HP Envy Phoenix h9 headset problem

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• My Book 3.0 (1 TB, USB 3.0) detection with envy Phoenix 810-135qe problem

  I have a My Book 3.0 (1 TB, USB 3.0)... The older My Book not the newest one... "My Book Essential" or something like that.

  I used it with W7 x 64 backup utility on an older office of the HP (HP Pavilion a6560t) without problem until my new HP Envy 810-135qe happened. I downloaded the latest drivers from WD support and the PnPed thing very well off the non powered USB 3.0 at the rear of the 810. However, the 810 gives up the connection after sleep, hibernation, lock, or simply over time. I ran diagnostics on the WD and cables, all the beautiful removed. I tried cutting power saving s 3.0 to USB in device (just a guess) Manager, and that seemed to work for a few weeks, but I still have the problem of detection from time to time. All my drivers are up to date on the HP circuit. I completely reformat the WD now to see if that would solve the question somehow (I'll update in the next few days on how that worked).

  Someone has an idea what is wrong? I suspect something with the BIOS. HP chat support has been no help (they go through the same checks that I've done myself) and they got really scary on another cat when I asked about adding an SSD as boot drive (I knew it was a problem of here and other forums)... Set myself to second level support, and all what they told me it is that they could not tell me something... Basically, not support for a config except for how they were shipped because it's a "customized" version (Yes, time to chagrin of the buyer).

  Second, anyone running a similar config with a remote backup that works well? My WD is getting old so I thought one of the more recent portable USB 3.0 hard drives (2.5-3.5). My features to follow.

  HP Envy 810qe - Win 7 (810-135qe)

  Product number: F9A63AV #ABA

  • Windows 7 Home Premium 64
  • 4th generation Intel (r) Core i7 - 4770K processor quad-core [3.5 GHz, 8 MB of shared cache]
  • 4 GB Nvidia GeForce GT640 [DVI, DP, HDMI & VGA via adapter]
  • 12GB DDR3 1600 MHz [2 DIMMS]
  • 2 TB hard drive 7200 RPM SATA
  • MSATA SSD Cache 16 GB
  • Microsoft Office trial
  • The trial security software
  • Blu - ray player & SuperMulti DVD burner
  • 15-in-1 slot Multi Media Card Reader, 4 USB Ports (front/Top), Audio [before 2USB2.0, 2USB3.0 top of the page]
  • No TV Tuner card
  • Integrated sound, Envy Audio; Audio beats
  • HP USB keyboard and optical mouse
  • HP Wireless 802.11 a/g/n with Bluetooth (R) (2 x 2)
  • Envelope of Wineskins HP Home & Personal store

  I moved... I tried updating the BIOS and implement a server/cloud storage media a router more than capable of handling, but it is always odd. Thanks for the replies OG.

• Phoenix 810 ENVY: ENVY Phoenix 810 with AMD Radeon R9 270 problem

  System:

  HP ENVY Phoenix PC 810

  Model 810-250se

  10 64-bit Windows

  Video:

  AMD Radeon R9 270

  My PC had a screen black/reboot during the ten days about problem. My son, who plays games on it, believes that the video card above is at the origin of the problem. There was a recent series of Windows included 10 updates a driver for this hardware, but after several attempts (including RESETS of Windows with a picture CD 10) installation via the update or directly from March 28 AMD download, the furthest I get is a black screen after trying to install the driver software. I did it with Windows Defender disabled. I tried Mode safe mode with and without networking, but the Crimson AMD software will not run here. I used the utility from dismantling of AMD as well.

  The problem earlier, before I start all the diagnostics, was a reboot loop.

  Having said all that, at a time given, I ran the HP BIOS utility that scans everything for chess... guess what, video memory FAILED:

  ID 0LM8HS-00082V-QFFV7F-Q2WM03 failure

  Is this an indication that the card is toast, or that the pilot and the chipset is just missing/messed up?

  Another symptom is a weird game of vertical strips on some graphic characteristics.

  So I guess my question is, where I go from here to get the PC up?

  Thank you

  Phil

  Hi @Tutescrew,

  Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, HP experts and other support staff. I understand that you have a problem with the video memory FAILURE. I'll be happy to help you.

  It is a hardware issue, please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

• HP Envy Phoenix h9-1330: No. IDT pilot = no sound in Windows 10

  Hello

  Currently I am fuming with frustration because last night I noticed my Audio Beats Panel was missing and when I searched for it in the menu start he says that the shortcut has been lost. I searched these forums very and advice provided to completely uninstall the IDT Audio driver, reboot and let Windows Update to reinstall the driver. However, when I came back to my computer tonight, Windows Update does not update and I have no sound driver, therefore, no noise. Since I was on Windows 10, HP chose not to create a driver on their Web site for my specific computer beyond Windows 8.1. Could someone help me please, I already made the decision that I would never buy a computer ever pre-engineered, much less a HP, but to make this last a bit more someone can you please tell me how I can get my IDT Audio Driver back as well as the Beats Audio Control Panel on Windows 10 64 Bit for the HP Envy Phoenix h9-1330.

  Thank you.

  sp71717 is an audio driver IDT W10.

  FTP://FTP.HP.com/pub/SoftPaq/sp71501-72000/sp71717.html

  sp71918 is only for notebook PC with the IDT.

  If you do a search in the forum Office IDT Windows 10, you'll see a lot of messages from members with similar PC ' where sp71717 works.

  Here's one for example yesterday.  There is no audio driver IDT W10 for referenced either model.

  http://h30434.www3.HP.com/T5/desktop-audio/beats-audio-missing-after-Windows-10-update/m-p/5795402#M55499

  Probably the registry is damaged, as you have tried so many drivers.

  The only suggestion I can offer at this point is to right click on uninstall to select a problem IDT HD audio device, check the driver uninstall, restart the PC and try again sp71717.

  If that works, for now you can have his base by performing the following steps...

  Go to Device Manager and click to expand the category of audio, video and game controllers device.

  1. Select IDT High Definition Audio CODEC under this category.

  2. Select the driver tab.

  3. click on Update Driver... button.

  4-> select Browse my computer for driver software.

  5. Select-> Let pick me from a list of drivers for devices on my computer.

  6. Select Audio device high definition (not IDT high def...)  "This is important). and click Next.

  A warning message may appear, but click Yes.

  7 Windows has updated your driver software.

  8 restart the PC.

  The key is step 6.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP ENVY Phoenix 860-078na: adding a second graphics card for HP ENVY Phoenix 860-078na

  I think to buy a HP ENVY Phoenix 860-078na and I was wondering if it is able to take a second graphics card and can accommodate a Corsair H60 liquid CPU Cooler. Thank you

  Felix, welcome to the forum.

  There is only one PCI Express x 16 (Genesis 3) slot for a video card.  With respect to liquid cooling, medium size case do not have a lot of space.  I have a Phoenix 860-170VR with an R9-390 X video card and it is extremely tight.  However, having said that, I think you wouldl be pleasantly surprised by the way the computer will be with existing components.  I can play COD series on the best settings.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP envy phoenix 860-170vr: errors

  I just got this desktop, hp Envy Phoenix 860-170vr and I have any other problems. Dozens of error messages and I can not use more then 5 minutes and it stops any kernel or another error. I received many mistakes, including the failure of the core of the security check, kmode exception unhandled etc etc... I have also the screen flashes and the conputer all freezes contastly. Help?

  dawn101

  I read your post about the problems with your new HP PC and wanted to help.
  
  You should not have problems with a PC this new.
  
  While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================

• No Audio - HP Envy Phoenix 810-145QE

  Not audio on the back or the upper connector, using the "Troubleshooting" of the message, it is that no device is connected. My headphone and line connection of the speakers work fine on my old HP computer. HDMI audio output does not work, but I really don't want to use this video out all the time. I tried to reinstall the driver, who was the same as this computer is less than a month. Why she even check to a device 'connected' to the audio output, that kind of thing is just a matter for additional problems.

  Hello BobinLA,

  I understand that you are having problems with audio in the upper rear connectors on your desktop HP ENVY Phoenix 810. In view of the new way in which this computer is I think it would be better if you contact HP Technical Support. This will ensure that your problems is not only dealt with, but a proper documentation.
  
  I want to thank you for display on the HP Forums. Have a great day!

• HP Envy Phoenix 810 desktop: Hp Envy Phoenix start loop

  I have a new HP Envy Phoenix Office - 3 weeks. I had the boot loop after the first few days and there are still a few days. Both times, the computer has been re-set to factory conditions. In the meantime, I got the blue screen of death - which was resolved with the support on the website.  Reinstall all the programs is tedious - and tracking down licenses for anti-virus programs that I use etc.

  The latest HP support, stated that the HP updates have now the same as the windows updates - and activate updates. I disabled updates of HP but not windows.

  Support has been nice, but I'm worried that the computer is missing something.  It has a 250 GB SSD - 32 GB of Ram.  I have 3 years warranty at home.

  I asked the technician, if this seems to be a hardware or software problem. No response says.  I had a lot of HP products but never this experience.

  Thank you

  rinkles1

  @rinkles

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  Thank you for visiting the Forum from HP Support.

• HP Envy Phoenix: Disabling Beats Audio Sound card in desktop HP Envy Phoenix

  Here's my problem, my HP Envy Phoenix office above came with Beats Audio standard install, I installed a new card his SoundBlaster Audigy 5/Rx installed fine, but one of my audio editing programs says

  The output of the sound card could not be defined at this sampling frequency: 44100 Hz

  Either the device does not support this sampling frequency, or it is in slave mode and its sampling frequency cannot be changed by elements of WaveLab. So how do I know if my new sound card is running in slave mode and how do I change this? or maybe disable the card Audio Beats?

  Thanks in advance,

  SP60

  SP60, welcome to the forum.

  Beats Audio should automatically be turned off when the sound card is installed.  However, you can go to the control panel Audio Beats and uncheck the "Set as default device".  You can do this with the recording device, too.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• Desktop HP ENVY Phoenix 860VX: how to replace ssd boot drive in a desktop HP ENVY Phoenix 860VX?

  I bought a desktop computer HP ENVY Phoenix 860VX with an SSD of 256 GB of disk as a boot disk with a disk of 1 TB storage.  I have a Samsung Evo Pro 500 GB SSD I want to use as the startup disk.  I cloned the original drive to the Samsung Evo without problem.  I opened the PC folder to move hard disks, and I can't find the SSD drive.  I found the pretty easy storage of 1 TB drive but cannot find the SSD drive.  Can anyone help?

  Greetings,

  You can have a PCIe M.2 (Non - SED) Solid State Drive 256Go.

  This drive connects to the motherboard, it's the size of a stick of gum.

  It can be mounted vertically or stand flat on the motherboard (MB).

  M2 the drive is much faster than an SATA 3 SSD.  You may not be happy with this change if you bought a SATA 3 SSD. You might be better off going to a 512 GB m2 if the MB supports. I noticed that the m2 drive runs closer to the rated speed when using a k i7 - 5930 or an i7-5960 x due to the track of 40 PCIe bus as opposed to 28 tracks on the i7-5820 k.

  It should be close to the PCIe slots. ASRock, Asus and Gigabyte locate M.2 slots here as it connects with the bus PCIe x 16 and uses the bandwidth of one of the 16 slots x.

  If this is true, install the SATA SSD in the available Bay HHD using an adapter 2.5 inches. Then change the default boot device in the BIOS for the SATA SSD. You may need to experiment on what SATA port you use. EFI can be finicky. It is also possible that you may have to reinstall the original image. I have an Asrock x 99 card in m.2. Asrock BIOS is much more forgiving and configurable. I'm not familiar with MB of your PC or the boot configuration options available during the passage of a m2 boot device to a boot SATA device.

  This change of equipment could also ruin to restore the PC using the original image. It depends on whether this change of equipment is a configurable option to purchase.

  See you soon!

• HP envy Phoenix: win 7 does not start with connected external hard drive

  I have a desktop HP Envy Phoenix with i7 chip and an SSD for the OS.  If I connect via USB external drive of 3 TB WD for the backup of the system does not start while it is attached.  The pc seems to be trying to boot from the outside, can't find the OS and does not start.  It will start fine with small external drives connected.  It is the size of the disk? Is there a way to fix this?

  Hello

  The WD drives seem to pose problems of my potential.  I have used other brands such as Seagate and Hitachi without running into problems with external USB drives causing the system to boot.  Maybe it's the USB adapter that I use which does not cause starting problems.

  @tpetras

  I used the adapter HP USB 3, which uses drivers NEC or TI and has never had a problem starting via a USB external (non - WD) readers.

• HP ENVY Phoenix 810: Tiles and charms stop working

  Tiles and charms stop working. When the tiles stops working (by clicking tile on causes Office Office window to scroll) and I could still access the charm of the research, I ran sfc/scannow as administrator. He showed a couple of corrupt files, he couldn't fix, but on reboot, the tiles and the charms worked again. Have experienced this on four times at this point.

  Seems to have started with the last Windows 8.1 update and is somehow related to the engine OneDrive of synchronization.  I hadn't used onedrive; started using it, and this mess. I disabled all settings onedrive pc and laptop and stopped using it. However, the message "Synchronization engine OneDrive" appears for no apparent reason, and then the tiles and charms stop working.  If I have Outlook and Foxfire open apps, they still work, and their open windows always appear in the toolbar at the bottom. All other app shortcut links that have normally pinned it disappear.

  When I try to shut down the PC, if I can do this via the charm of power, I get a message that it cannot be closed because the "Portrait Display Inc. app prevents close.» There is no such program indicated in the list of installed programs in Control Panel. I understand computer Googling there somehow integrated in the HP PC.

  It is a HP Envy Phoenix 810, with a monitor (not touch) HP, both purchased December 2013. 8.1 Windows running automatic updates; using McAffee All - Access AV, up-to-date. Standard desktop applications. No software of Dingo.

  I see that many other people have had this problem, used the approach of the sfc/scannow, with little lasting effect.

  Plnjmw, welcome to the forum.

  If you have configured the Windows system restore, I suggest go back to a restore point before you started having the problem.  This will tell you if the update is the problem.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• HP Envy Phoenix h9-1333: upgrade CPU Cooler

  Hi all
  So today, I have a problem that drives me crazy. I have a HP Envy Phoenix h9-1333 with a Core i5 3570 processor, 10GB of RAM DDR3, 2 TB Seagate Barracuda (drive C), 16 GB SanDisk SSD caching, and an Asus GeForce GTX 650Ti upgrade. So I went the process of upgrading my CPU cooler to a cooler much more efficient, quieter, then I jumped on the air cooled by the train running and bought a Cooler Master Hyper 212 Evo. The day before, I moved the components of my Phoenix in a NZXT Phantom 410 Mid Tower case. However when I went to install the stand-offs for the cooler I found that the stand offs were too big for the holes in the motherboard. After you create a scene in front of my dogs full of swearing, I put the old ice on and now makes me here. Yes, the Evo of 212 Hyper will fit in the case, I went up to now this question. My problem is that the stand offs do not fit into the holes and another problem that arises is that there is a back plate which is hard at least to my knowledge but I thought I could work but actually I could not. Is that what I can do so that I can't take back the new cooler?

  Hello

  You must have been struck by lightning the issue with your other post.

  HP generally uses screws to the holes in the motherboard to ensure a fit for the heatsink of HP.  Cooler Master may have some suggestions.

  Saw a post here if someone claims that the back plate can be removed. It still leaves you an adjustment problem. I suggest make you a model of the sink top of page area of editing and send to Cooler Master and ask for advice.  The Cooler Master 212 EVO is an industry best rated air cooler.

• HP ENVY Phoenix 860-008na: Prob start with plug headphone

  I ended up buying a new HP ENVY Phoenix 860-008na pc... .set everything works fine... when I stopped him and bk for her to come later everything just do not start I had to unplug the keyboard of my game and my plantronics headset audio 655 DSP... booted up ok taken keyboard in worked fine... but when I plug the headphones in a back of a stop on wouldn't boot again... so had to keep the headset disconnected... can someone tell me wat the prob might be and If I do something? .. .works great on my laptop

  Hi... thx for your answer... I use another headset, plantronics audio 995H wireless and works fine... has them both a few years now... 665 DSP works very well on my laptop wired does not work on the new pc tho