  Thanks for posting on the forum.

• Where are the front USB ports on the HP Envy Desktop 700-210?

  I bought the 700-210 office envy because he has so many USB ports.   However, I can only find 8-2 on top and 6 on the back.   According to the specifications, there are supposed to be some at the front.   I have to take something out to find them?

  Thank you.

  V.J.R.-Savannah, welcome to the forum.

  Here is the Product Specifications page for the computer.  If you look at the picture of the computer in the link, I think the cover under the red band to slide down to expose the USB ports.  This is how it works on my 810-135qe want.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• Envy 17-j141na: a USB 3.0 port only works on USB 2.0

  Hello

  I have a HP Envy 17-j141na (product number: J0C16EA #ABU) running Windows 8.1.  I recently tried to connect a Sata hard drive via a USB 3.0 enclosure and found that the right rear USB port works with a USB 2.0 cable and any USB 3.0.  There is no problem with any of the three other no ports just this one.  Grateful for any help.

  Thank you.

  Hello Malygris1,

  Thank you for your help and suggestions.  I investigated further and found that the problem had become a problem on the port adjacent to the original track and then there are two with the same problem.  I was struggling to believe I had lost a second port and so took risks on the purchase of an another leader of a different even if manufacturer initial lead was again with the Cabinet.  The result was successful with all USB 3.0 ports.  I can only assume that there was a faulty connection in original mind that failed when it was routed to one side of the laptop and not the other.  Thanks again, I'm certainly glad that the fault was not in the computer.

• HP ENVY 17 t-k000 CTO Notebook: 1missing driver and USB ports Plug and unplug every 5 minutes on the left side

  This laptop has 3 USB ports and the 2 on the left side to keep disconnection and reconnection, but recently it has begun to cut the full power of the 2 on the left even if I use a different mouse it will even turn and I have to use the touchpad. I tested with other mice, and the issue remains the same for the USB ports.

  I was told 2 solutions where I have to reapply thermal paste and take it apart to remove the dust in the motherboard and fans.

  The second solution is to get the driver missing 1 of Device Manager and make install in the hope that the USB ports are linked to it. I reinstalled the USB 3.0 driver and he got one of them then down to 1.

  Power management suspend state link and selective are both disabled so this isn't the issue. And my computer did not freeze or close from overheating what happens in computers with severe cases of overheating.

  Need help.

  DRIVER ID:

  ACPI\INT33A0

  * INT33A0

  Hello:

  I wouldn't be able to help with the driver you need...

  This package provides the driver for Intel Smart Connect technology forsupported models of laptops running a supported operating system. Driver of Smart Connect technology allows system resumefrom mode 'sleep' and update web applications support such asemail. The system enters sleep once the update is complete.

  File name: sp66102.exe

• ENVY of HP dv7-7265er - USB ports on the right side does not

  Test of the UEFI BIOS (after update F.10 F.29)

  Check USB port: FAILURE

  FAILURE ID: QWB664-6GX74K-QFPK0K-8D1W03

  PRODUCT ID: C6D03EA #ACB

  Hello

  Please find the link manual below the part number is USB card (includes cable) 681986-001 & check the page numbers 73 component replacement procedures.

  http://h10032.www1.HP.com/CTG/manual/c03591253.PDF

• HP DV6t (B6C70AV) ENVY: which is 3.o usb port in my book!

  Hey, can you tell me which is port 3.o. Until you say check SS or 3.o brand (I've already strained me eye seeks not), he did not, so you can tell me if my laptop is bluetooth compatible? If you could provide the link of specification for my product, it would be great.

  Concerning

  See pages 18 and 19 of the manual here for a diagram.

  Manual

  The only usb port that isn't 3.0 is more backward on the right side next to the power adapter plug.

  Yours is a CTO (Custom custom) model and may or may not have Bluetooth as it is configurable by the user and bluetooth would have been an added value option.

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• Envy 17 t: USB Ports

  Wait for delivery week next on the Envy17T. I was wondering how many USB 2.0 ports and how ports USB 3.0 is on this laptop?  I couldn't find this in the specifications.  Thank you!

  Hello

  You are welcome!

  Your manual: http://h10032.www1.hp.com/ctg/Manual/c04510889

  Page 3, shows that he has 3 super speed USB ports and no USB 2.0 on this subject.

  Concerning

  Visruth