HP ENVY4500: Cannot scan from HPENVY4500

My HPENVY4500 is connected to Windows 10 PC by USB. I can print but not scan. I downloaded the software. He says he can scan but how you do it. I can print and scan of wirelsss connected PC on the same printer.

Analysis of the issues...

Please try this scanning solution:

HP extended Scan

FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it has downloaded and installed, go to start > all programs > HP > HP Scan extended > Run "HP Scan extended.

Let us know.

Tags: HP Printers

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