LaserJet M277n: Cannot scan from Mac

I just bought a LaserJet M277n and connected to my home network.

I can print from my MacBook. I can copy the printer.

I can't scan.

I downloaded the HP EasyScan software, but that does not work either.

For the Capture of Image Mac software and the EasyScan HP open programs and they will see

the scanner but nothing else.

If I select 'Preview' Capture of image scanner makes a noise and the light goes from one end to

the other, but no preview is displayed. There is a dark gray area where the usuall overview showing.

If I select "analyze" the little wheel goes round next to the name of the printer on the left, but nothing happens.

Any help would be greatly appreciated.

Thank you.

Skoot

Hi Skoot,

The link above refers to the firmware, not for the software, these aren't the same things...

In the configuration Menu, select reports, then the Config report.

In the product information section, which is the listed firmware datecode?

Tags: HP Printers

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