HP LaserJet P1102w: Cannot install the driver or the printer

I had this problem on my old PC as well.

I plugged my printer via the USB port (a port I don't know for sure works) and nothing pops up to auto install or whatever it is. I thoguth that was weird, but I also thought that the pilot would be on the printer, so let's just go to the section of the Control Panel printer. I did it, and the printer is there, but he says that he has no driver. I tried the option to find driver, but that did not work.

I thought maybe I just need to download it then. Came on the HP site, downloaded the installer for my printer and started running it. He gets to the part where I need my printer and plug it into the USB port. I did, but it will not register in the installation software I did. The USB port works, as I have the ability to eject the printer in the taskbar, but I can not install anything.

Hello @Kitanya,

Welcome to the Forums of HP Support!

I understand that you encounter USB connectivity problems during the installation of your HP LaserJet Pro P1102w printer on your computer Windows 8.1. I would like to help you to solve this problem today. Now I see you tried first to install your HP Laserjet Printer simply by plugging the USB cable in order to run the HP Smart Install process. HP Smart Install is the installation program built into your printers of programming. By plugging the USB cable, if own you a CD player on your computer, the printer is supposed to be recognized as a software CD and an installation must be started. However, is there is no problem with the CD drive on the computer or the printer is blocked to be recognized correctly it can cause the HP Smart Install feature does not work correctly. That being said, when you tried to run the installation with the downloaded driver package and were prompted to plug in the USB cable, then because the printer has already been connected "prematurely" with the USB cable already recognized computer connection. Therefore, the computer won't recognize the P1102w related 'recently' if he thinks already that is.

With that all being said, I will guide you in the faster and easier way to solve this problem. Please follow the steps below.

Step 1: Uninstall the drivers:

Even if the installation has not completed successfully a part of the software and drivers can have made their way onto your computer. It is important that we have a nice clean slate to work with, so please follow the steps to remove all traces of your computer printer.

  1. Unplug your USB cable from your printer HP Laserjet, as well as your computer
  2. Open the screen Start by clicking the Windows button on the lower left corner of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key
  3. In the start screen, type programs and features. Click on programs and features to run
  4. Scroll through the list of population programmes and to locate the HP Laserjet.
  5. Click the HP Laserjet Printer and select uninstall
  6. Follow the instructions on the screen to complete the uninstallation.

Once the uninstall is complete, proceed to the next step.

Step 2: Remove temporary files:

  1. Open the screen Start by clicking the Windows button on the lower left corner of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key
  2. In the start screen, type run. Click on Run to launch the run dialogue box.
  3. In the run box, type %temp% , and then click OK
  4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  6. Close the Temp folder, once it is empty
  7. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: Reinstall the drivers:

  1. Please click here to download the appropriate drivers for your printer
  2. Once the site opens click on the download button at the top left
  3. Allow the download to run
  4. Follow the steps on the screen to reinstall your printer
  5. Do not plug in your USB cable until the installation screen invites you to.

Once the installation is complete, please test printing.

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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